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Vodafone - putting the 'fixed' in fixed term contract


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Was disappointed to be told (by txt) that Vodafone are putting prices up mid contract on both our phones - seems that they can though (not that I've ever seen a contract from them). This was after the earlier disappointments of deleting the itemisation on my bills (unless I paid more, then stopping sending me bills altogether (unless I paid more). They have also ducked and worn us down on trying to get the iPhone 3GS' (known) intermittent reception issue fixed. Last straw however is losing the Passport service (25Mb daily free data abroad) which I used regularly and was the deal clincher in agreeing to a 2yr contract.

 

So its clear to me they have breached their part of the contract and I sent a 'substantial disadvantage' letter to them. They sent me a txt with both PAC codes and wanting £400 to terminate. I responded by webform refuting the charge and got an awfully amateurish response from India (stating that 'the price increase is not in our hands' but is 'to be decided by telecom companies'.

 

I responded to this quoting my reasons again for 'substantial disadvantage' and hope for a more professional response (and not a txt m8!) and asking them for their reasons if they do not agree with me about a breach of contract/disadvantage.

 

I believe I can take it to the Ombudsman within another month if they don't agree they acted unfairly etc and don't see why they should get the full profit of the contract by adding an early termination fee. I think I need to state the term 'deadlock'?

 

I'd just be happy to have the contract back to the terms I agreed to in the first place - what is wrong with them!?:-x

 

If anyone has any help, tips or advice then I'd love to hear it. Thanks

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Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I would say getting charged for 25 meg abroad is a material change to your detriment, and as such they should let you walk without completing the minimum term.

 

Let the webteam look into this? Follow this advice:

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

Update this thread with the automated reference number and the webteam will deal with this I'm sure.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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Just had a reply from them to my 2nd communication.

 

They categorically ignore and misinterpret things written and seek no background info/history on issues:!:. I've told them that losing Passport will cost me c £160 pa and given them the maths but they end with ‘we haven’t prejudiced you by more than 10%’ line. Dumb. Also spinning me some line about stopping sending me bills (unless I pay more) as its all about the environment – guess what I have to do my end then….. PRINT!!! Banks etc who suggest paperless billing ASK for their customer's consent - seems a better way of doing business to me.

 

Going to ask them to agree to a deadlock in next letter (which I'll send to the VF web team here) so I can then go to Ombudsman as I don’t have the time to waste to-ing and fro-ing like they seem to, picking and choosing which bits to reply to and which to ignore.

 

Thanks for the advice here meantime.

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Hi Auntie [problem],

 

Thanks for making me aware of your concerns.

 

Having checked our emails I can confirm that I've received yours and so will get in touch with you as soon as possible.

 

In regard to our terms and conditions these can be viewed here.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 2 weeks later...

Congratulations, another "win" to chalk up for CAG members and Lee and the rest of the vodafone webteam. Well done to all involved :)

 

This site runs on donations, if you want to make one, check my signature for info :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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The word is altered to save CAG from potential liable cases. (BTW thats what my nephew and nieces call my better half... "Auntie Sam" has had the C added for comedy effect :))

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

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Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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My son took out a sim only contract in June 2012 for £10.50 a month and has now had an email telling him the price has now gone up to £15.50 a month (nearly 50% increase). As he is a student with no income this is going to make things difficult for him as he had a set amount of money with which to pay his phone bill. Is there any way he can get out of it?

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Yes, they cannot increase costs that much and hold him to the minimum term.

 

Get your son to start a thread on this forum, and then follow this advice

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Is a SIM only really a contract - thought fixed ( I use the term lightly!) term contracts were due to the handset cost? Just porting my number to a SIM only service now and there is no lock in contract - £12.50 a month on Orange via Utility Warehouse. 500 mins 500 Mb data.

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"Fixed term" is the wrong description for mobile contracts. (A fixed term contract runs for a period of time then automatically terminates... this catches a lot of people out if you read around the forum!)

 

Mobiles run month to month with a minimum term. They do 12 month SIM only contracts now (which I assume caseys son is on).

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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;4049489]I had a 'positive' conclusion thanks to Lee's help here. He cut through the nonsense and just acted on facts. Thanks for this site :)

 

Hi Auntie,

 

Thanks for updating the thread following our conversations last week.

 

If there's ever anything else you need help with in the future you know where I am.

My son took out a sim only contract in June 2012 for £10.50 a month and has now had an email telling him the price has now gone up to £15.50 a month (nearly 50% increase). As he is a student with no income this is going to make things difficult for him as he had a set amount of money with which to pay his phone bill. Is there any way he can get out of it?

 

Hi casey,

 

Thanks for making me aware of your son's concerns.

 

To enable me to take a closer look at things for him could you ask him to email me with his details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent he'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to him as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

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