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    • Hi   I have recently received a copy of my CCA for an old HSBC CC debt. This was apparently bought by Marlin in 2014 and I had previously (before it was sold to Marlin!) asked for a copy of CCA so it was in dispute. All had gone quiet until February this year. This is all complicated by the fact that in 2008 I was advised by Payplan to offer token payments to everyone.  I paid these by standing order and had actually forgotten about them. These continued until 2018  - I know! So it's not SB and wont be for a while Hindsight is a wonderful thing.    Cabot (claiming to be acting for Marlin - same company!) have appeared again with several letters so far and have recently involved their legal arm (Mortimer Clarke solicitors). After sending them a CCA last Friday,  as they were once again threatening legal action, today I was sent a copy of a CCA, the print was dated February 20 interestingly.  The time they decided to contact me again.   I am prepared to go to court over this if necessary. I can only pay what I can afford. As I owe a lot to other companies, some of who may have given up - I've only had a pre court letter earlier this year from MBNA who I asked for a copy of the CCA and heard nothing since, I really don't know where I stand with repaying any debts. I don't know what I owe or to who anymore. I have limited funds at the end of each month despite working full time. I had a small payout for PPI which I was considering putting towards the debts but was advised not to! Now as a lot of them have gone quiet again (for now) I don't want to get in touch with them.   With the CCA which all looks as it should. They  (Mortimer Clarke) have enclosed an income and expenditure form which they have asked me to complete in 14 days. The total amount is £3 k. What should I do now? I wonder why this has only just appeared after all this time. I can't give them £3k as I don't have it. If I did have it, then that wouldn't be fair to the other people I owe money to.   I am tempted to just ignore it and wait for them to take me to court  
    • Please post up the letter in scanned pdf format
    • does it mention the pre action protocol and include a separate response pack?  and is titled letter of claim   that doesnt sound like a PAPLOC to me just a threat-o-gram.   they cant add extra charges, they must give you (under PAP) the option of pay now or warn yo in 30 days they will raise a claim through northants bulk court. and they must include a reply pack for you to fill out.   is this a B2B transaction too..
    • @dx100uk thank you very much. It will be a huge help.
    • like i said .. firstly once again although i would   drop those ..   you need to start the letter with an honest apology, dont waffle about what you've been like elsewhere in the world..not important.   is perfect>>>I feel extremely shameful of my very poor judgment in this matter. I take full responsibility of my action and accept that I was in wrong.   twist around your explanation to benefit your situation and more reflect the truth.   i came to the UK in september 2019 to study for xxxxx. Until the time of the incident my parents has been supporting me from abroad but in january this support stoppedas they hit hard times and my part time job was not enough to support me   i was very naive about you UK regulations    give am an hour i'll do it for you        
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I have been with vodafone for years. In the last couple of months I have been going over on my data usage (i.e. all gone in the first week!). I am doing nothing different, haven't changed phone etc (Iphone). So they charge me an extra £5.00 for 250mb.

 

Today I had a text saying they are changing pricing from 1 november and my line rental will be increasing.. Can they do this in the middle of my contract (exp Jan 2014). Who can i speak with to find out where my data is going. I already pay £46.00 per month.

 

Also, I can no longer get onto the internet site to find out my balance. Can you help with that too please.

 

Thanks

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Use this method to get Lee on board

 

When you have done it and got your reference, post the number on this thread

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafo ne.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.


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Thanks for this - have sent an email

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You should get an automated email reply, post the reference number on this thread and lee can match you details with you thread quicker :)


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I have been with vodafone for years. In the last couple of months I have been going over on my data usage (i.e. all gone in the first week!). I am doing nothing different, haven't changed phone etc (Iphone). So they charge me an extra £5.00 for 250mb.

 

Today I had a text saying they are changing pricing from 1 november and my line rental will be increasing.. Can they do this in the middle of my contract (exp Jan 2014). Who can i speak with to find out where my data is going. I already pay £46.00 per month.

 

Also, I can no longer get onto the internet site to find out my balance. Can you help with that too please.

 

Thanks

 

Hi tiaposy,

 

Thanks for making me aware of your concerns.

 

In regard to our data charges you can find further information on our website here.

 

Following receipt of the text message concerning our price changes further details can be found here.

 

Thanks for this - have sent an email

 

To enable me to take a look at your account to review both your data charges and My Account access could you let me know your email reference number from our automated reply?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thanks Lee

I am waiting for a reply - so I will let you know when I get the number

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Hi Lee. The number is 10176924

 

Thanks

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Hi tiaposy,

 

Thanks for coming back to me.

 

I'll get in touch with you during the times you've provided in your most recent email to discuss matters further.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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