Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

can anyone please help?!!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4211 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

hi my names stacey, i don't really know what im doing on this but I have been searching on the internet to see if i could find anyone in the same situation as me for advice and ive seen this site a few times so ive decided topost on here to see if anyone could please give me some advice about bayv.. i first got in contact with bayv in july 2010 i purchased a 2 and 3 piece leather couch followed by a dryer in 2011.. everything was fine until i got a washing machine with them in august this year.. on thursday 27th september i revived a statement through the post with how much i had paid to them the last 12 months and how much my currant balance was.. my currant balance was nearly 4 grand so obviously i was shocked at the amount as i believed i would of had the couch paid off this coming july and a washer and dryer cant come up to that much money so i rang them! This is when i started to hear the word refinance. I have never heard of refinance before and have never agreed to one.. this is when i then found out they had refinanced my dryer in 2011 i did not agree to this.. i then asked the woman on the phone about me having to sign an agreement to refinance to which she replyed to saying i signed an agreement with the delivery man, i am fuming at this as i asked the delivery men what it was that i was signing and they said to to say u have recived ur goods! I am really upset as i really don't have a clue what im doing about all this and i am not a very confident talker on the phone.. they have also said that i have to pay them what im paying now £190 every 8 weeks till 2015.. this means i am paying for my couch for another 3 years and i do not understand why.. i really don't know what to do and would be really grateful if anybody could give me any advice! Thank u stacey

Link to post
Share on other sites

Hi welcome to CAG.

 

I cannot understand why the drier would be refinanced.

What was the total ''cash'' price of the items you have

purchased?

Also what is the interest rate charged.?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

hi sorry i had to look through all the papers.. COUCH total cash price £1600 - interest £1070.. DRYER total cash price £340 then underneath this it says 'total cash price of all goods (incl. VAT) £1600' - 'rates of interest which apply to the credit agreement 24.50% (per annum) Fixed' it also says 'the total amount you have to pay under the agreement will be £2750'.. WASHINGMACHINE total cash price £480 then underneath it says 'total cash price of all goods (incl. Vat) £1842 - 'rates of interest which apply to the credit agreement 24.50% (per annum) Fixed' it then says 'the total amount you have to pay. This means borrowed plus interest and other costs £3196' is this any use? am i really sorry i am not good at this stuff at all.. thanks

Link to post
Share on other sites

Dear staceyO_89

 

Can I ask that you do one of the following please;

 

1. Contact Elaine Mockler Customer Services Director on

 

email [email protected]

 

or Via telephone

 

01656754522

 

Alternativley

 

2. You can contact trading Standard for the registered office

 

Bridgend Trading standards aims to ensure that fair-trading is carried out in Bridgend County Borough so that consumers can purchase goods and services with confidence in the knowledge that they are safe, correctly priced and accurately described

 

Bridgend Trading Standards Service offers a comprehensive consumer advice service that has been awarded the Community Legal Services (CLS) Quality Mark.

The service is provided free to any person who is resident in the county borough or person who has purchased goods or services from a business in the county borough and will give advice on a wide range of issues relating to the purchase of goods or services.

 

The service is available: Monday to Thursday 8.30am to 5pm.

Friday 8.30am to 4.30pm.

 

The service can be contacted by telephone (01656) 643278, in person at the council offices, in writing or by e-mail: [email protected] ov.uk

Initially, anyone contacting the service will be advised of their rights and the trader's responsibility to attempt to resolve the problem.

If this initial attempt fails, the adviser will intervene to try and mediate/conciliate between the parties.

 

Should this fail to achieve a successful result and it is thought appropriate, advice and assistance will be given to seek redress in the county court.

The service also provides a supply of leaflets to assist consumers with their problems and explain their civil rights.

 

Kind Regards

 

BAYV

Link to post
Share on other sites

Dear staceyO_89

 

Can I ask that you do one of the following please;

 

1. Contact Elaine Mockler Customer Services Director on

 

email [email protected]

 

or Via telephone

 

01656754522

 

Alternativley

 

2. You can contact trading Standard for the registered office

 

Bridgend Trading standards aims to ensure that fair-trading is carried out in Bridgend County Borough so that consumers can purchase goods and services with confidence in the knowledge that they are safe, correctly priced and accurately described

 

Bridgend Trading Standards Service offers a comprehensive consumer advice service that has been awarded the Community Legal Services (CLS) Quality Mark.

The service is provided free to any person who is resident in the county borough or person who has purchased goods or services from a business in the county borough and will give advice on a wide range of issues relating to the purchase of goods or services.

 

The service is available: Monday to Thursday 8.30am to 5pm.

Friday 8.30am to 4.30pm.

 

The service can be contacted by telephone (01656) 643278, in person at the council offices, in writing or by e-mail: [email protected] ov.uk

Initially, anyone contacting the service will be advised of their rights and the trader's responsibility to attempt to resolve the problem.

If this initial attempt fails, the adviser will intervene to try and mediate/conciliate between the parties.

 

Should this fail to achieve a successful result and it is thought appropriate, advice and assistance will be given to seek redress in the county court.

The service also provides a supply of leaflets to assist consumers with their problems and explain their civil rights.

 

Kind Regards

 

BAYV

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...