HSBC complaint lead to PPI refund

[lucksic]

To cut a long story short, but to give hope to others.

 

My son who is disabled wrote a long timeline of his history with HSBC one night, it was a bit jumbled, but we soon got it in chronological order, and tidied it up so it made some sense.

 

I duly posted it off to Leeds. The complaint was general about the selling of products since he became a customer.

 

He is on benefits, and has never defaulted on a repayment, and the culmination of his story is one of the infamous HSBC "managed loans"

 

Two weeks after getting his missive, HSBC responded with what seems to be a standard, we are investigating your complaint, and please fill out the enclosed fos form so we can proceed with a ppi claim on 3 numbered loans (they provided this information) the loans dated back to 2002, so beyond the 6 year statue barred. we duly filled out the enclosed forms and returned to Bristol.

 

7 weeks later he got an offer on the original 3 loans and additional fourth loan.

Totalling nearly £11,000

Which was a total shock to him, he has accepted and now has the money.

 

we did not have any original paperwork from these loans, only paperwork he has is managed loan and we did not do a SAR. He is nearly halfway through his managed loan and he can clear it early next year, and have a nice chunk left over which will be a big relief for him and me.

 

Meanwhile we had a response from HSBC customer advocate regarding his general complaints about the bank, the general tone is very curt, and leans towards we are the bank, are right and have no case to answer. However, I will be taking this forward as I dislike officious bank staff who's tone leaves a lot to be desired!

 

Just wanted to share the good news above getting PPI refunded with no hassle going back ten year with no paperwork in just over ten weeks.

[citizenB]

This is indeed excellent news and yes I would follow up that letter from the pompous customer advocate. An official complaint to their Head/Registered office should do very nicely

[lucksic]

This is indeed excellent news and yes I would follow up that letter from the pompous customer advocate. An official complaint to their Head/Registered office should do very nicely

 

I certainly will do, and report my results on the forum.