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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Hello,

 

I raised a formal grievance yesterday by e-mail to my boss he replied cc'ing one of the employees I had raised the grievance against.

 

A couple of hours later i was called to his office and put on paid leave is it usual to be put on paid leave for raising a grievance.

 

I was not expecting this and it has made me feel worse.

 

The grievance is in relation to the behaviours of two people above me who have taken away my autonmy and made me to feel inadeqate and undermined my confidence.

 

I brought this to my bosses attention before i went on holiday since my return two weeks ago it has continued with my access rights being removed for software that i have managed since 2009 with no reason.

 

thanks for reading

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was there a question that you needed answering?

I am not a legal professional or adviser, I am however a Law Student and very well versed areas of Employment Law. Anything I write here is purely from my own experiences! If I help, then click the star to add to my reputation :)

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Yes, its unusual, but there is nothing wrong with it.

I am not a legal professional or adviser, I am however a Law Student and very well versed areas of Employment Law. Anything I write here is purely from my own experiences! If I help, then click the star to add to my reputation :)

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Candy42,

 

It is certainly not good practice to cc one of the people you have complained about into an email response from your manager. This is I suspect a deliberate act to intimidate you, though not sure if he has actually broken any rules here.

 

Suspension in legal terms is seen as a neutral act to allow the employer to investigate an allegation with the employee making the complaint interfering. However I have not heard of an employee being suspended following the submission of a formal grievance. What reason was given for your suspension?

 

So you have raised the matter informally with your manager before going on annual leave, but it seems nothing has been done about the situation and the bad behaviour has continued. In my humble opinion you were therefore left with no alternative but to raise a formal grievance as you did.

 

I have been through what you are now experiencing although I was not suspended after submitting the grievance and the feelings you are experiencing are completely normal. My grievance was against my line manager for the same reasons as yours, creating feelings of inadequacy and undermining your confidence.

 

It sounds to me as though these two characters are intimidated and feel threatened by you and thus why they react by belittling and undermining you. Your manager I suspect is well aware of these two characters and will have had issues with them before, but basically does not want to be bothered investigating or taking action against them. I strongly suspect you will find others have had problems with and complained against these two in the past.

 

Although unpleasant and unexpected, I suggest you use your period of paid leave to put down in writing all the problems you have had with these two characters. Be as specific as possible with dates, times, who said what, any witnesses. Your manager should be writing to you shortly inviting you to a grievance hearing and this will be your opportunity to put across your grievance, so be prepared.

 

The other thing I would strongly recommend is that you arrange for a colleague, or union member if you have one to attend the grievance hearing with you to make notes of what is discussed.

 

Also keep reminding yourself that you have done nothing wrong here. In fact you gave your manager the opportunity to deal with these two characters informally and he apparently has done nothing. Therefore you have been left with no alternative but to submit a formal grievance. You are doing the right thing by standing up to these bullies and although they will never admit it, I suspect many of your colleagues will be glad you are taking the action they have never had the confidence to take.

 

Stay strong and continue to make use of this excellent forum. There are some fantastic people here who are only too willing to help when they can and I know there is no way I could have coped through my ordeal without them.

 

Good luck

 

DJ

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Thank you for the replies.

I do not think i'm suspended, he stated that he had received my letter andthere was a lot to look into and that as I had stated it was making mephysically ill he was putting me on immediate paid leave.

Staffs are being told I’m off ill by the hr advisor.

I have suffered from stress in the past and have had cognitive behaviouraltherapy to help me cope when I have episodes which have really helped me tostay of medication but yesterday just threw me and this morning has been terrible,haven’t felt like this for over 12 months.

Thanks DJ its good to have support i see you have really been through the wringer i spent the weekend reading through the threads and i can see you have had a real fight on your hands. I have taken copies of e-mails and documents to back up my allegations.

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Candy42,

 

It has been a rough ride for me and I very nearly pulled out of the game a couple of weeks ago it was having such an effect on me. Luckily though some of the people on here helped and supported me through my period of crisis and I am back fighting fit and ready for them. For me personally this is a fight I must see through to the end in order to get some type of closure and move on regardless of the outcome. If I did not see it through to the end, I would always be left with a feeling I had dropped out without getting closure and it had all been for nothing.

 

Glad to hear you have kept copies of emails etc to support your case. I suggest you get onto arranging for someone to attend the grievance hearing with you as it is very difficult to remember everything that was said after the event if you were there alone.

 

Stay strong.

 

DJ

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  • 2 weeks later...

Hello again,

The question is can I resign and claim constructive dismissal will it harmme that i have not waited for the employer to respond?

Raised a grievance on 05/11/12, was sent home on paid leave. There has beenno contact with my employer since.

Acas code says that there should be a meeting arranged within 5 working daysit is now 8 days.

The complaint is about bullying and has had an effect on my health I don’t believeI can go back as it is making me ill my doctor has stated acute stress andplaced me on sleeping tablets.

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