Lending Stream Complaints

[pearsn01]

I'm new to this so please bear with me!

I took out a PDL with LS in April 2011 which was repaid within 14 days giving my notice to withdraw. I have recently found out that since then LS has updated the CRA's with late payment markers for approx £350 interest which was never due. I have sent 2 recorded delivery letters and countless emails to LS to dispute the info, they have failed to reply to any. I since contacted the CRA's who eventually confirmed that LS had agreed to amend my record. I have requested compensation from LS for the incorrect data entered as per their T&C's and those of their trade association to which they stated that 'it was unreasonable to request compensation as they have outlayed money to remove the information from my credit record'. I have also complained to the BCCA but they have also failed to respond. I am willing to take the matter futher but unsure which organisation... OFT, FOS, FSA, ICO?

I know this matter might sound petty but this company should not be allowed to get away with treating consumers in this way, especially when they have breached their own T&C's.

[26072004]

FOS as far as im aware is the only company that can agree compensation.

 

The OFT will not take up an induvidual complaint, and the FSA do not deal with payday loans.

 

For them to grant compensation I believe you will have to prove you have lost out in some way.

[pearsn01]

Thanks for the reply.

 

I don't know if they have been checking this thread but after 9 weeks Lending Stream have been in contact and we are now in talks about compensation, so hopefully it won't need to go any further.

[42man]

Let us know how much they have offered you.