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Hi All.


I recently bought a 55 plate Renault Grand Scenic 1.9DCi from a small dealer in Portsmouth. We have had the car for 8 weeks and so far we have had to charge the AC as it wasnt giving any cold air at all, taken the car back to the dealer to have an emissions fault fixed and now the car has lost all power and seems to have a failed turbo. We have spoken to the dealer and they have said that they will only pay for the first £300 of repair as per their warranty conditions.


Now, as I see it we are covered under the SOGA as the car to us is only 8 weeks old and a failed turbo is a serious issue. We have spoken to our local mechanic and the quote is £950 using genuine parts.


We are going to email the dealer to try to resolve the issue but should the dealer stick with only paying the first £300, should I get the car repaired myself and take him through small claims?


Thanks for your advise!!


EDIT: Just had a thought, the car was purchased using my Tescos credit card. How does this affect the issue and getting it resolved?



Edited by StrikedOut
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You're well within your rights to reject the vehicle as unsuitable for purpose IF you can prove the fault isn't your own doing.


I had a Turbo Diesel car once and 12 weeks down the line, the oil seals on the turbo went, causing it to ingest it's own Engine Oil as "Fuel". The end result was, I was stranded at the roadside with a car screaming at well past the "Red Line" until it ran out of oil and seized.


I really don't know why people bother buying Renault Diesels as all the horror stories from people out there are just too much for me to even think about putting my family in one...


The end result of my issue was, that the dealer said the fault was of my own doing as I "Didn't understand how to drive a Turbo engined car".


If you rev them too much from cold or turn them off straight after a long run, this can gravely reduce the life of the Turbo.


If your service hisory indicated it's been kept up to date, I'd have no issue asking the dealer to take the car back or repair it at no extra cost.


However, if it was due a service when you bought it and it wasn't done, then the "Blame" (None implied) could be laid on you.

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