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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Nochex payment hasn't reached seller ...

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I bought an item online 4/10/12.


As I still hadn't received it this morning, I logged into my account on the sellers website to find that my order is still listed as 'pending'.


I phoned the seller immediately and he stated that he had not received my payment.


I paid through the seller’s payment processor ... Nochex.

I paid on the 4/10/12.


I immediately checked my bank statement online.

The payment came off my account on 9/10/12..

. there's a payment reference number on my statement.


I informed the seller of this and he said he'd check with Nochex re same.


He got back to me later and said that he hadn't resolved the issue with Nochex.


I told him that I wanted my goods to be dispatched today as I've paid for them and have proof of same.


I said that I was more than willing to send him a screenshot of my bank statement as proof that the item had been paid.

He didn't seem impressed as he said that he was still without the funds.

I said that was between him and Nochex to resolve and had nothing to do with me.


He said [begrudgingly] that he would post my item today.


It's now 7.30pm and there's no change to the status of my online account .

.. my order is still listed as 'pending'.


What is the legal position on this?


Surely the dispute is between the seller and his payment processor to sort out.

I've paid in good faith.

The money has left my account.

Does he not have a legal responsibility to send my goods?



Edited by realitybytes
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Hi RBs,


A web search for Nochex reveals mixed reviews about customer satisfaction, or the lack of it.


I'm not sure about the legal position here - if the seller has no sign of your payment being processed, he'd be daft to dispatch your goods.


If the status still shows pending tomorrow, you could cancel the order and seek a refund of the payment direct with your bank.



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Nochex has been around for many years and always been a problem payment system. I used to use it a lot but had so many problems with them i gave up.


I think you'll find its down to you to chase up the payment if its not reached the seller.

As op said, if the seller has not received it then why would he send an item out.

If they have a number to ring then chase them up, they will be able to tell you if the payment was received at the other end and if it has then the seller is having you on..

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I work for Nochex and have only just been referred to this review.


I'm sorry that realitybytes has had a problem with a Nochex payment.


Clearly, it has been nearly two weeks since you posted,

but if you need to find out about the status of a payment please visit the Nochex website

and click on the Shopper Support button to find out how we can tell you the status of your payment

(I would have liked to post a link here or an email address, but this website does not allow me to do so).


I would like to point out that we have been processing payments for over 10 years and are processing payments all of the time,

and the vast majority of them are completed entirely satisfactorily.


We have many satisfied customers and when we have asked their opinion the vast majority have expressed that they are very happy with the service provided).


Of course, things can and do go wrong, but this is the exception.


If you ever have a problem with a Nochex payment please do come directly to us and we will endeavour to solve the issue as quickly as possible).


I do hope this is of help to you.- Peter

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Hello Peter and welcome to the site.

Thank you for your interest to resolve our members issues.The CAG embraces firms who demonstrate a pro active policy in customer service.

Please read the site rules.

I will contact the member and inform them of your post here.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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