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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Aftersales service - repaired laptop not received back


MK Chris
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Hi

 

I wonder if some kind soul can provide me with some advice...

 

Comet and their awful delivery company,

DPD have been messing me around something chronic over the last few days

- I sent my wife's laptop back to be fixed under the accidental damage extended warranty that I purchased with it.

 

They have apparently now fixed it and are sending it back.

 

It should have been delivered to my work address on Friday, but they attempted instead to deliver it to my home address (I don't know if this is DPD's fault or Comet's).

 

They attempted to redeliver yesterday to my work address, but when the driver couldn't find the address, he turned round and went back, rather than ringing me to find out where it is.

 

I only found this out at 5.40 yesterday (as I had no way of ringing whilst at work), about 10 minutes after DPD closed, so Comet had no way of contacting them until this morning.

 

This morning, I asked them to ensure it was delivered today, to which the answer was "we will try, but we are not DPD, we can only request it"

(err - who is the delivery company's customer?!).

 

Fast forward from this morning to just now, when I rang to chase the situation and the conversation goes like this:

 

Him: "I've spoken to my colleague Phil, who you spoke to this morning and he emailed them and is waiting for an answer back."

Me: "Can you chase it please?"

Him: "That's what I've just done by speaking to my colleague."

Me: "No, please can you chase the courier company."

Him: "No, I'm afraid we need to wait for the message back from them to see what the information is."

Me: "What if there is no message back?"

Him: "Well there should be."

Me: "So there's no way of chasing your supplier for information that you've requested?"

Him: "I'm afraid not, no."

 

Please can someone advise me: what's the best way to fast track this complaint? My wife needs the laptop back to write essays, as she is a student nurse.

 

Many thanks

 

 

Chris

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Guest Comet Ltd

Hello,

 

I am sorry to read of the issues you have mentioned regarding your wife's laptop.

 

I can look into this for you and update you on the situation, however I would require some details. Therefore could you please supply me with your job/reference number. Upon receipt of this information I can assure you my prompt attention on the matter.

 

Again I do sincerely apologise for any inconvenience that may have been caused.

 

Many Thanks

 

Matt

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Hello - I don't have the facility to PM you, as I only have one post - assuming you are the same Matt who tweeted me from the @comethelp account, please confirm you received my Twitter DM (from @MKChris)?

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Guest Comet Ltd

Hi,

 

yes I can confirm that we have received your twitter DM and we have replied to it.

 

Many Thanks

 

Matt

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MK Chris

 

I have unapproved three posts in this thread for the time being. Please exercise caution until we have verified whether this is Comet or not.

 

I thought I was seeing things for a moment COMET responding to a Thread on CAG !

 

Yes indeed Veriification required ims , I hope Matt is , should be kept quite busy with a lot of catching up to do .

Regards

GorgieBoy

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:lol:

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Account verified.

Welcome to the site Matt.

As you no doubt have seen,our members complaints about Comet are substantial,and the biggest complaint of all,is Comet's unwillingness to resolve complaints or even respond to them.

You have your work cut out here then in convincing our members that Comet cares about its customers.

Lets hope this can be the beginning of change to those experiences.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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