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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi,

 

A couple of weeks ago I was in Greenwich Retail Park and parked there for just over 4 hours. To the best of my knowledge I didn't see any signs to say parking was free for x amount of time, and there were definitely no ticket machines. Today I received a letter from Town and City Parking Ltd saying I have to pay a parking fine as "the contravention in question is Over Free Time, which is supported by the camera images of the vehicle entering and exiting the car park."

 

I think because I don't have a requisite amount of posts I can't attach the image that I took of the letter to this thread. Maybe I'm mistaken and have missed the option.

 

Anyway, I don't dispute the time I was in there for, and a short while ago I checked on the retail park's website and it said the following:

 

"We offer three hours of free parking to our GSP shoppers.

 

If you have received a parking ticket and have reason to dispute the charge please contact TCP Town and City Parking Ltd 5 South Inch Business Centre, Shore Road, Perth PH2 8BW Tel 08452303081 or visit (can't add URL)"

 

I hadn't seen this before going there, and like I said, I wasn't aware of any restrictions from a parking point of view as I genuinely didn't see any signs there to notify me of this. I'm not pleading ignorance here as I should have been more alert to the fact, but would like to know how to move forward from here.

 

My question is, should I ignore this and any subsequent letters from Town and City Parking Ltd, pay the fine or take another form of action?

 

Any advice on the matter will be much appreciated.

 

Thanks

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It's not a FINE and you can ignore. TCP have never taken anyone to court.

 

The rules have changed slightly since October 1st. Keep us up-to-date on this one with copies of the letters if you can. They will be altering them and I think a couple of companies have fallen foul of this already.

 

But certainly do not contact, them do not appeal.

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+ 1 for the above posts

 

As an aside I confidently predict that Town & City Parking will be transmuted in the near future into a "new" company that will be known as SmartParking which will fit in with the branding used by the owners of the company - NZ-based Car Parking Technologies Ltd. They took over in January of this year amid claims of slack practices and the employment of staff that "nobody knew what they did" - read here

 

The former owner of TCP - Bernie Dickson left the CPT board suddenly at the end of September and the Perth-based operation is actually being run (as it has been for some time) by the CPT CEO - Chris Morris - who had to come over from NZ to sort out the mess.

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This is virtually the same scenario I had at Leicester's Fosse Park.

 

Their letters may look scary but I'm not paying them a penny.

 

Even in the unlikely event of them chasing it up I have many good reasons to declare their claim null and void:

 

1) There have been numerous reports that the camera system they use is flawed because it cannot distinguish the actual duration a vehicle has been on the premises, it only reads "Time in" and "Time out", thus if, as in the case of Fosse park there are several areas of retail outlets with different car parks, and sometimes (for instance if you are looking for the best PC deal or whatever), it may involve visits to several retailers, maybe returning to the first one again.

 

2) Often, no offence was committed, therefore why do they assume you are guilty before they examine the facts?

 

3) The MOST annoying thing about the two letters I received is the first one was sent 22 days after the alleged "offence", so when the Asda customer services say " if you were genuinely here for some time then just bring you receipt and our manager will validate your stay" Somehow? Who the heck keeps till receipts for that long?

 

So according to the letter, after 14 days the £40 "fine" increases to £70 plus £10 "admin charge", but I received it 8 days after this deadline!

 

On 17-10-12 I received the £70 deadline threat letter, saying I have 14 days before apparently "the total amount owed will be passed to a debt recovery agency" (- yeh, bring it on!), then it "MAY" result in a "summons or writ" being issued, yet the letter is dated 6-10-12!!

 

I wonder how many people are gullible enough to just pay up?

Carlos XX

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This is virtually the same scenario I had at Leicester's Fosse Park.

 

Their letters may look scary but I'm not paying them a penny.

..............

Carlos XX

All of that aside, the chances are that they do not have a proprietary interest in the land in question, are therefore not in a position, legally speaking, to offer a contract to park in the first place. In addition, the charge levied does not represent a genuine pre-estimate of loss and consequently amounts to a contractual penalty that is unenforceable at law.

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Following from Snowy's learned comments: Can I ask if they are allowed to issue a "fine" without putting a ticket on your car?

 

Also, I was not the driver at the time so it makes their claim even more void! They make a fuss about "The DVLC have confirmed you are the registered keeper of this vehicle" so what?

 

I also note the phone number begins with 0845!

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Its not a FINE, Stop taking them seriously, just ignore them and get on with the rest of your life.

They can not do anything to you but send letters. All they want is your money, dont give it to them.

hello all:-)

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Following from Snowy's learned comments: Can I ask if they are allowed to issue a "fine" without putting a ticket on your car?

 

Also, I was not the driver at the time so it makes their claim even more void! They make a fuss about "The DVLC have confirmed you are the registered keeper of this vehicle" so what?

 

I also note the phone number begins with 0845!

 

+1 for SURFBOY's comments

 

What you have received is not a "fine", it never has been, and nor will it ever be. What you have is in effect a simple invoice. In strictly legal terms it could also be described as an "invitation to settle". In sending the invoice to you the parking company are asserting that you have breached a contract they allege was formed between you (or at least the driver of your car at the time) when the vehicle was parked.

 

Issuing the invoice neatly side-steps the essentials that recent court cases have plainly demonstrated must be present if any claim, based on the non-payment of the sums demanded - are to succeed in court.

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I fully understand what you are saying guys and they will not be getting a penny from me and that it is not enforceable. Thanks for the clarification.

 

Their threats do not worry me in any way. But the whole [problem] makes me angry, in the way that this is effectively endorsed by the supermarkets and that this company is legally allowed to go round sending official looking, carefully worded bogus letters, and still get away with it.

 

Carlos XX

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Their threats do not worry me in any way. But the whole [problem] makes me angry, in the way that this is effectively endorsed by the supermarkets and that this company is legally allowed to go round sending official looking, carefully worded bogus letters, and still get away with it.

 

Carlos XX

 

 

How angry are you at the supermarket?

 

If it is very very angry, go and fill up a trolley with a load of frozen food at the bottom and loads of small items at the top.

 

Halfway through the checkout process tell them you have to leave and move your car because you have run out of time.

 

You can also check with your local planning department - planning was often granted on the assumption of free parking.

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Im in the same position as I have a few parking tickets from town and city parking, as I have to park on asda to get to my college next door. Ive been told off plenty of people to ignore them but im still wary of the letters as I am a student and cannot afford court charges ect. Im just wondering if there is anything or anyone 'official' I can speak to to confirm this?

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I express anger by spreading the word in the form of cynical music aimed at "People or faceless organisations who unnecessarily make our lives a misery"!

 

It covers many themes such as: Bankers, Media Providers, Car Park [problem]s (such as that covered by this thread), Working tax credit forms, Government conspiracy, etc etc

 

Just Google: "carlos stein all the rage"

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Can I clarify, as someone who has recently found themselves with a ticket from the lovely folk at T&C....

Have I made a mistake by contacting them? I was so angry that I sent an appeal immediately... So many have recommended that all correspondence is ignored - does response change the situation?

 

Thanks guys

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I have today received a dubious looking letter from "Roxburghe Debt Collectors" who are now seeking £128 on behalf of "Town & City Parking Ltd". There is nothing to say quite how they are going to do this, except the offer of various forms of payment eg Paypal etc. on the reverse.

 

There are 2 not so carefully worded paragraphs which they have included (complete with grammar errors) which seems to suggest that the "debt collectors" are actually the same bunch which run the T&CPL. As far as the solicitors go - they can bring it on!

 

1) WE ARE FULLY AWARE OF ANECDOTAL INFORMATION BEING PRESENTED VIA THE INTERNET AND ON VARIOUS WEBSITES AND YOU MAY WELL FEEL THIS GUIDANCE IS WORTH FOLLOWING. (YES!) WE STRONGLY URGE YOU TO SEEK INDEPENDENT LEGAL ADVICE RATHER THAN RELY ON THESE OPINIONS. (The damn cheek!)

 

2) Under the Terms & Conditions associated with this PARKING CHARGE NOTICE it is important to note that the driver who enters into a contract with "Client" for the parking of a vehicle at the Car Park, whether by purchasing a ticket or otherwise, is responsible for the resolution of the breach. If you were not the driver at the time of the unauthorised parking event, please contact to let us know who was. It is in your own best interests to get in touch with us so we can resolve this matter without recourse to further action. If we do not hear from you within 14 days we will pass the matter on to our solicitors, Graham White.

 

 

That told me - er not.

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It does show they have been reading the forum though!

 

So it's not a good idea to tell them I wasn't the driver then? I refuse to rise to the bait or even acknowledge anything because no offence was committed - is that right?

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  • 2 weeks later...

Just received a letter with the name Graham White Solicitors on the top requesting settlement of £128.

 

It says: "The costs associated with issuing a claim and subsequent potential enforcement could be as follows (these figures are for illustrative purposes only): Claim issue fee £30, Solicitors costs £50, Judgement costs £25, Warrant issue fee £100, Solicitors costs for issuing warrant £2.25. Total additional costs £207.25"

 

I decided to telephone them just to say I wasn't the driver. Interestingly the telephone number is for Roxburghe debt collectors and not the solicitors. They were trying to get a name from me saying that the insurance conditions state that I must know everyone who drives the vehicle and that the tape (of the conversation) could be replayed in court and use as evidence. I reminded them that this wasn't an insurance issue.

 

Meanwhile I have sent an official complaint to the British Parking Association to which they have confirmed T&CP ltd are members.

Having read the code of practice I identified 7 breaches of their own guidelines to which the BPA are to investigate.

 

I eagerly await the outcome....

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