New PPI Claim Filed Against Sainsbury's Bank re Personal Loan

[Minkymog]

Hello!

 

I wanted to start a new thread as I have just called Sainsbury's bank to file a claim re mis sold PPI and I'm nervous about making sure I do everything right.

 

I took the original loan out late 2004. I cannot remember exactly how much the loan was for (approx £9,000 I think), or even the length of the loan. I do however remember the exhorbitant interest rate of nearly 15% and the pushy sales woman suggesting I clearly didn't care about my family if I didn't buy the insurance policy!

 

Anyway, I do not have any paperwork for or other information about the loan so I'm hoping I will be able to make a claim. The guy on the phone seemed a bit vague about whether he found me on their system or not.

 

One thing that I'm worried may confuse the issue/claim is that a year after I took out the loan, I took out another loan with Sainsbury's bank to borrow a bit more money. They opened a new loan to pay off the old one and gave me the left over money - if that makes sense? So, am I claiming for one lot of mis sold PPI or two?

 

I actually closed the loan mid 2006 because I got a better deal elsewhere so it never ran its course anyway. I'm assuming this will affect the amount of refund (if any) that I am entitled to?

 

The guy I spoke to at Sainsbury's said I would receive a letter within 5 working days to confirm that they were 'investigating' my claim and that things should all be sorted one way or another within 8 weeks. I asked him to confirm that this was for both loans and he said yes.

 

I guess we'll see what the letter says when I receive it. Is there anything else I should be doing at this point do you think?

 

Sorry, I seem to have gone on a bit , but thanks in advance for any help/advice, it's very much appreciated.

[intend]

Hi Minykmog, can't offer any advice as yet but about to start a PPI claim for OHwith Sainsburys which sounds very similar to your tale. She was told needed cover, think it was called Gold, took out another later. Like you have paid it off but now, in hardship as she can no longer work, we are lookin to claim.

 

Good luck, Intend

[ims21]

Have a read of No.1 in my signature. This should tell you all you need to know about single premium PPI on loans and give you an insight as to what happens when loans are refinanced.

 

As the loans are linked you have one claim.

 

Sainsbury's will probably send you a consumer questionnaire to complete and send back. You could short circuit this by getting it yourself from the fos website and submitting it to the lender.

 

If you haven't got the agreements and record of payments etc., you won't be able to work out whether any offer they do make you is correct.

 

If it were me I would SAR Sainsbury's. Template is in the library (top left in green). Add a line that says it is to include copies of all and any agreements you have ever had with them.

[Minkymog]

Hi Minykmog, can't offer any advice as yet but about to start a PPI claim for OHwith Sainsburys which sounds very similar to your tale. She was told needed cover, think it was called Gold, took out another later. Like you have paid it off but now, in hardship as she can no longer work, we are lookin to claim.

 

Good luck, Intend

 

Thanks very much Intend - let me know how you get on!

[Minkymog]

Thanks for the advice ims21 - I will go ahead and sort an SAR out to post next week. I wasn't sure if I'd be able to figure out how much I could claim, but as it was such a long time ago, I was expecting this to be the case so thanks for clarifying.

[intend]

Minkymog - just done a search for Data Controller at Sainsburys's Bank and got this address - Sainsbury's Bank plc, 33 Holborn , London EC1N 2HT.

 

Hope this is of use, if anybody knows differently, please post up address.

 

Cheers

 

Intend

[Minkymog]

Fantastic Intend - Thanks very much for that, will get that sorted today then!

[Minkymog]

Well, I got my acknowledgement letter from Sainsbury's (RBS) today. For some reason they have decided that I am my husband. How did they even know what his name was? The loan was taken out in my name only!

Not the best start!

[Minkymog]

OK - SAR will be sent in the post today via Recorded Delivery. Fingers crossed.

[intend]

Hi Minky - have you sent of the SAR. I did a SAR my for my wife and they have received it so clock is ticking. Interested to know how the telephone call went - wife is a bit nerous about calling to register her complaint in case she says the wrong thing.

 

Could you tell me know the things they asked and what you said. Could pm if you want

 

Cheers Intend

[Minkymog]

Hi Intend,

 

Yes, I sent the SAR and tracked it - it has been delivered although the cheque has not been cashed yet. As far as I am concerned, the 40 days are ticking away. I'm hoping to hear from them soon!

 

The phone call to Sainsbury's was a lot more straightforward than I had imagined it would be. Maybe I got lucky with the call handler, I can't be sure!

 

All he asked for was my name, date of birth, address, postcode, phone number etc to try and find me on their system. Then he asked for a loan account number (which I do not have) and then why I thought the policy has been mis-sold.

 

I said that the pressure put on me by the sales person was really very heavy handed, she suggested that I would not get the loan if I did not take out the policy, she made me believe that if I was lucky enough to get the loan, but did not take out the PPI then my rate would not be so good, but worst of all she suggested that I clearly did not care about my family if I did not take out the policy! This was over 8 years ago and I still remember the conversation very clearly!

 

Anyway, the guy I spoke to took all this down and advised that I would get a letter within 5 days to confirm my complaint had been lodged, he gave me a reference number and then advised that it should take no longer than 8 weeks for the whole process to take place. I did get my letter of confirmation within 5 days, but I have not heard from them since.

 

The phone call to them was really not that bad, I just told them what happened and how annoyed I was about it.

 

Hope this helps!

[intend]

Cheers Minkymog - very useful.

[Minkymog]

OK - So I received my SAR documents yesterday and I have no idea what I am looking at!

 

I have a lot of 'screen grabs' and then a lot of confusing pages of text.

 

Can anyone point me in the direction of anything I might be looking for please?

[intend]

Glad you have good the info so soon - still waiting for mine but 40 not up yet. I have no experience of getting info from a SAR but am sure others who have will be along to advise

 

Would imagine you need to look for agreements which show PPI on them - copies of CCA if they have been sent. This would clearly state amount of PPI

 

Or I would look at first transaction on your accounts - if you know how much you borrowed you can work out the amount added for PPI. If you do not remember, like us, I worked out from a later loan that PPI amount was 22.58% on top of loan so you can work backwards to work out the split between loan and PPI.

 

Hope this helps - if mine arrives we could share experiences.

 

Good luck Intend

[intend]

Minkymog - any update?? Have they upheld your claim based on your telephone call??

 

I have rec'd my SAR on time, and despite missing info mahaged to glean enough to work out claim using the spreadsheets from ims. Just about to write letter to them to reclaim a rather large amount.

 

Intend