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I know lots of people have had a similar experience.

I booked a transport company via Shiply to pick up an itme. Shiply took £14.89 from me via Paypal as a deposit and fees but the transport company never turned up.

I requested a refund from them but now after 6 weeks they have credited my Shiply account with the money owed for up to six months.

I have no intention of ever using them again so asked for my money back. They have replied that their terms and conditions don't allow for a refund.

What options are left for me to do?


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You can dispute via PayPal or tell them (by recorded letter), if it's not refunded then you will do it via the court with added interest plus court costs.

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