faulty dell laptop

[kags70]

Hi, I'm new here, so please bear with me !

I bought a laptop in June, and it recently developed a faulty screen. so that makes it about 5 mths old.

I returned it to argos, and they agreed to send it away to be repaired. It was in good condition with no visible scratches, breaks etc.

They rang me to tell me that the screen had been accidentally damaged, so were not going to repair it.

I asked them to clarify the damage, but they couldnt over the phone.

So it has since been returned to the shop.

I went to the shop today to pick up, i checked it over, and asked them to show me the report,

the report stated" internal accidental damage to screen"

I don't think this is very comprehensive.

So I have refused to take it until, they can clarify this, and tell me how exactlyhow it was damaged.

I haven't droppped it, or banged it.

 

I dont know what to do now, I dont know if I have a leg to stand on.

I am rubbish at complaining, and just need to know if this is worth pursuing ? ta

ps, i have searched the argos forum, but couldnt find a case exactly like my one.

Edited October 13, 2012 by kags70

[kags70]

hi, i have now resolved this issue, and was issued with a new laptop