Jump to content


  • Tweets

  • Posts

    • The move marks the first time the country's central bank has raised interest rates for 17 years.View the full article
    • The move marks the first time the country's central bank has raised interest rates for 17 years.View the full article
    • The firm has benefited from the AI boom, making it the third-most valuable company in the US.View the full article
    • Former billionaire Hui Ka Yan has been fined and banned from the financial market for life.View the full article
    • In terms of "why didn't I make a claim" - well, that has to be understood in the context of the long-standing legal battle and all its permuations with the shark. In essence there was a repo and probable fire sale of the leasehold property - which would have led to me initiating the complaint/ claim v SPF in summer 19. But there was no quick sale. And battle commenced and it ain't done yet 5y later. A potential sale morphed into trying to do a debt deal and then into a full blown battle heading to trial - based on the shark deliberately racking up costs just so the ceo can keep the property for himself.  Along the way they have launched claims in 4 different counties -v- me - trying to get a backdoor B. (Haven't yet succeeded) Simultaneously I got dragged into a contentious forfeiture claim and then into a lease extension debacle - both of which lasted 3y. (I have an association with the freeholders and handled all that legal stuff too) I had some (friend paid for) legal support to begin with.  But mostly I have handled every thing alone.  The sheer weight of all the different cases has been pretty overwhelming. And tedious.  I'm battling an aggressive financial shark that has investors giving them 00s of millions. They've employed teams of expensive lawyers and barristers. And also got juniors doing the boring menial tasks. And, of course, in text book style they've delayed issues on purpose and then sent 000's of docs to read at the 11th hour. Which I not only boringly did read,  but also simultaneously filed for ease of reference later - which has come in very handy in speeding up collating legal bundles and being able to find evidence quickly.  It's also how I found out the damning stuff I could use -v- them.  Bottom line - I haven't really had a moment to breath for 5y. I've had to write a statement recently. And asked a clinic for advice. One of the volunteers asked how I got into this situation.  Which prompted me to say it all started when I got bad advice from a broker. Which kick-started me in to thinking I really should look into making some kind of formal complaint -v- the broker.  Which is where I am now.  Extenuating circumstances as to why I'm complaining so late.  But hopefully still in time ??  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

vodafone refuse payment and claim to be from directors office when they are not.


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4103 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have made several formal complaints on behalf of my mother to vodafone.

I have provided and i&e form to vodafone customer services which includes a pro rata statement.

 

I offered the pro rata amount but vodafone refuse this amount and keep passing the debt to a 3rd Party so currently they are not receiving a penny.

I have told them several times I will not deal at all with their 3rd Party and they must accept the payment.

 

My complaints have all be addressed to the customer services at newbury.

 

A reply form them in late September stated they can not accept the payment and I must deal with the 3rd Party. As a consequence I wrote back demanding my complaint be dealt with properly and I required the CEO's email address.

The reply I got was from the same person who now claims they are from the directors office stating the same nonsense as before although 2 weeks previous they were a normal customer advisor.

 

I don't believe my complaint was escalated nor the staff member is from the directors office but is instead attempting to mislead me by claiming to be from the directors office when it they are not.

 

Is it common practice at vodafone to mislead customers into thinking they are having their complaint dealt with by the directors office when in fact it is a normal customer services rep who can't be bothered?

 

Does anyone know the email address of the CEO Guy Laurence?

Edited by Nagasis
Link to post
Share on other sites

I would say give the vodafone rep a go and follow these details in the 1st place

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

Lee (who generally deals with issues on CAG) or one of his colleagues will look into this and make sure your concerns are dealt with properly. I would also suggest that your mothers credit file could be effected by this, so keep your eyes on this.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

Thanks locutus, her credit file has been affected but this is correct as she does owe the money which is reflected on her credit report.

She is no longer able to deal with her financial affairs and that is why I am dealing with it.

 

All my complaints have been in writing and the online box is not big enough to explain everything. Am I ok to simply put her account details in there so Lee can find the complaints I have made?

Link to post
Share on other sites

From the number you have just posted, Lee will get in touch and have all her details to hand. I'm sure he will do his best to come up with an amicable solution for all concerned :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

The OFT do not look kindly on creditors who refuse payments offered by debtors !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

I agree, but it's hard to deal with some companies, and getting power of attorney etc to sort the payments.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

They have no problem dealing with me, they just won't accept the pro rata amount.

 

They keep refering me to whoever is the current dca and I keep refusing to deal with them so Vodafone keep getting nothing. It's like a roundabout. I've spent more on stamps than they have received.

The last letter I wrote explained clearly the situation and that in all probability they will never recover the amount claimed even if they accepted the pro rata amount.

Link to post
Share on other sites

Hey, you're wasting your time with the guy Laurence thing. I've found that Vodafone have a party line and stick to it (see my thread!) Whether you deal with it at customer services, quality assurance team level, they keep saying the same thing. In my case 'this is a true reflection of you'. I feel for you, they are the most painful company to complain to. As you say, you are just referred to an online box! I've repeatedly complained and received an exact response at all levels. I've never experienced this at any other company. I hope this gets sorted sorted for you and your mother quickly.

Link to post
Share on other sites

Ok, I've now sent the online form 5 times since creating this thread, everytime a vodaphone rep finds a problem with it and tells me to do it again. So as of yet they have not even looked at the account or problem.

 

They are horrendous.

This wrt135-cag is a waste of time. After 4 letters, aletter of authority, 5 online forms and an email they wouldn't accept, their position has now reverted to "please get the account holder to contact us". And they have sent a letter threatening a doorstep collector to secure payment.

Is it vodaphone policy to bully the elderly while they are bedbound? Maybe Vodafone regards them as an easy target.

 

I'm through messaging you shower using your waste of space online form. I have made every effort to sort this problem out but your responses have been evasive and outright lies.

 

As the last letter was supposedly from ******** himself which is a lie of course, I consider him personally responsible for what I now consider harassment of an elderly woman.

Edited by MARTIN3030
Removed named individual
Link to post
Share on other sites

Nagasis - have removed the named individual,since it has no relevance in getting the problems sorted.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Hi Nagasis,

 

It's disappointing to see that matters haven't moved any further forward since your initial post last week.

 

Having checked the email conversation it would appear that as of yet we've been unable to locate the account in question in order to investigate matters further.

 

As such, could I ask you to complete the Contact us form one further time and once you've selected the Pay monthly customer option could you then complete the rest of the form with required information which relates to the account holder and again quoted the code WRT135 - CAG Forum in the subject line?

 

Please be assured that as soon as we've located the account and verified you as an authorised third party contact (if there's a password on the account for you could you quote this in your email too?) we will assist you and your mother as much as possible.

 

Hey, you're wasting your time with the ********* thing. I've found that Vodafone have a party line and stick to it (see my thread!) Whether you deal with it at customer services, quality assurance team level, they keep saying the same thing. In my case 'this is a true reflection of you'. I feel for you, they are the most painful company to complain to. As you say, you are just referred to an online box! I've repeatedly complained and received an exact response at all levels. I've never experienced this at any other company. I hope this gets sorted sorted for you and your mother quickly.

 

Hi completeuknown,

 

It's just a quick update to this thread confirm that your concerns are being dealt with here.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited by Lee Vodafone Company Rep
Link to post
Share on other sites

  • 1 month later...

Well I'm very disappointed to say the least to have to resurrect this thread.

 

As of today nothing at all has been achieved by starting this thread.

 

No break down of charges provided.

 

No payment plan setup

 

Payment still being refused

 

Vodafone have again passed the account on to a DCA who have today stated they will be paying my mother a visit over the christmas and new year period. It is totally unacceptable to knowingly threaten an elderly woman who is bed bound. Your actions are designed to cause fear, alarm and distress. You have absolutley no excuses as I have informed both vodafone and their dca of her condition.

 

I have previously warned vodafone in writing and provided a letter before action that the actions of vodafone and their 3rd party representative by refusing payment and then waging a campaign of threats and intimidation amounts to harassment. It appears that vodafone will only understand a claim for harassment.

 

So in the new year a claim for harassment will begin against vodafone pursuant to the Protection from Harassment Act 1997.

Link to post
Share on other sites

I notice the amount of time elapsed between Lee's message of 6th NOvember and yours, Nagasis, of 21 December. Nearly six weeks and still no progress.

 

More strength to your elbow, Nagasis - wishing you a satisfactory outcome soon.

Link to post
Share on other sites

Harassment is a criminal matter, not a civil matter, so I don't know what action you can take in a court for this.

 

Regarding a complaint going past 8 weeks, you can then escalate it to Ombudsman Services: Communications.

I'm sure Lee will be in touch before then and try to get this resolved.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

I was under the impression that their had to be criminal charges before you could take civil action. How do you calculate damages?

 

Anyway, it'd still be nice to hear a response from Lee in this thrad... I wonder if he's off for Christmas tho.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

Hi locutus, no criminal charges required for a claim under section 3.

 

I have had a pm from lee saying he will look into it, however this happened before and nothing happened. He also refused to accept a payment and told me to contact a dca which I refused.

 

I just wanted this sorted as quite frankly I'm tired of their nonsense. It's been going on months. Countless letters, emails have been a waste of time and effort and I'm now at the point of taking drastic action to resolve it.

 

I've tried several times to setup a payment and its simply unacceptable to refuse it then use scare tactics against someone who's easily scared to obtain a higher payment.

Edited by Nagasis
Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...