Jump to content


Surfer01

Extended car warranties

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2518 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

We have recently bought a 2005 Jeep Grand Cherokee CRD Limited with 60,500 miles on the clock and full service history,

some with the main dealer (1st 3 years).

 

Although mechanically these vehicles are fairly sound as they have a Mercedes engine and a good transmission box,

they tend to suffer from electrical/software failures which can be expensive.

 

Warranty Wise seem to offer a good deal for the vehicle at £60 per month plus as long as have not claimed, you can cancel giving 30 days notice.

My only concern is that your card is debited and no DD is raised.

 

They advise that in case of insufficient funds the payment is declined and no charges are incurred.

 

We have never ever bought an extended warranty previously as we have always bought Toyota cars

which in comparison have been fairly low tech and easy to repair.

 

One could always put the £60 into a savings account, but if several months down the line you require a repair costing £500 you have a problem.

Do you have an opinion on these extended car warranties? Thanks.

Share this post


Link to post
Share on other sites

i tend to find many extended warranties have too many hidden get out clauses.

across the whole product range not just with vehicles.

 

buying from a dealer SOGA gives you free come back

 

but could be limited .

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

http://www.adviceguide.org.uk/england/consumer_e/consumer1_cars_and_other_vehicles_e/cars_buying_a_secondhand_car_e.htm

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

The general consensus on the forum tends to be that extended warranties aren't worth the paper they are printed on.

Share this post


Link to post
Share on other sites

I have a very real concern with Warranty Wise now.

 

I thought I would do an online quote to see what the price would be if I decided to take out a warranty.

 

I filled in the car details and my name and contact number and at the bottom of the page clicked the "Continue" button

to take me to the next page which then showed the options plus the prices.

 

At no time did I click on a "submit" button although I did untick the box for normal marketing clause.

 

While I was deliberating the prices, the phone rang and it was Warranty Wise enquiring if I was interested in one of their policies!

 

I told them in no uncertain terms that I did not expect a phone as at no time had I agreed to them obtaining my details.

 

Surely this should not be happening as I had not submitted my details to them?

 

Can companies lift your details from a web page even though you have not submitted it to them?

 

Does seem to be very ethical!

Share this post


Link to post
Share on other sites

Just to add, unfortunately when they contacted me, they made it sound good and I agreed over the phone provided that the first payment was taken on the coming Wednesday. After the phone call I tried to find their T & Cs on the website, but it s a bit difficult. Anyway this morning I phone them to cancel and straight away I am told that they need it in writing. Why is the cancellation required in writing if the original contract was verbal? I could not find this requirement anywhere on their website. Sent an email anyway to cover myself.

On speaking with the rep this morning, I was told that the person who handles the cancellation is not at work until later in the day. Everything is now beginning to get a bit iffy especially as I do not want the first payment processed even though the agreement only starts on 20th November 2012. I now realise why payments are card payments and not direct debits as recurring payments on a card are very difficult to stop!

Share this post


Link to post
Share on other sites
I now realise why payments are card payments and not direct debits as recurring payments on a card are very difficult to stop!

 

Quite easy to stop. Report your card lost and get a replacement.

 

Couple of days without card so prepare for that.


PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

Share this post


Link to post
Share on other sites

Phoned them again to cancel and this time I was told that in their T & Cs it states cancellation must be writing.

 

I was then transferred to someone else and when I advised that I did not have the T & Cs as I had only agreed yesterday,

 

my verbal cancellation should be good enough.

 

She agreed and advised that they would not process the payment and they would cancel the policy.

 

Hopefully this will happen, but we need to wait until Friday.

Share this post


Link to post
Share on other sites

You 'will' come out the loser with an extended warranty. £60 per month is almost a mortgage, put it in a savings account or under the mattress, it's safer.

Share this post


Link to post
Share on other sites
You 'will' come out the loser with an extended warranty. £60 per month is almost a mortgage, put it in a savings account or under the mattress, it's safer.

 

That I agree with the above and will try it. :madgrin: My other concern is how they were able to obtain my contact details prior to be submitting and details plus being on TPS. I ticked the box for not passing on my info also.

Share this post


Link to post
Share on other sites
That I agree with the above and will try it. :madgrin: My other concern is how they were able to obtain my contact details prior to be submitting and details plus being on TPS. I ticked the box for not passing on my info also.

 

Ticking a box means nothing were commissions are involved. A £60 per month policy over four years would bring nealy 2k in commissions. I'd risk passing on your details for that sort of money.


PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

Share this post


Link to post
Share on other sites
Ticking a box means nothing were commissions are involved. A £60 per month policy over four years would bring nealy 2k in commissions. I'd risk passing on your details for that sort of money.

 

 

Still do not know how they got my details?

Share this post


Link to post
Share on other sites

Attached is a copy of their terms and conditions. On checking what is covered there seems to be a glaring omission regarding software updates to rectify faults. Generally many modern cars require software updates to repair a fault. Software updates can also be expensive. In addition on numerous occasions a diagnostic machine is necessary to generate fault codes to allow the mechanic to determine the source of the fault.

Share this post


Link to post
Share on other sites

Logically, software updates should be free especially if they are to rectify a fault. Afterall, ii is their cock-up in not fully testing it before implimentation to start with that caused a problem.

The time to connect the laptop to it and do the update cost the garage nothing and they were probably issued the update at no cost to boot.

Share this post


Link to post
Share on other sites
Logically, software updates should be free especially if they are to rectify a fault. Afterall, ii is their cock-up in not fully testing it before implimentation to start with that caused a problem.

The time to connect the laptop to it and do the update cost the garage nothing and they were probably issued the update at no cost to boot.

Jeep garage want £35 to do an update on my 2005 vehicle which is out of warranty. See http://www.wkjeeps.com/tsb/tsb_wk_2400206.pdf I have an issue with the heater on auto mode. Seems the previous owner ignored the issue and sued it on manual, however if you accidentally click on auto, you lose heat and the only to get it back is to ensure controls are all on manual and then to re-start Jeep.

 

PS I was not going to claim this on the warranty if I had gone ahead with it as the vehicle is still covered by SOGA at present..

Share this post


Link to post
Share on other sites

SOGA is also dependent on the selling dealers attitude, so don't put too much reliance on that.

 

There is a lot of legislative writing but no one wants to back you up aftewards.

 

There are things so clear as 1+1=2 that can't be taken any other way, but when it gets to court the judge say 'ah yes, but.....' and being not in the real world ignores the legislation and goes the other way.

Share this post


Link to post
Share on other sites
SOGA is also dependent on the selling dealers attitude, so don't put too much reliance on that.

 

There is a lot of legislative writing but no one wants to back you up aftewards.

 

There are things so clear as 1+1=2 that can't be taken any other way, but when it gets to court the judge say 'ah yes, but.....' and being not in the real world ignores the legislation and goes the other way.

 

The dealer who sold us the vehicle has been brilliant so no issues on that side as they are paying for faults to be rectified. Wish we had more dealers like them. Pity I cannot name them on the forum as they deserve an accolade! :-)

Share this post


Link to post
Share on other sites

We accept praise as well as retribution.

Share this post


Link to post
Share on other sites

Then I highly recommend Wheelers of Chipping Norton in Oxfordshire. Good quality vehicles, excellent aftersales and customer service. :-)

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...