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    • Received the claimants Directions Questionnaire today.  Haven't had anything else through. N180_Redacted.pdf
    • Hi team, I should of really walked away when they said the vehicle had no v5 and I would have to complete v62. They only disclosed v62 form after all documents for finance was signed. However, I needed a vehicle as I was the only driver in my household and my sister was extremly ill and I had to take her to hospital appointments. I purchased a vehicle from big motoring world on the 31/06/24. After driving away the vehicle the very same day I could hear a very distinctive water sloshing noise come from the interior. I then decided to take the vehicle back to branch 15 mins after driving away. The manager came for a ride and said he could hear something but this issue was ‘minor’ and it was my psychologial thinking that made the issue even worse. Manager was very rude. I then took the vehicle home knowing full well it would give me nothing but grief. A day after the rear left tyre started losing air. I know they could say this was probably due to the driver however I believe the issue was present before purchasing vehicle. I called up Audi and my finance company and explained situation. Audi could accomodate me for the 13th for a diagnostic. Finance company told me to take to an independant garage and not BMW. Motonovo been helpful in this situation.  I took vehicle to Audi for a diagnostic. Unfortunantly, they done an Audicam and the technician somewhat resolved the issue without guidance from myself. No charge was applicable as this was a health check. However, I wanted the diagnostic. The car still has water inside. Audi are saying this is a common fault. However, I have no confidence in the vehicle. I have emailed bigassist with all my findings and commanded them to collect the vehicle. Audi shall also be sending me an email next week of the issues they discovered. This was issue pre exisitng. It is still below 30 days, can I still reject? Do i need to send a letter? I have been very direct to BMW that I no longer want the vehicle. please can we assist    
    • lies is all they have @dx to support their adoration of 'little feet'  like trump, farage and bad penny wannabe 'little feet' caligulas and neros, empty of anything worthwhile.
    • I bought my house 2 years ago. The previous owner had died. I continue to recieve parking fines and communication from DVLA in the name of the dead person, despite contacting DVLA via post to inform them I am the new owner of the property. I have sent them proof of purchase and ownership but the communications continue to arrive. Aside from using "return to sender", does anyone have any idea how to stop this and get DVLA to update their records? Not sure if relevant but the Tax class on the vehicle is disabled meaning that the price of vehicle tax is £0 per year. I assume someone is using this to get free vehicle tax which is up to them, but I'm bored of fighting with parking charge companies and getting threatening letters, as whoever is doing this is also not very good at paying for parking.
    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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unfair deposit deduction - and I mean REALLY unfair!

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Hi, I hope someone can help me here as my head is bursting with all the anger!


I moved out of my flat on 28th July, and the tenancy lasted for a year.

After having emailed the landlord and agent on many occasions after the tenancy regarding the deposit, on September 5th I finally received an email about the deposit and that the landlord wants to deduct £3550 from our deposit which was £3960.


To be honest I was rather shocked that he would propose such a deduction.

First off, when we moved into the flat, there was an inventory done and the inventory left out a LOT of problems which we didn't realise until later (such as the waste disposal utility in the sink which did not work, and we had only tried using it several months after moving in which was why we did not find out til late).

When we moved in, there were countless problems such as bathroom, toilet, no peephole in front door, kitchen fan not working, and the most angering problem was that the landlord had left a bunch of his belongings (or previous tenant's belongings) in our flat for two months. (We did not officially move in until 1 month after our tenancy started as we were in another country). When we moved in, his belongings were still there and he did not come to remove them until one month after the tenancy. We also gave him some of his kitchen utensils which we felt was not necessary and so they were given back to the landlord, yet the check out report reported them MISSING. The windows did not close properly (the landlord said that the company who made the window frames do not make them anymore), and the radiators did not work (although he did provide us with separate radiators).


We suffered many more problems such as leaks and toilet problems and have contacted the agency and landlord on numerous occasions to get things fixed but no action was taken. The agent said a contractor to come over to MAKE NOTES, and told us they will come back once they have spoken to the landlord and obviously the landlord didn't want to pay for fixing these things therefore left it until the end so that he could deduct it from the deposit.


I agreed to pay the damages for the carpet and wallpaper and asked for a breakdown of the cost to all the damages, but I feel that to pay for EVERYTHING for the landlord in order for the flat to be relettable show the landlord taking advantage of us students. The flat was not in a pretty state when we moved in, it was dirty and old.


I have tried phoning, texting, leaving voicemails and emailing the landlord but have had no reply whatsoever. I offered to pay £800 through DPS but he rejected my offer.


What should I do now? I am an international student and have no idea what to do now. Should I get a solicitor?

Thank you to anyone who made the effort to read all of this and if you could help I would be truly grateful! thanks!

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Have you gone through the ADR service and have they ruled or the LL rejected it?

Did you put in a claim to the deposit protection scheme?

They must refund any of the deposit not in dispute withi 14 days of tenancy ending.

If LL wont play ball, then only option is to claim through court ( MCOL ) and judge will decide whats reasonable.

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