Comet Aftercare nightmare, tv gone for over a month now! **WON FULL CASH REFUND**

[dx100uk]

if it went to harlow

which is the major repair centre

then i've heard it is being taken over

 

dx

[MARTIN3030]

Administrators begin their work next week.

Comet Websites already off line.

[GorgieBoy]

if it went to harlow

which is the major repair centre

then i've heard it is being taken over

 

dx

 

Harlow vanished Months ago dx its only Skelm that is left , which will be vanishing soon as well !

[herpaderp]

I received a pretty swift reply today from the Directors office requesting further info so they can investigate, they said it will take no longer than 3 days to get back to me.

 

I included all the details in my original email, including all the lies I've been told, and the unnecessarily aggressive delivery drivers

I think they've thought it's a pretty bad case after reading it all so are dealing with it quickly.

 

It's no wonder they're going into administration, the company is a complete disaster, hundreds if not thousands of people unhappy with their service, or lack of I should say!

 

Thanks everyone for your help with this, I know it's not over and I will report back to you what they say in the reply

You've all been brilliant in giving me the extra confidence with your advice and help to pursue them for how I've been treated.

[dx100uk]

Harlow vanished Months ago dx its only Skelm that is left , which will be vanishing soon as well !

 

really so who have they sold too

 

they only just built the ruddy thing!

 

dx

[MARTIN3030]

Have moved your thread here,as its likely to be be of interest to others.

[GorgieBoy]

really so who have they sold too

 

they only just built the ruddy thing!

 

dx

 

Harlow is still a distribution Centre (At the Moment ) but as far as I am aware the Main Service HUB is located at Skelmsdale (At the Moment) which is also a distribution Centre .

 

The Harlow Service Hub was a disaster by all accounts, and yes it was not long built and was located inside the distribution Centre .

 

Just to add I dont think we will be hearing from Matt the COMET rep anytime soon but who knows .

 

I also notice the COMET Web Site is down the end is Nigh I am afraid .

 

All and all a once proud and Famous Family run business with its origins in HULL nearly extinct due to total Mis-Management at Senior level for many years .

 

No it has nothing to do with Amazon and the likes it has to do with total Mis-Management.

 

 

The writing has been on the wall for a few years with customers still being strung along up until the bitter end .

[herpaderp]

The lady at the directors office said to give them up to 3 working days to respond after investigating.

 

Tomorrow will be the fourth working day so I'm expecting a reply, if I do get anywhere I will post up,

 

I'm guessing I won't get a reply and I'm not going to get a refund.

[herpaderp]

Called the extracare people today to get a full refund as I've not received any response within three working days as promised by the directors office

 

I'm meant to be getting a call back tomorrow from a manager at extracare, if it doesn't get sorted I'm literally going to be forced into taking it to the small claims court.

[Bazooka Boo]

Before you do that, you need to send them a LBA informing them that they have a certain period (7 to 14 days) in which to refund you or you will seek a claim via the small claims track.

[herpaderp]

Before you do that, you need to send them a LBA informing them that they have a certain period (7 to 14 days) in which to refund you or you will seek a claim via the small claims track.

 

There's nothing I can do, the repairs are currently carried out by comet and comets assets are seized.

I'll have to wait for the administrators to announce what will be happening, if comet does go under the warranty company will be getting a new repairs place, if this is does happen I'll send the tv to them for repair.

Literally no point me sending it to comet again as they've blatantly got no money to fix or refund, that's why it keeps being returned with no repairs done to it.

[GorgieBoy]

they've blatantly got no money to fix or refund, that's why it keeps being returned with no repairs done to it.

 

Sorry herp that was not the reason , the reason was they were totally INEPT a long time before that regarding Customer Service repairs and how they dealt with them .

[herpaderp]

Sorry herp that was not the reason , the reason was they were totally INEPT a long time before that regarding Customer Service repairs and how they dealt with them .

 

The thing is, Comet damaged it, Comet failed to repair, Comet are offering to pick up the TV and repair again.

 

But Comets assets are frozen due to the administration so I simply cannot get a refund from Comet, nor do they have money to repair it, that's why it's been returned to me completely wrecked.

 

That's what makes sense to me anyway as my repairs occurred right before the announcement of administration, I think any mistakes they'd made months prior to administration were generally down to them being rubbish though.

 

Once the administrators have announced what's happening then I'll perhaps be able to get something sorted, but until then, I can't send the TV off for repair as they've already proven they can't fix it, but they can't refund me either.

 

In short, I'm screwed for the time being and have no clue what to do other than wait.

Edited November 11, 2012 by herpaderp

[Bazooka Boo]

Trading standards.

[herpaderp]

Trading standards.

 

Been there done that unfortunately, they didn't seem to know what to suggest to do other than call the administrators, which I then tried to do but got nowhere.

[herpaderp]

FINALLY some light at the end of the tunnel!

 

I've had a call from the warranty group who run extracare, they want pictures of the tv before and after damage, which I have.

 

They want a copy of the condition report the delivery driver signed and put "no visible damage" on it.

 

They also asked if I could get an engineer to look over the TV and diagnose exactly what the issue is with it,

I'm not really keen on this idea though as that is going to cost me money, I know exactly what the issue is, it's horizontal banding.

 

Just thought I would let you know what has happened.

[stu007]

Hi

 

I would write (always get proof of posting)

and refute their suggestion that you employ the services of another engineer to diagnoise the fault

as you require clarification from them that your cost for this will be reimbursed

and that you will be reimbursed for all the phonecalls and administration required to sort out

a problem caused by their companies negligence and failing to provide the proper service.

by returning a customers property damaged.

[herpaderp]

Hi

 

I would write (always get proof of posting) and refute there suggestion that you employ the services of another engineer to diagnoise the fault as you require clarification from them that your cost for this will be reimbursed and that you will be reimbursed for all the phonecalls and administration required to sort out a problem caused by their companies negligence and failing to provide the proper service. by returning a customers property damaged.

 

What I'll do when I reply with all the details they've asked for is tell them outright what the problem is and that there's no need for an engineer,

any engineer that attempts to fix it with two brain cells will see it's horizontal banding,

 

it's a really simple problem to diagnose once some searching around the internet has been done to find out the terminology for it.

 

It's an inherent fault with a lot of Plasma tvs and users are advised that the tv should be serviced if they suffer with this issue.

 

I'm not paying for an engineer, that's absurd.

 

They can send one out if they want though, but they won't.

[herpaderp]

UPDATE!

 

Refund is on it's way for the full price of the TV! The warranty group have taken ownership and written it off.

 

In all fairness the lady at Comet who's been helping me the past couple of days has been a godsend, she's had to blag for this for me and I'm over the moon

 

Can't believe I've finally got the result I wanted

[Bazooka Boo]

EXCELLENT! Well done

[stu007]

Hi

 

That great news well done!!!!!!!

[herpaderp]

Thanks people, I'm so chuffed

 

You've all really helped me out and given me great advice, it's much appreciated.

[dx100uk]

there you go

 

10/10

 

dog'ed determination wins through!

 

thread tittle changed.

[herpaderp]

Just a thought but would this be worth making stickied as it's a success and might give someone who's in the same or similar situation some help?

[dx100uk]

by the time they've finished the reshuffle

 

it'll be a diff route

 

dx

 

 

dx