Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

vodafone refuse payment and claim to be from directors office when they are not.


Please note that this topic has not had any new posts for the last 2863 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I have made several formal complaints on behalf of my mother to vodafone.

I have provided and i&e form to vodafone customer services which includes a pro rata statement.

 

I offered the pro rata amount but vodafone refuse this amount and keep passing the debt to a 3rd Party so currently they are not receiving a penny.

I have told them several times I will not deal at all with their 3rd Party and they must accept the payment.

 

My complaints have all be addressed to the customer services at newbury.

 

A reply form them in late September stated they can not accept the payment and I must deal with the 3rd Party. As a consequence I wrote back demanding my complaint be dealt with properly and I required the CEO's email address.

The reply I got was from the same person who now claims they are from the directors office stating the same nonsense as before although 2 weeks previous they were a normal customer advisor.

 

I don't believe my complaint was escalated nor the staff member is from the directors office but is instead attempting to mislead me by claiming to be from the directors office when it they are not.

 

Is it common practice at vodafone to mislead customers into thinking they are having their complaint dealt with by the directors office when in fact it is a normal customer services rep who can't be bothered?

 

Does anyone know the email address of the CEO Guy Laurence?

Edited by Nagasis
Link to post
Share on other sites

I would say give the vodafone rep a go and follow these details in the 1st place

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafone.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

Lee (who generally deals with issues on CAG) or one of his colleagues will look into this and make sure your concerns are dealt with properly. I would also suggest that your mothers credit file could be effected by this, so keep your eyes on this.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

Thanks locutus, her credit file has been affected but this is correct as she does owe the money which is reflected on her credit report.

She is no longer able to deal with her financial affairs and that is why I am dealing with it.

 

All my complaints have been in writing and the online box is not big enough to explain everything. Am I ok to simply put her account details in there so Lee can find the complaints I have made?

Link to post
Share on other sites

From the number you have just posted, Lee will get in touch and have all her details to hand. I'm sure he will do his best to come up with an amicable solution for all concerned :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

The OFT do not look kindly on creditors who refuse payments offered by debtors !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

I agree, but it's hard to deal with some companies, and getting power of attorney etc to sort the payments.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

They have no problem dealing with me, they just won't accept the pro rata amount.

 

They keep refering me to whoever is the current dca and I keep refusing to deal with them so Vodafone keep getting nothing. It's like a roundabout. I've spent more on stamps than they have received.

The last letter I wrote explained clearly the situation and that in all probability they will never recover the amount claimed even if they accepted the pro rata amount.

Link to post
Share on other sites

Hey, you're wasting your time with the guy Laurence thing. I've found that Vodafone have a party line and stick to it (see my thread!) Whether you deal with it at customer services, quality assurance team level, they keep saying the same thing. In my case 'this is a true reflection of you'. I feel for you, they are the most painful company to complain to. As you say, you are just referred to an online box! I've repeatedly complained and received an exact response at all levels. I've never experienced this at any other company. I hope this gets sorted sorted for you and your mother quickly.

Link to post
Share on other sites

Ok, I've now sent the online form 5 times since creating this thread, everytime a vodaphone rep finds a problem with it and tells me to do it again. So as of yet they have not even looked at the account or problem.

 

They are horrendous.

This wrt135-cag is a waste of time. After 4 letters, aletter of authority, 5 online forms and an email they wouldn't accept, their position has now reverted to "please get the account holder to contact us". And they have sent a letter threatening a doorstep collector to secure payment.

Is it vodaphone policy to bully the elderly while they are bedbound? Maybe Vodafone regards them as an easy target.

 

I'm through messaging you shower using your waste of space online form. I have made every effort to sort this problem out but your responses have been evasive and outright lies.

 

As the last letter was supposedly from ******** himself which is a lie of course, I consider him personally responsible for what I now consider harassment of an elderly woman.

Edited by MARTIN3030
Removed named individual
Link to post
Share on other sites

Nagasis - have removed the named individual,since it has no relevance in getting the problems sorted.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Hi Nagasis,

 

It's disappointing to see that matters haven't moved any further forward since your initial post last week.

 

Having checked the email conversation it would appear that as of yet we've been unable to locate the account in question in order to investigate matters further.

 

As such, could I ask you to complete the Contact us form one further time and once you've selected the Pay monthly customer option could you then complete the rest of the form with required information which relates to the account holder and again quoted the code WRT135 - CAG Forum in the subject line?

 

Please be assured that as soon as we've located the account and verified you as an authorised third party contact (if there's a password on the account for you could you quote this in your email too?) we will assist you and your mother as much as possible.

 

Hey, you're wasting your time with the ********* thing. I've found that Vodafone have a party line and stick to it (see my thread!) Whether you deal with it at customer services, quality assurance team level, they keep saying the same thing. In my case 'this is a true reflection of you'. I feel for you, they are the most painful company to complain to. As you say, you are just referred to an online box! I've repeatedly complained and received an exact response at all levels. I've never experienced this at any other company. I hope this gets sorted sorted for you and your mother quickly.

 

Hi completeuknown,

 

It's just a quick update to this thread confirm that your concerns are being dealt with here.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited by Lee Vodafone Company Rep
Link to post
Share on other sites
  • 1 month later...

Well I'm very disappointed to say the least to have to resurrect this thread.

 

As of today nothing at all has been achieved by starting this thread.

 

No break down of charges provided.

 

No payment plan setup

 

Payment still being refused

 

Vodafone have again passed the account on to a DCA who have today stated they will be paying my mother a visit over the christmas and new year period. It is totally unacceptable to knowingly threaten an elderly woman who is bed bound. Your actions are designed to cause fear, alarm and distress. You have absolutley no excuses as I have informed both vodafone and their dca of her condition.

 

I have previously warned vodafone in writing and provided a letter before action that the actions of vodafone and their 3rd party representative by refusing payment and then waging a campaign of threats and intimidation amounts to harassment. It appears that vodafone will only understand a claim for harassment.

 

So in the new year a claim for harassment will begin against vodafone pursuant to the Protection from Harassment Act 1997.

Link to post
Share on other sites

I notice the amount of time elapsed between Lee's message of 6th NOvember and yours, Nagasis, of 21 December. Nearly six weeks and still no progress.

 

More strength to your elbow, Nagasis - wishing you a satisfactory outcome soon.

Link to post
Share on other sites

Harassment is a criminal matter, not a civil matter, so I don't know what action you can take in a court for this.

 

Regarding a complaint going past 8 weeks, you can then escalate it to Ombudsman Services: Communications.

I'm sure Lee will be in touch before then and try to get this resolved.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

I was under the impression that their had to be criminal charges before you could take civil action. How do you calculate damages?

 

Anyway, it'd still be nice to hear a response from Lee in this thrad... I wonder if he's off for Christmas tho.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

Hi locutus, no criminal charges required for a claim under section 3.

 

I have had a pm from lee saying he will look into it, however this happened before and nothing happened. He also refused to accept a payment and told me to contact a dca which I refused.

 

I just wanted this sorted as quite frankly I'm tired of their nonsense. It's been going on months. Countless letters, emails have been a waste of time and effort and I'm now at the point of taking drastic action to resolve it.

 

I've tried several times to setup a payment and its simply unacceptable to refuse it then use scare tactics against someone who's easily scared to obtain a higher payment.

Edited by Nagasis
Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...