Currys refund policy on a laptop..

[Guitarfreak]

Hi Guys

 

I purchased a lenovo y580 last night for 999.99, im aware the model comes with either an awful low res screen or a great 1080p screen. When i was in pcworld/currys i asked the advisor which one it was and he assured me it was a great 1080p screen but when i got the laptop home i thought it looked washed out only to find out its the low res model!!

 

Now on the currys site it says you cant refund if you have opened the seals? Would i be able to take it back to my local store and get a refund due to the fact i was misadvised?

 

Thanks

[Conniff]

As that is not the product you bought, then you should be able to have it changed without any problem, 'however', (aint there always one of these), this is Currys and are likely to try every trick in the book to not change it even though they have supplied something different to what you purchased.

Don't give up if they should try this and confront the actual salesman that gave you the duff info.

 

Take someone with you for confidence purposes, and don't become agressive, there are other ways.

[caro]

They are likely to suggest that you take it up with the manufacturers, but your contract is with Currys so don't let them flannel you.

 

I agree with Conniff. I often find you get better results by being reasonable. It's easier for them to say no if you get their back up, but if you're nice they're more likely to want to help you.

Edited November 3, 2012 by Conniff
Correct typo

[jfhall82]

Sounds like it was mis-sold, I'd say you were entitle to a full refund.