Robinson Way / old Empire Stores debt

[jenni_g]

Hello all,

I am after a bit of advice.

 

I have been having an on off discussion with Robinson Way from approx. Feb 2012.

 

They started by telephoning me about an old catalogue debt from 2002.

It was from my previous address, which I did reside in at the time.

 

I kept telling the RW staff that I could not remember ever having an Empire Stores catalogue.

 

They kept telling me that I owe £213.30.

This went on for a few weeks, pretty much a telephone call every day.

 

Eventually I realised that the name they were using was my current surname, and that from 1995-2010 I was using my married name.

 

Result I thought,

 

so I waited for the next phone call, and told them this.

 

They were very insistant that I tell them what name I was known as then,

I refused,

and kept requesting that they sent me whatever info they had in writing,

as I was not prepared to discuss any further as I did not believe it was my debt.

 

Long story short, and many letters later.

 

I eventually found a template letter requesting that they stop harassing me, and proved the debt.

 

Again I received a telephone call and the lady insisted that I should take the matter up with the police,

as obviously someone had ordered goods in my name at this old address in 2002.

 

Obviously I laughed out loud at this suggestion, as she could not tell me what was ordered or when, and as I explained to her, the police wouldnt take me seriously!

 

I re sent my letter requesting proof, and refusing to communicate in any way other than writing.

 

I received a letter stating that this would be passed to a doorstop collector on 4.7.12.

 

Then 19.7.12 they wrote to note my dispute/query.

 

Then 8.8.12 I received a letter stating that an account was opened, in my current name, with Empire Stores on 30.8.2002 at my previous address,

and that looking at electoral registers, I was living there at that time.

 

They hoped this resolved my query, and that I will contact them to make payment arrangements.

 

I wrote back (8.8.12), insisting that I wanted to see signed proof of this debt,

and that even if they could provide this, that I believed the debt was statute barred.

 

28.9.12 I have received a letter saying the following:

"please note we have not yet received a response from the original seller.

This is to let you know that we are continuing to seek an update,

we will let you know the response as soon as we hear,

your account remains on temporary delay.

 

Thank you for your patience.

 

Ok so if you made it this far, can anyone tell me what to do now?

 

Do I report them?

If so, where?

Im losing the will to live!

 

Thanks in advance!

[dx100uk]

they are trying to spoof you on anSB'ed debt.

 

your issue here is you keep using the phone.

 

STOP IT

 

never EVER converse on the phone about your debts - END OFF.

 

NO DCA has ANY LEGAL powers

 

as final nail in their coffin

 

get your CRA file.

 

see below

 

dx

[jenni_g]

CRA File? Is that my credit rating? There is no mention of it on there? So Should I just ignore? Or would you recommend reportingthem? Sorry so many questions!

[dx100uk]

you said

 

I wrote back (8.8.12), insisting that I wanted to see signed proof of this debt,

and that even if they could provide this, that I believed the debt was statute barred.

 

SB = statute barred

 

as for CRa file

 

sri it seems sigs are not working

 

try this:

 

Credit Reference Agencies:Experian Equifax CallCredit noddle

 

 

Sort Your Debts Now - Follow this excellent guide-

here

 

 

How To Start Your Own Thread:

http://www.consumeractiongroup.co.uk...on-Group-forum

1. Single Premium PPI Q&A Read Here

 

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. Ins & Outs of PPI & interest : click_here

5. Feel Bullied by Creditors or Debt Collectors? Read Here

6. Staying Calm About Debt Read Here

7. Thinking of a Full & Final Settlement? Read Here

my views are my own...seek legal advice if ness

NEVER EVER - act on a private message asking you to visit another website, make contact 'off list' or by telephone

- alert the siteteam IMMEDIATELY by hitting the black warning triangle on any message - Particularly if this results in a request to pay a fee to help you.

rather than hittting to be my friend - hit the star

DX

Siteteam

[dx100uk]

CRA File? Is that my credit rating? There is no mention of it on there? So Should I just ignore? Or would you recommend reportingthem? Sorry so many questions!

 

yes report them

 

OFT & the ICO

 

send the SB letter from the library top left green tab for sure

 

dx

[barns66]

Hi,

just a thought if this debt was not SB would it not be Shop Direct that Robinson Way was chasing he debt on behalf of,

 

i think Empire Stores went Bankrupt or closed down about 5/6 years ago and Shop Direct bought the customer base afterwards.

 

It's almost certain they can not produce a signed agreement.

 

barns66

Edited October 5, 2012 by barns66
amending

[dx100uk]

yep correct!

 

dx

[jenni_g]

I have now given then 12 days to respond and provide me with the proof, or tell me this matter is now closed.

 

I have stated that if they fail to do this I will pass all documents to trading standards.

 

I do not want to make empty threats, so do I just write a letter?

 

I saw the forms in the library, but that looked very confusing!

 

These people have lied and harassed me for at least a year!

 

Thanks

[dx100uk]

send the sb letter

 

dx

[jenni_g]

I sent a SB letter 9 weeks ago, to which they keep replying that they are looking into it and will get back to me and thanking me for my patience!

[dx100uk]

ignore them then

 

its for them to prove its not sb'd

not for you prove it IS

 

dx

[jenni_g]

great thanks, I will await their response.

[rev.ian]

I think the robbing ****** way are scraping the barrel at the moment. There was a time when we had new posts every day on here about them. Don’t you feel sorry for them?