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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dla & mobility application declined

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Hi everyone, this is a long & ongoing saga which i will try to condense to be as short as possible. Really need advice for my son & his wife.


Daughter in law was taken ill in 2010 with a brain infection Encephalitis & spent 10mths on life support & nearly 18mths in a coma. I've lost count of the times we were told she wouldn't make through the night due to organ failure, scepticema, stroke & mrsa etc etc. Thankfully she's a tough cookie & fought back each & everytime. She is now slowly beginning to wake up & become aware of people & things around her.


We have been advised that long term damage to parts of her brain have occured because of her illness. She also has mobility problems i.e she needs the full time use of a wheelchair as she cannot walk or stand. She is now residing in a long term rehab unit & has full time 24hr nursing. Her application for DLA & Mobility car have been turned down, due to her being in rehab. My son's frustration with the DWP resulted in him purchasing a mobility car in order to take her out for short trips. This is the 2nd time my son has applied & been told no. He hasn't even been awarded a blue badge to put in the car. This can't be right can it?

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I don't know what the specific rules are for DLA when someone is in residential care, I'm sure someone who does know will be along in due course.


Regarding the blue badge, you can apply direct for this to your local council. If your son checks his council website, it will tell him how to apply.


"If you want my parking space, please take my disability" Common car park sign in France.

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For residential care, it depends on who pays the fees. If it's the LA (?) you can only apply for mobility. There is a question on the form about being in care or a hospital. There is a bit of information here


The blue badge has to be applied for separately. Whilst higher mobility is automatic entitlement, you can also apply due to having a severe walking disability.

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If your daughter in law has full time nhs nursing care, then she wouldn't be entitled to DLA right now. When she comes home, then your son can apply again for her.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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