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Melissa1976

Sticky problem with BT broadband

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Not sure if anyone can help, Last year without me knowing my sister decided to take out BT broadbandTelephone services in my name at her address, Why? I don't know, I wasn't happy as she said its because she wouldnt get it in her name.

 

She promised to pay and change name, To cut a long story short, she didn't pay and got in to debt and moved.

 

She went back to old property to pick up post ( as its only recent) i noticed a collection letter on side in my name, I was fuming, Ive contacted BT and explained that its not my debt and not my address, My sister even rang them asking the debt to be changed in her name but they will not change the name until the debt is paid.

 

I am now worried, I'm guessing this is going to trash my credit rating?

 

The only thing BT advised me to do was to call the police and get a crime reference number, But i simply cant do this to my own sister, Is there any other way round this? Would there already be a default on my name?

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Put it in writing.

 

add what they said on the phone

 

explain that you reject their reason for not changing the account details because if they accept that they will change details after payment then there is no reason not to do so before payment and that this looks like an attempt to get you to pay the debt on your sister's behalf - almost blackmail.

 

You could add that you suspect that this is due to their pricing policies and conditions imposed on supplying a basic utility to those with financial difficulties, making them go to extreme lengths to get a service that they feel that they need. Although they suggest getting a crime reference number from the police, you have no intention of doing so as you don't see any attempt at fraud (because your sister does intend to pay).

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PS you can relax on 1 issue... BT do not report on credit files :) (you should still kick your sisters butt!)


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