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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Good evening everyone, could I get some opinions on the situation Im in with PDE. I borrowed 800 in the summer and been juggling other PDL's ever since. It come to the point where I was well behind on most and Im slowly sorting them out. PDE badgered the life out of me but its good to hang up on them. Keep ringing and Ill keep hanging up. Simple. Anyway I hadnt made any payments for awhile, maybe the odd charge of £25 or 2 x £25 and my account was escalating out of control. This last week I had 750 took from my bank which was a big hit, and I wasn't really impressed but thought my balance must now be next to nothing. I emailed them and they say I still owe 1100 after the 750 they have took in 1 week ? Now I dont really fancy paying this to be honest as over the months I must of payed maybe 1500 in total back ? My bank account they take money from is now frozen as my banks security thought the constant debits were fraudulent. I'm transferring my wages elsewhere from now on so PDE can get ****ed if they think there getting anymore off me. Whats their next move from here ? As Iv no intention of paying anymore because they had my eyes out enough.:violin:

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All you owe is amount borrowed plus 1 month interest plus initial defaul fee minus any payment already made, so if you paid off 1500 already on a 800 loan you have more than cleared your debt.

 

So don't give them another penny.

 

Send them a letter by recorded delivery placing the account in dispute as you consider the debt to be paid in full.

 

Also report their antics to the Oft and Trading standards.

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I have had a similiar problem with PDE - I took out a loan for £660 about 5 months ago, unfortunately i haven't been able to clear this but instead have been forced to pay £160 per month to just 'roll over' the loan - if you do the maths - this means over the last 5 months i've paid them £800, i finally called them as this was getting ridiculous and according to their emails i still owed £860!!! They agreed to let me pay £250 this month and £250 next month to clear the loan ... this means in total I will have paid them £1300 for a £660 loan!!! Not only that, but after the agreement, they debited the £250 as agreed and then the next day, debited another £50 - cheeky buggers. If i'm honest, I'd rather not pay them the other £200 since they've caused me more in charges from stealing £50 out of my account and left me short for the rest of the month but if i don't pay the final £200 where do i stand? I told them in rollover fees i've more than paid what i'd owed but as you know they have an answer for everything and were adamant that this didn't count as money paid off the loan, i was literally just paying the interest .... any advice would be greatly appreciated :-)

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Dear Sir/Madam

 

Ref: xxxxxxxxxxx

 

On (date) you wrote to me demanding the sum of (£TBC). On (date) I responded to you advising that the sum demanded by you had been paid in full on (date) yet you have again written to me demanding payment.

 

Despite my previous requests, you have provided me with no evidence of the alleged debt.

 

In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods, furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to psychological harassment.

 

We would ask that no further contact be made concerning the above accounts unless you can provide evidence as to our liability for the debt in question.

 

We await your written confirmation that this matter is now closed. Otherwise we will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

We look forward to your reply.

 

Yours faithfully

 

 

Something along the above should do, adapt as you see fit.

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Thanks for template Nao. As I haven't really been in contact with PDE, and have not argued the toss about anything. I don't think I can say "despite previous request etc" in a letter. Can I still send them a letter ? Will they take any notice of my letter saying, Iv paid enough and placing account in dispute ? I have had some brief emails lately from them after I told them there not getting another penny, they say I owe 530 still. Do I need to respond online or just send a letter recorded delivery ? Will this take it any closer to being resolved ? Sorry for million questions, just unsure what to write. Thanks

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update on this. After Iv told payday express they wont be getting another penny from me because the 530 is charges that are complete bull**** to be honest. Anyway a letter lands this morning from Ruthbridge (collection agency) stating they now have the debt from payday express, so they will be collecting the debt from now on. Problem is I wont be paying anything. Where do I stand now ? Can I tell them there getting zero zilch nada?

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