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    • Hi   I assume this is a Gas Boiler and is so the first thing I would do is ask Your Repair for the Gas Safety Register Number of the 2 individuals they sent to your property to carry out that repair as they should be Gas Safety Registered.   Once you get that then check those numbers on the Gas Safety Register:   Find or check a Gas Safe registered business - Find or check a Gas Safe registered engineer in your area who can fit, fix and service your gas appliances. WWW.GASSAFEREGISTER.CO.UK Find or check a Gas Safe registered engineer in your area who can fit, fix and service your gas appliances.   What I would also do is send Your Repair a Subject Access Request (SAR) asking for 'ALL DATA' that simple phrase cover whatever format they hold your data in whether it be phone calls, emails, written etc. They then have 30 Calendar Days to respond and that time limit only starts once they acknowledge receipt of your SAR request
    • Hi . I also been motability customer for many years but this is my 1st diesel .  And I have to say motability staff are the cream of the cream  best of the best  100% amazing staff  but this time in particular when I said what happend  just like I said     The reply was  they must been a mistake I'll send them an email to remind them   Then I said I want to make a complaint about them as they was rude  dismissive and I dont really want to go back to them .  Then she said  this is a complaint  I'm doing it now and I'll send them an email to remind them  And I had nothing  off them since .  Also I left it on there feedback on there Webb site review.  (the dealer )  Which they replied in a bog standard click and paste reply  saying they  contact me and deal with  they never did  even left follow up feeback to the review.    I was shocked by the lack of response from motability  of the potential fraud  that could be going.on ..  As far as I'm concerned it is fraud  they know it's free to motability customers  but still try and charge  even argue with customers in middle of the show room  and that was there manager   david /dav .  
    • Hi   I myself am a Motability Customer and have been for some years with numerous cars.   What I will say is you won't have been palmed off by Motability as your complaint will be noted on their system with that specific dealership and they will have asked that dealership to respond to your complaint.   With Motability it will take more than one complaint against that specific dealership unless very serious for them to take corrective action on that specific dealership.   When you contacted Motability did you make it clear that you were complaining about that dealership and the adblue charge?   What exactly did Motability state to you after they had carried out their investigation? (Motability would have contacted that dealership for a response)   Did Motability offer to change you to another local dealership for servicing of your car? (they can do this if you are unhappy with that specific dealership)   I note you state your sister husband who is disabled took his car and was charged £30 for adblue for their car but could you clarify:   a) Was this at the same Dealership you went to?   b) Was this car a Motability Scheme Car?  
    • Thanks for the reply DX100uk   The lady said hard copy asap. I recall a previous letter with guidelines stating 14 days. i'll certainly submit an email version also as courtesy.   If its 7 or 2 days, then fantastic   but i also found this 'Accordingly, in the absence of a specific direction, witness evidence should be filed with the court at least 14 days before the final hearing date. statements. As per CPR 32.4(2), the court will order a party to serve witness statements on the other parties.'   https://www.lexisnexis.co.uk/legal/guidance/in-relation-to-witness-evidence-under-the-civil-procedure-rules-what-are-the-time-limits-for-filing-a   i have however found this: 1 Oct 2020 — 17.1 The witness statement should be headed with the title of the ... that the claimant must file the trial bundle not more than 7 days and ...   https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part32/pd_part32#witness   but i cannot find that tect in the actual web page, i have found though: AGREED BUNDLES FOR HEARINGS 27.4 Rule 39.5 provides that the claimant must file the trial bundle not more than 7 days and not less than 3 days before the start of the trial.   so slightly confusing  
    • Nobby_v   Just to clarify for you yes you can post that link you have provide in your post.   Here is the full link: (Remember to got to 5.2.3. Tyres)   5. Axles, wheels, tyres and suspension - MOT inspection manual: cars and passenger vehicles - Guidance - GOV.UK WWW.GOV.UK Inspection processes and rules for car, private bus and light commercial vehicle (class 3, 4, 5 and 7 vehicle) MOT tests.    
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Kwik Fit- Major Issues and being Ignored

Kim Fairbanks

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Hi Everyone,


I'm really hoping someone can help me as I've had no joy at all trying to sort this out myself and it's quite upsetting.


We took our car in to the Poole branch a few weeks ago to ask them to sort out a 'bump' noise and the handling of our car as it felt unsafe. They then 'fixed' it which cost us quite a lot of money especially in these times. After my other half picked it up he drove it away and it made the same noise etc. He phoned them and they apologised and said to bring it back for further work. We were at first angry they didn't test it after doing the work to check the noise and also the fact we paid and it was still broken. My partner being a ex-mechanic had a bad feeling about it so I took it Pro-Tyre in Poole. They took one look at it and said the work had been carried out badly and also wasn't needed. In fact the problem was the roll-bar which was directly next to what they had 'fixed' so there was noway they could've missed it. Also driving around with a broken roll bar is not safe!

Feeling really upset the mechanic gave me a statement saying the work was incorrect and not needed. This along with a very upset email I sent to Kwik Fit demanding a refund. I heard nothing so I sent a letter. I eventually got a voice mail on my phone saying it was now in the area managers hands and they would do nothing else. I had one call from the area manager which I missed and that was it. I had already stated in my letter anything they had to say I wanted written in a letter as I'd been advised this to have a paper trail. Still nothing from them. I've emailed again and sent a letter and received no phone calls, letters or emails. No sign of our hard earned money being given back as well. They seem to think ignoring us will make us go away but I'm determined to get our money back. I think it's awful in these times they've done this!! We have to MOT and tax our car next month plus we're getting married and moving so every penny counts, we're really upset their ignoring us. I've sent letters, emails etc in the last week and still had NOTHING in return. I've tried calling and been told over the phone they can't do anything and someone will be in touch. Total lies.




I'm really disgusted and upset about all of this, mostly being ignored! If anyone can help that would be amazing.


Many thanks for taking the time to read.

Kim xxx

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This is very typical of Kwik-Fit I'm afraid Kim.


What you should do is write to the branch that done the work using at minimum recorded delivery and enclose the details, but no waffle, and request a refund. Give them 14 days to respond.

After 14 days if they haven't responded, you send an identical letter but headed in bold 'Letter Before Action' and give them another 14 days. You end by saying that if they haven't responded satisfactorily by 14 days then further action will be taken without any further notice.


This will show you have tried to make an amicable settlement and given them plenty of time should push come to shove.

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Thanks for this and replying. I'll see what they say but they seem to be very good at ignoring people. I can't believe after reading all the complaints on the web there still trading! It's the fact mostly that there completely ignoring us, that's just so rude. They really think nothing of there customers.

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