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Fridge/freezer Broker after 3 months


scotsdamo
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Hi Guys/GalsWe bought an Argos own brand Fridge/freezer 3 months ago and it stopped working last saturday eventually an engineer came out in the middle of the week and said the compresser has gone and would refer it back to Argos to see if they want to replace or repair. We are still waiting on a decision today so my wife called Argos who informed her that they were still waiting to hear from the engineer but all they would do is refund or allow us to purcahse another Fridge/freezer however we purchased the previous one on a special offer (think it was about £30 off) Im wondering how we stand here should the item not be replaced with either exactly the same model or if not available then an equivalent model at no charge??? really stuck and need a quick answer as we are in limbo without it and really cant afford the extra money they are demanding, Feels like they have us over a barrel.Any help really appreciated

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Do they still sell the model you purchased? - Which one is it (Cat No)

 

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Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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