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Banned from asda, worth complaning about?


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I scanned all my shopping on a self-service till (whole £5 worth), got distracted and somehow took it without paying. Offered to pay as soon as I got approached by a security guard but they took the shopping and gave me a ban instead. No police was involved.

 

Had anybody tried complaining about a ban to their customer service / head office? I'm considering it but I'm not sure whether it is worth the time.

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Certainly worth a complaint, but near impossible to force the issue if they don't rescind the ban - they are perfectly entitled to ban whoever they wish and do not be surprised if they take the word of their security guard who in an effort to justify his position may well claim that he observed you to be acting in a manner likely to suggest that you were behaving dishonestly, which will be your word against his.

 

For the best chance of a successful appeal, you will need to express your outrage, simple mistake, regular customer, sped £XXX a week at that store, why would you steal £5 worth when you always pay for so much more etc etc.

 

Would you feel comfortable returning after such mistreatment even if the ban was rescinded?

 

Beware also of potential letters from Civil Recovery (Drydens I believe) claiming that you owe them an extraordinary amount of money to pay for the cost of dealing with your wrongdoing....

 

Keep in touch with the forum and let us know what you do, and of any follow up to this incident.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Thanks for the advice. Due to my day job I'm a frequent visitor at my local county court, so any demand like that goes straight to the bin unless it is written on an N1.

 

Nearest competitor is about 5 more miles away from me, so given that non-aggravated trespass is a civil matter in England, I will probably end up coming there anyway after I give them a month or two to forget my face.

 

It all seemed pretty heavy handed to me until I learned from this site that they are running a shakedown racket. If anybody has had experience with their head office then please share, preferably together with the template response that they send to all such enquires :)

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Giv asda a couple of weeks and the security guard probably wont be there, and even if he is, he would have forgotten you.

 

The guards in asda are 90% contracted from outside, and rarely last more than a couple of weeks at teh same store. Couple this with tens of thousands of people walking in through the door, plus they dont have any facial recognition software, and you can easily go back a while later with no recourse.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Did they give you any Civil Recovery warning or take your photo for their 'rogues gallery'(although they could probably lift one from CCTV if they wished?

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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As others have said - be careful if you try to go back in. A lot of asda security are all 'in house' (employed directly by the store, not some security company), so will be there, day in, day out.

 

By being told you are banned, and you return, you are a tresspasser. The store have the right to remove you, using force if needed. Any resistance by you, could consititute an assult on the guard.

 

Why would you want all the people in the store to see you being removed from it ? - take your money elsewhere ! - hit them where it hurts, in the pocket.

 

By all means write a letter to head office, and they will review the cctv, and make a decision without the store being involved usually.

 

going back in and hoping they wont notice will only end badly. (and ruin any chances you have of having the ban removed)

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Actually asda only have a few guards who are directly employed. Most are contracted out. As are tesco's and even morrisons.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Depends on the type of Tesco - Express are all contracted out, but whilst there are some TSS guards in the bigger stores, many still retain their own security staff.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

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So how did the issues happen ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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