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Can I reclaim my admin fee from this agent as nothing was signed

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I have paid a £410 admin fee over the phone using my credit card on the 2nd of October to a letting agent

On the 9th of October I informed them that I could not proceed with the rental due to personal reasons. The agent refused to return any of the monies to me.


My Question is; at no time did they say it was non refundable and nothing was signed by myself or any one on my behalf. The house was still being marketed and all they had done was to send me 2 email forms to fill in which I had not got around to doing. Have they the right to keep it all?


I would be happy to let them have something for their very small amount of admin. The agent had informed me that there was no rush as I couldn't move into the property until the middle of November.


The agent has informed me that my £410 has already been given to the landlord so the agency cannot return it to me as they don't have it anymore.


Thanks for any help you can provide.

Edited by seacrestdrive
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