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    • In principle what you describe is certainly capable of being defamatory. It would be libel which is deformation in a written or permanent form. A defamatory statement has to be untrue and which is capable of damaging your reputation – and what you describe certainly seems to satisfy that. The problem is bringing an action for defamation is difficult and risky because if you lose you could be saddled with the other side's costs which could be substantial. I suggest that a better way forward would be to make a complaint to the school governors and also to the local authority education department. You might find that they are slow to react and that they prefer to drag their feet – but then a subsequent complaint to the local authority ombudsman might move them on. I would certainly make sure that I had evidence of everything. This means that you should put together a detailed statement about the argument you had with the deputy head teacher. You should also start making a list of all the people who approach you and what they said. Your problem will be that if you then approach any of those people for statements, because they are worried about their own relationship with the school, they will realise that there is a risk that they might themselves find themselves in the middle of a formal dispute and it is likely that they will be very reluctant to help you. The best thing to do is to start keeping detailed notes of what is said to you by people so that you have evidence of the difficulties it is causing you. In particular, if you find that anything is said to your child about this then I think it is capable of being put down as a form of bullying which is being facilitated by the school – possibly the deputy head teacher I would be careful about actually pointing the finger at the deputy head teacher – as you have no evidence it is simply a suspicion. You definitely don't want to begin a complaint and then have it look as if the real purpose of your complaint is to have a crack at the head teacher and not really to undo any damage to your reputation. I think you need to understand what you are asking for here. It is unlikely that you will be compensated unless you went to court – but I think that a full apology and a withdrawal of the allegation which has been suggested in the school magazine would be appropriate. I think it would be reasonable for you to insist on a formal withdrawal of the allegation in the next edition of the school paper. Whether or not you ever manage to pin the blame on the deputy head teacher, will be difficult. I certainly wouldn't start making that your objective.  
    • Well done and thanks for concluding your topic......title updated.   Andy
    • This is just my opinion but I'm with the OP on this.   I don't see how or why the management company can hold all residents responsibile for the actions of others, especially as it sounds like the bin areas are not secure, so anyone could be dumping rubbish and may continue to do so once they discover that the rubbish gets cleared away at someone else's expense.   I would write to the management company and advise them that you wil not be accepting any charge to clear the rubbish until they ensure the bin area is secure or provide secuirty such as CCTV .   Bear in mind any extra security will mean extra charges for the residents but as it seems they expect you to pay anyway you may as well get something for your money.   Can you get all the residents together to sign the letter? Strength in numbers.
    • The school where my kid attend posted in their newsletter a photo of our car, in which they made an example of us for the wrong reasons.   They stated that some parents lacked respect to the community by blocking the road and park illegally, and they gave an example of us by taking a picture of our car with a traffic warden standing by. The school choose on purpose to use that information without verification, because we did not do that. I wrote the school asking for an pology, but I suspect they will not and I am exploring my options here, because this has caused us a lot of stress, many parents saw the news and came to us.   My question is there any merit for a case to be brought against them, and if so, what is the procedure and what should I claim.  I have been going to that school of about 10 years, but I suspect eh deputy headteacher is behind this, because of an argument I have had with him lately. Thanks    
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vodafone refuse payment and claim to be from directors office when they are not.


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I have made several formal complaints on behalf of my mother to vodafone.

I have provided and i&e form to vodafone customer services which includes a pro rata statement.

 

I offered the pro rata amount but vodafone refuse this amount and keep passing the debt to a 3rd Party so currently they are not receiving a penny.

I have told them several times I will not deal at all with their 3rd Party and they must accept the payment.

 

My complaints have all be addressed to the customer services at newbury.

 

A reply form them in late September stated they can not accept the payment and I must deal with the 3rd Party. As a consequence I wrote back demanding my complaint be dealt with properly and I required the CEO's email address.

The reply I got was from the same person who now claims they are from the directors office stating the same nonsense as before although 2 weeks previous they were a normal customer advisor.

 

I don't believe my complaint was escalated nor the staff member is from the directors office but is instead attempting to mislead me by claiming to be from the directors office when it they are not.

 

Is it common practice at vodafone to mislead customers into thinking they are having their complaint dealt with by the directors office when in fact it is a normal customer services rep who can't be bothered?

 

Does anyone know the email address of the CEO Guy Laurence?

Edited by Nagasis
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I would say give the vodafone rep a go and follow these details in the 1st place

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafone.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

Lee (who generally deals with issues on CAG) or one of his colleagues will look into this and make sure your concerns are dealt with properly. I would also suggest that your mothers credit file could be effected by this, so keep your eyes on this.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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Thanks locutus, her credit file has been affected but this is correct as she does owe the money which is reflected on her credit report.

She is no longer able to deal with her financial affairs and that is why I am dealing with it.

 

All my complaints have been in writing and the online box is not big enough to explain everything. Am I ok to simply put her account details in there so Lee can find the complaints I have made?

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From the number you have just posted, Lee will get in touch and have all her details to hand. I'm sure he will do his best to come up with an amicable solution for all concerned :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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The OFT do not look kindly on creditors who refuse payments offered by debtors !!

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I agree, but it's hard to deal with some companies, and getting power of attorney etc to sort the payments.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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They have no problem dealing with me, they just won't accept the pro rata amount.

 

They keep refering me to whoever is the current dca and I keep refusing to deal with them so Vodafone keep getting nothing. It's like a roundabout. I've spent more on stamps than they have received.

The last letter I wrote explained clearly the situation and that in all probability they will never recover the amount claimed even if they accepted the pro rata amount.

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Hey, you're wasting your time with the guy Laurence thing. I've found that Vodafone have a party line and stick to it (see my thread!) Whether you deal with it at customer services, quality assurance team level, they keep saying the same thing. In my case 'this is a true reflection of you'. I feel for you, they are the most painful company to complain to. As you say, you are just referred to an online box! I've repeatedly complained and received an exact response at all levels. I've never experienced this at any other company. I hope this gets sorted sorted for you and your mother quickly.

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Ok, I've now sent the online form 5 times since creating this thread, everytime a vodaphone rep finds a problem with it and tells me to do it again. So as of yet they have not even looked at the account or problem.

 

They are horrendous.

This wrt135-cag is a waste of time. After 4 letters, aletter of authority, 5 online forms and an email they wouldn't accept, their position has now reverted to "please get the account holder to contact us". And they have sent a letter threatening a doorstep collector to secure payment.

Is it vodaphone policy to bully the elderly while they are bedbound? Maybe Vodafone regards them as an easy target.

 

I'm through messaging you shower using your waste of space online form. I have made every effort to sort this problem out but your responses have been evasive and outright lies.

 

As the last letter was supposedly from ******** himself which is a lie of course, I consider him personally responsible for what I now consider harassment of an elderly woman.

Edited by MARTIN3030
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Nagasis - have removed the named individual,since it has no relevance in getting the problems sorted.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Nagasis,

 

It's disappointing to see that matters haven't moved any further forward since your initial post last week.

 

Having checked the email conversation it would appear that as of yet we've been unable to locate the account in question in order to investigate matters further.

 

As such, could I ask you to complete the Contact us form one further time and once you've selected the Pay monthly customer option could you then complete the rest of the form with required information which relates to the account holder and again quoted the code WRT135 - CAG Forum in the subject line?

 

Please be assured that as soon as we've located the account and verified you as an authorised third party contact (if there's a password on the account for you could you quote this in your email too?) we will assist you and your mother as much as possible.

 

Hey, you're wasting your time with the ********* thing. I've found that Vodafone have a party line and stick to it (see my thread!) Whether you deal with it at customer services, quality assurance team level, they keep saying the same thing. In my case 'this is a true reflection of you'. I feel for you, they are the most painful company to complain to. As you say, you are just referred to an online box! I've repeatedly complained and received an exact response at all levels. I've never experienced this at any other company. I hope this gets sorted sorted for you and your mother quickly.

 

Hi completeuknown,

 

It's just a quick update to this thread confirm that your concerns are being dealt with here.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited by Lee Vodafone Company Rep
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  • 1 month later...

Well I'm very disappointed to say the least to have to resurrect this thread.

 

As of today nothing at all has been achieved by starting this thread.

 

No break down of charges provided.

 

No payment plan setup

 

Payment still being refused

 

Vodafone have again passed the account on to a DCA who have today stated they will be paying my mother a visit over the christmas and new year period. It is totally unacceptable to knowingly threaten an elderly woman who is bed bound. Your actions are designed to cause fear, alarm and distress. You have absolutley no excuses as I have informed both vodafone and their dca of her condition.

 

I have previously warned vodafone in writing and provided a letter before action that the actions of vodafone and their 3rd party representative by refusing payment and then waging a campaign of threats and intimidation amounts to harassment. It appears that vodafone will only understand a claim for harassment.

 

So in the new year a claim for harassment will begin against vodafone pursuant to the Protection from Harassment Act 1997.

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I notice the amount of time elapsed between Lee's message of 6th NOvember and yours, Nagasis, of 21 December. Nearly six weeks and still no progress.

 

More strength to your elbow, Nagasis - wishing you a satisfactory outcome soon.

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Harassment is a criminal matter, not a civil matter, so I don't know what action you can take in a court for this.

 

Regarding a complaint going past 8 weeks, you can then escalate it to Ombudsman Services: Communications.

I'm sure Lee will be in touch before then and try to get this resolved.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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I was under the impression that their had to be criminal charges before you could take civil action. How do you calculate damages?

 

Anyway, it'd still be nice to hear a response from Lee in this thrad... I wonder if he's off for Christmas tho.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Hi locutus, no criminal charges required for a claim under section 3.

 

I have had a pm from lee saying he will look into it, however this happened before and nothing happened. He also refused to accept a payment and told me to contact a dca which I refused.

 

I just wanted this sorted as quite frankly I'm tired of their nonsense. It's been going on months. Countless letters, emails have been a waste of time and effort and I'm now at the point of taking drastic action to resolve it.

 

I've tried several times to setup a payment and its simply unacceptable to refuse it then use scare tactics against someone who's easily scared to obtain a higher payment.

Edited by Nagasis
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