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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Dear all.

 

In December 2009, I signed up with an alarm company X promising a free system in return for me spending £26.99 per month for monitoring and maintenance. I wanted extra zones so the installing company Y who did the work for X added extra zones and I paid them £500 extra for this.

 

 

Anyway, to cut a long story short, the agreement with X was that they should provide maintenance and a one a year physical check on the installation as a service.

 

This has never happened.

2 years ago, I had issues with one room’s sensor not working an d the monitoring company not receiving a confirmed intruder alarm despite me testing by walking though the said zones.

After sending numerous emails to X, the company asked Y to attend to sort out the problem and also another one where one zone was out due to a tamper fault. This was 2 years after the original complaint.

 

It was thought that mice had chewed through a cable under the floorboards. Y fixed it and charged it to X.

Now last week, another tamper fault materialised. X will not respond to my emails while Y says he will attend to fix but will charge for rodent damage.

My issues is that X is the company I signed up with and Y is the installation and servicing company. Y says the contract is with X but X will now not reply to my emails.

The installation of cables under the floor boards is slack – the cables are loose and are touching the ground (6 feet drop).

My issue is that the original installation should have had the cables being tacked and secured properly under the floorboards so that rodent damage could not occur.

I would like to sue both companies for:

1.) Breach of contract as the system has not been maintained or serviced at agreed intervals and potentially 2 years without proper monitoring – I have an email which proves I complained about it on the date

2.) Original installation not down to industry standards as the cables are just lying loosely on the floor under the boards – health and safety and vulnerable to attack.

Could anybody please advise? I am out of contract in one month but need a working alarm system! I do not want to have to pay for rodent damage as – yes – it’s not their fault I have mice – but if the cables were installed correctly, it would not have happened?

 

Thank you.

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Yes you could sue both with one claim listing X as the first defendant and Y as the second.

I would forget the emails and put something in writing with proof of posting (Recorded delivery)

This should be a letter before action to satisfy pre action protocols making it clear that you will be issuing a County Court claim for breach of contract and failure to exercise a duty of care.

It is important that the letters go to their head offices.If you have problems identifying those then alert the site team via the report icon who can assist with the information.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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