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Camera problem - right to request repair/replacement after 8 months?


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Hi,

I bought a compact camera from Currys about 8 months ago.

 

Recently, I noticed that a fibre or dust particle has somehow got inside the lens, and appears in every shot I take.

 

It seems a trivial thing and technically I suppose the camera is not damaged, but since I can't remove it, it's spoiling all of my photographs.

 

I'd appreciate it anyone is able to advise wheter I have a right to request a free repair/cleaning or replacement?

 

The camera was purchased about 8 months ago on credit card.

 

Many thanks, in advance.

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under soga at currys

 

you are entitled at first to a repair.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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so its a bit of away

 

i might know someone here we have a rep

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ok we have a currys rep that is quite good

 

try this:

 

you will not be able to PM

this gent

please follow the info below:

 

From:Paul - CurrysPCWorld

Hi Guys,

you can contact me at http://getsatisfaction.com/curryspcworld/

I will be able to chat to you further from there.

Kind Regards,

PaulThe KNOWHOW Team

 

or

Thanks for taking the time to post your issue on the forum.

I am sorry to read of the trouble that you have experienced

If you would like to email me at [email protected] with your agreement details and postal details and tel number,

I will look into this for you to see what I can do to resolve this.

 

 

Kind Regards,

Paul

The KNOWHOW Team.

................

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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give the call center a ring

 

if i remember right they send out a self inflating envelope and instructions on how to send it for repair, wont need to go into store at all unless you would like it picking up from there, if you do want a pickup from store any curries/pcworld should do

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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thanks for the updates guys

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

sorry it took a while little busy atm

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi all - thanks very much for your input. Apologies for taking so long to come back. So, I think I will try in the first instance to go into a local store. Presumably something along the lines of "I'm requesting a repair free of charge under the SOGA" should suffice?

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take your eceipt with you

 

pop in to the local store

 

and state that you have been advised to take it into your local

store as the purchase store is too far away.

 

just ate its stopped working

and could it please br looked at under SOGA.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

thanks for the update

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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  • 2 months later...

Hi,

Unfortunately, the problem has returned. After a recent holiday, what I assume are a few grains of sand have got into the camera onto the lens. One may argue this is my fault, but it seems that the construction of the model is very susceptible to allowing debris into the body. I have taken the camera back to a local store, however they don't want to know as the camera is now out of warranty (by 2 weeks) and have told me to contact Panasonic directly.

 

I'm not sure exactly sure of my rights here, but if I have any would very much appreciate some advice on how to proceed.

 

Many thanks.

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nothing to do with any warranty

 

under soga it is covered.

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites
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