Bank rejects PPI claim, details sent to FOS

[Ginger Overlord]

Hi,

 

I'm new on here, hope you can help

 

Some weeks ago I posted my PPI reclaim documents to my bank (NatWest) and a few days later I received a text message from RBS saying,

 

"Thank you for letting us know about your concerns regarding your PPI policy. We will acknowledge receiept in writing within the next 5 working days."

 

This was about 5 weeks ago, since then I've heard nothing. Not received any written acknowledgement, email or any other texts. Is this normal?

What should I do now? It seems from the text I received that they have got my documents but since then nothing has been actioned. Should I give them more time or should I chase this up? (who do I speak to?)

 

Hope one of you guys could help me with this.

 

Thanks for your time.

 

Ginger.

[ims21]

Hi

 

Having acknowledged receipt of your claim they have 8 weeks to investigate and give you a final decision.

 

I'd wait the 8 weeks they are allowed and if nothing has happened then you put the screws on.

[Ginger Overlord]

Hi,

 

Many thanks for your reply.

 

OK, yes, I'll wait the eight weeks for an answer back from them but do you think that as I haven't received any written confirmation from them that's it's a sign that they are not willing to take my complaint any further?

 

Thanks again,

 

Ginger.

[ims21]

Not necessarily.

 

Hang on to the text you received as that is an acknowledgement of your claim.

[Ginger Overlord]

Hi,

 

It has now been 6 weeks since I received a text from RBS (7 weeks since I actually sent my documentation) to say they have received my claim for PPI. The text said that I would hear again from them within 5 working days with written acknowledgement of the receipt. I have not had any confirmation from the bank since I received that text.

 

 

• Why did I receive a text from RBS when it is actually Natwest that I am claiming back PPI from?
  

 

• Should I contact the bank to advise that I have not received written confirmation from them?
  

 

• As they have 8 weeks to reply, should I just sit-it-out until the 8 weeks are up?
  

Any help with this is greatly appreciated.

Regards,

Chris.

[renegadeimp]

RBS owns natwest.

 

If they have 8 weeks to reply, then wait for those 8 weeks to be up. Then consider further action.

[Conniff]

Natwest is part of the RBS group.

 

Yes you should contact them again, do it by text and email demanding a response withing 2 business days.

[Ginger Overlord]

Hi,

 

It's been about 8 weeks since I completed my PPI forms and sent these away (recorded delivery). A few days later I did receive a text to say that my forms had been received and that I would get a written receipt of acknowledgement (I never got any written receipt).

 

As I have not heard anything from the bank with regards my PPI reclaim enquiry what course of action do I take now? It seems very strange that hey would send me a text to say they had the form but then take no action over it.

 

As always, any help is greatly appreciated.

 

Regards,

 

Chris.

[ims21]

Send them a reminder letter saying they are over the time limit allowed and that you now expect a full response within 14 days or else you will lodge the complaint with fos.

 

Who is the lender?

[Ginger Overlord]

Hi ims21

 

Thanks for your reply.

 

Just a bit of an update: Today I receive a written acknowledgement of my claim for my PPI but get this, the date on the letter is August 9th!

 

Sheesh!

 

I may still send them a letter outlining the fact that their time is just about up!

 

Cheers again,

 

Chris.

[007coot]

is this RBS by any chance??

[Ginger Overlord]

Hi 007coot,

 

Sorry, yes, yes it is RBS:-) (how did you know? are they renowned for this type of slow, lacklustre service?)

 

Regards,

 

Chris.

[007coot]

Hi Chris, they were like this with my SAR request until I reported them to ICO now they have miraculously found all my data including agreements, They have also sent me the same text but they still have a few weeks left. I'd definately follow the advice of sending a reminder letter and if you do report them to FOS send them another letter telling them you have. This is what i did with ICO and they acted upon it before ICO even had chance to contact them. I've found that with these companies if they realise you don't make idle threats they are more likely to take you a little more seriously. Good luck with your claim

Lisa

[Ginger Overlord]

Hi Lisa,

 

Thanks for your reply.

 

I have amended my letter of complaint to include information on the letter of the acknowledgement that I only received yesterday (that is dated 09/08/2012).

As they have a week until their allotted 8 week resolution period is up, I might wait until the end of this week until I send my complaint letter to them and to FOS.

I'll keep you posted...

 

Thanks for your help again

 

Chris.

[Ginger Overlord]

Hi,

 

Update.

 

Having only received their written acknowledgement on Saturday of the documents I sent to them 7weeks ago(!) I today received the banks decision.

 

No. They have decided not to uphold my concerns about the way PPI was sold to me.

They sent me a whole load of photocopied documents from the time I took out the policy (what I signed and ticked for at the time) along with a dossier containing - my concerns, their investigation, the mortgage offer, specific complaint points, their decision and what I can do next.

 

 

Essentially, what they are saying is that I made an informed decision to proceed with the insurance on the remortgage and I knew what I was signing for.

 

Ah well, looks like 'I'm bang to rights' eh? Don't think it would be worth taking to the FOS as it looks like the evidence is heavily stacked against me.

 

Anyways, good luck to everyone else, thanks for all your help with my case.

 

Regards,

 

Chris.

[ims21]

What were the reasons you gave for the mis-sale?

[Ginger Overlord]

Hi ims21,

 

I was strongly advised to go for the protection and I really thought that it was something that came with the remortgage. It was sold to me like it was a condition of the loan.

In reality, I know it's my word against theirs and that's why it seems pointless to fight for something that I have no chance of getting.

 

Cheers,

 

Chris.

[ims21]

Well if it were me I wouldn't give up at the first hurdle.

 

You have nothing to lose by passing it to fos and maybe give them some more reasons why you felt your were mis-sold.

 

In the PPI stickies there is a thread called "some notes for claimants"....have a read and see if any other mis-selling reasons apply to you.

[Ginger Overlord]

Hi,

 

My claim for PPI was recently rejected by the bank and so I have since sent all of the documentation to the FOS for them to investigate. How long would it usually take for the FOS to investigate my claim? are we talking another eight weeks? (or longer)

 

Have banks now changed their tactics with regards PPI claims? I have heard rumour that the banks are making it more difficult for customers to re-claim PPI or take their cases further (FOS).

 

When I received my rejection letter from the bank, it also came with a whole load of documentation (photocopied documents from when I originally took out the loan displaying where and what I had signed for). Also in there was a very detailed description of why they think I am in the wrong and why the bank is right not to pay back PPI.

 

I found all this information a bit overwhelming and (in my mind) It gave me the impression that I was getting a 'slap on the wrist' for even considering asking for my PPI back.

Even though I am still under the impression that I am in the wrong (thanks to the banks response) a friend encouraged me to pass the details onto the FOS.

 

Thanks for listening.

 

Regards,

 

Chris.

[Bandit127]

The bank will use whatever words they can find to put you off. They know they are in the wrong, but their business is to put people like you off to save themselves money.

 

Sadly, it looks like they are winning as you look like you are giving up.

 

If PPI has been misssold then it is indeed your money they are talking about.

 

How would you feel if someone at the cashpoint whipped in front of you and pulled your cash out of the slot? Would you be listening to "weasel words" then?

 

No. And neither should you be listening to "weasel words" now. It is your money. Go and get it back.

[ims21]

The bank will use whatever words they can find to put you off. They know they are in the wrong, but their business is to put people like you off to save themselves money.

 

Sadly, it looks like they are winning as you look like you are giving up.

 

If PPI has been misssold then it is indeed your money they are talking about.

 

How would you feel if someone at the cashpoint whipped in front of you and pulled your cash out of the slot? Would you be listening to "weasel words" then?

 

No. And neither should you be listening to "weasel words" now. It is your money. Go and get it back.

 

Yes agreed.

 

Which bank?

 

What were your reasons for the mis-sale?

 

Have you challenged the bank yourself?

 

Fos may take an age so could be worth you keeping at the bank yourself.

[dx100uk]

4 threads merged on same claim

 

please keep to one thread

 

dx