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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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how long after you send off your first medical certificate do you get your first ESA payment?


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It depends on several factors, firstly if the claim is complete and medical evidence is provided covering from day 8 of the claim for a future period, and then it depends on the workload of the processing staff.

The "clowns" are not all "youngsters who couldn't give a monkey's" there are staff aged from approx 18 to retirement age working on all processing departments, but it is workload that really dictates the length of time for processing.

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I know fine well the range of staff that are employed at the DSS. I was there from 1967 for a long time. Of course they aren't all clowns that would be an insult. I can assure you however that the staff I spoke to just weren't interested. As I have friends still working at the DSS, I know why they aren't. Just as an addition, when Atos threw my wife off ESA (obviously wrongly, just like a lot of others; tested her on physical ability, not mental), it took another four weeks to get JSA. Staff failed to close down the ESA despite being repeatedly told by me that JSA couldn't kick in until ESA was shut!

 

Anyway, I've sort of gone off track. I'll makje no more comment!

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  • 1 month later...

I'm assuming your friend has also made a full application for ESA on the phone or by post. In that case, a couple of weeks would be typical, but it can vary a little depending on which office is processing the claim.

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I'm assuming your friend has also made a full application for ESA on the phone or by post. In that case, a couple of weeks would be typical, but it can vary a little depending on which office is processing the claim.

 

 

yes he has gone through the phone apllication :-)

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