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Online retailers told to change websites by OFT


steven4064
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About time too.

 

More than a third of the UK's top online retailers could be breaking consumer laws, the Office of Fair Trading (OFT) has said.

A check of 156 popular websites suggested that 62 may not be fully complying with consumer protection law.

 

The OFT found unreasonable restrictions on refunds and compulsory charges being added without prior warning at the online checkout.

It has asked the retailers to change their websites before Christmas.

 

Among the most common problems found by the OFT were retailers wrongly telling their customers that returned goods must be in their original packaging or in their original condition.

 

The OFT explained that this could be in breach of the buyer's right to inspect or assess a product.

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  • 2 weeks later...

I am having this problem right now! The supplier is insisting that I have to palletise, and wrap the goods when the driver didnt leave the pallet at delivery!

See my thread entitled Quality Issue.

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