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Costs recovered from BSkyB


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Just a quick thread to pass on a successful claim I have made against BSkyB, which may be of use to others in a similar position as I was.

 

I finished my contract with BSkyB as the prices kept increasing without any explanation. Having ceased my contract I received a final payment charge, which I didn't agree with and so wrote to them saying such. Despite a number of letters, I send letters to keep a record of the paper trail, I often found I did not even receive a single reply. Then without warning I received a demand from Wescot Credit Services regarding the debt.

 

I wrote to Wescot explaining that the debt was in dispute and give them their due they cancelled their involvement. I again wrote to BskyB who once again failed to reply but forwarded the debt to Pastdue Credit Solutions. PCS were a pain the the backside repeatedly writing demanding payment with warnings of debt collectors, Court hearings and bad credit ratings. They even asked for a copy of all the letters I had sent BSkyB.

 

To settle this dispute I submitted a Small Claims Court claim against BskyB in which I claimed the disputed amount (just over £30), costs for unnecessary letters I was having to write both to BSkyB and the debt collectors, and the cost of the claim. I was more than willing to sit in the Court and explain my disputed charge and the reason for my costs. Just prior to the deadline date I received a telephone call from BSkyB that they would accept liability and pay the amount paid as well as cancel all debt. A cheque soon followed for just over £130. I claimed the amount they said that I owed as I was quite happy to use that part of the claim to settle the charge although this was unnecessary as they wrote the debt off.

 

So if you think your action is fair and justified submit your own costs to the S.C. Court and invite the other party to dispute your claim.

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Hi,

 

Can you post up the particulars of claim you used?

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Hi IdainFife,

 

When you say particulars of the claim do you mean where I submitted my claim or the process I used, as in how I decided on what I was claiming?

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POC's are what you wrote on your claim form for bringing the action

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  • 2 weeks later...

Sorry for the delay in my reply. Basically I claimed the outstanding charge that was being put to me and for unnecessary letters. So I explained that BSB believed I owed say £30, I explained what I had done to rectify this, how BSB failed to respond, how I had to deal with 2 collectors. So to settle the amount I submitted a claim for £30 on the basis that I would pay this to settle the debt even thought it was wrong and as such I was claiming the charge back. I also claimed £12 per letter that was unjustified but only written due to BSB's failures

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