Jump to content


  • Tweets

  • Posts

    • Good Evening,    I am looking for advice on where to turn next, as I have been trying for a few weeks to get a refund from Amazon, who are not  actioning my request. I don't know where to turn now, I was thinking of going to my Credit Card issuer and trying the Section75 route, but i'm not sure if that is applicable in my case? Or if there is something else I should try first. Below is the issue;  August 7th - I purchased an item (Item#1) - Expensive £634 August 10th - Item arrives. Inside the box (of the 'right' item) was NOT the correct item. Immediately got on to Amazon Chat and spoke to a CustomerService rep, who I explained to that inside the box was not what was expected, I explained what WAS in the box, and he said he was sorry, he will order a replacement. And to send back the incorrect item. I closed up the box, taped it back up, and immediately went to the post office to send it back. I have the tracking number which shows the date and time I sent it, and when it was received by them. August 12th - Tracking says Item#1 received by Amazon at SDC. August 13th - replacement item (Item#2) arrives. _ Now, ridiculous as it may be, I did realise in this time that the item I purchased would not be suitable for what I wanted, as I didn't have the means to power it. So I decided I would return this item. August 15th - I went through normal Amazon return process to return this item. And returned it that same day. August 19th - Item#2 return received by Amazon SDC. August 19th - Also on the 19th, I receive an email from 'Account Specialist' (no name) regarding Item#1, advising they had received a 'different item' ,  and that I had 'repeated problems with returns on my account'. And to reply to that e-mail to 'appeal'. I was literally thinking, WHAT THE ACTUAL F. - I've never returned anything before, an RMA for a mouse is all I can remember EVER returning, and I don't think that was even with Amazon. That was about 6 years ago. So I reply to the e-mail, asking WHAT 'repeated problem returns' they are on about? And the fact the item IS incorrect, as that is why it was returned...  Sept 3rd - I receive this response from said 'Specialist' email.   I go on the chat to ask what this means, they don't know and tell me they're 'awaiting the return of the item (Item#1) - please reply to the 'Specialists' email (which I had.) All the e-mails are messed up and all over the place, as Amazon use a different e-mail EVERY time they send one. So i've found it hard to track them. But anyway, forward a little bit further, I receive another e-mail from the 'Specialist' Sept 16th - Email from 'Specialist' EH??? So what does this mean? Nothing apparently, as I then go back on chat with Customer Service and they just say 'Sorry can't do anything we can't action a refund and no idea what is going on'. Then... Sept 16th - I get email from Customer Service (not 'Specialist') So I reply, with the tracking and order number. Well, it goes nowhere because you can't reply to customer service emails!! So I basically send THAT email AND my response to the 'Specialist' email. No response thus far. I go on Chat Again, they do the same spiel and don't look at anything, don't want to know anything, just say 'Can't do anything, have a nice day.' Now, some may be wondering - Why don't you just ring them!? - Well, I can't use phones easily. I am hard of hearing and REALLY struggle to understand people generally, let alone on the phone. Now factor in ringing Amazon. The line is terrible, with someone speaking hard to understand English the other end of the phone. Good luck to me! Anyhow, on one of the emails a little later on, someone said 'Please ring us to sort this issue as we are unable to action the refund through chat, as we need to do security checks which we can only do through the phone.' Fast forward Sept 30th - I go on the Amazon site get Amazon to call me, after perservering with trying to understand the woman the other end, essentially saying 'Can't do a refund reply to email' - then hangs up on me. I get them to ring back again. A different Customer Service rep this time, exactly the same answer please go on hold I will get my supervisor - 6 minutes later, hangs up. Now, unexpectedly, that second guy actually e-mailed with a follow up about 30 minutes later! Not that useful mind. But still.   Now... I thought, right so, what? The original person put it down as 'defective' and i've said over and over it was an incorrect item?? So because of THAT I am not getting a refund?? So I ring up again, explain what has just happened, woman on phone just says 'oh i'm sorry but let me check for you, oh i can't action anything my end.' I then go on twitter - simply saying So what is up with no help from customer service then Amazon? to their amazonhelp twitter. I actually got a reply, and a PM from them - they gave me a form to fill in. From that I got exactly the same Customer Service reply as before. Even after explaining basically ALL of this. They just ignore all of it. And copy and paste a standard reply. I don't know what to do. I'm completely lost and don't know how to get through to what surmounts to *as many insults as I can here* of Amazon customer service people. Anyone know where I can go from this? What can I do? Try Section75? Or chargeback? Or some other solution? It was done on Mastercard, It was through Amazon, not marketplace or a third party seller. Or am I missing something.  
    • Just to give an update on this case, I have never received any further information from Minster Baywatch. I never responded to them either.
    • him rejecting the offer bears no relevance    
    • dx100's suggestion at #128 is better than mine - it's more immediate and more no-nonsense than my suggestion.  And yes, the dealer's stringing you out for more time.   The only thing I would try to work into dx100's wording is something to clarify that the dealer had rejected your offer before you are now withdrawing it with immediate effect.  I don't think it's absolutely necessary but just ties up the loose ends.
    • as  PM advice is not allowed for the record...   other than names the PM msg of emails quite is ok to go to this thread and it's total BS on his behalf,   he knows full well the legislation and has taken you for a fool from day one. nothing he is saying will ever sway a judge. he has been trading for years i bet...   send that email.
  • Our picks

    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like
    • Ahmed Alwaheeb's firms sold cars riddled with faults – and which sometimes had government recall notices. https://www.consumeractiongroup.co.uk/topic/427369-ahmed-alwaheebs-firms-sold-cars-riddled-with-faults-%E2%80%93-and-which-sometimes-had-government-recall-notices/&do=findComment&comment=5071860
      • 3 replies
    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 8 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies

'Allied International' trying to get in touch with me


Please note that this topic has not had any new posts for the last 2912 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hey there,

 

Just had a call from a relative from a previous home address telling me Allied International have a 'urgent personal message' for me.

 

So I google'd who there were before calling and thank god I did because it led me to a long thread with years of history on these forums.

 

First of all as of a few years I no longer live in the UK, I now reside in France everything written below has happened since I'm in France.

 

I'm 99% sure its to do with an overdraft I have with Natwest, after a few conversations months ago where Natwest had setup a repayment plan with me then just before the first repayment date they wanted me to contact them again. Turns out they had no record of any repayment plan had been setup and there were no notes on my account. The conversation with Natwest was left at them getting back to me with a 'report' into what happened with the missing repayment plan.

 

So here I am months later, went to check my balance online 2 days ago with Natwest and now it won't let me in giving me errors and today I'm told Allied International have an 'urgent personal message' for me.

 

It seems like the first thing to do now is ring Natwest and ask what's going on right? It could be too late since Allied are now trying to contact me. They don't have my current address, telephone number or anything.

 

So that's my wall of text, just asking for advice.

Link to post
Share on other sites

When was the last time you paid anything against this debt or acknowledged it in writing?

 

I ask because you mention "A few years"....how many?

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

Didn't pay Natwest a penny as there was no repayment plan setup in their error and not once written to them regarding the overdraft.

 

About 2 years since I went over the overdraft limit.

Link to post
Share on other sites

So when did you last put any money into this account or take anything out?

 

When was the last time you have done anything to acknowledge this debt in writing?

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

The other thing of course is to tell whoever they are contacting to let them know that you no longer live at the address and they are to stop contacting them.

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

Not going to phone NW are you?

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

and what exactly can AIC do to you in france .........

 

 

bugger all,

 

they cant even do anything legally to you IN THIS COUNTRY.

 

the O/D is probably all charges anyway!!

 

have a nice life abroad

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

It was all charges, my conversations with Natwest were all decent, they even repaid a few charges since they didn't make sense to keep doing it when I explained my situation.

Link to post
Share on other sites

ignore them

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...