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    • Hitler showing off  Won't here a thing Dx
    • Yes it was all car parks if you look at the PDF you can see where I went in. IMG_0230.pdf
    • little hitler. can't do anything. no entry sign was probably in a carpark did you get his name. reg. badge.  number? dx
    • Hello today I mistakenly went through a no entry sign on Silverlink Retail Park by Pizza Hut/Five Guys, there was no near miss and no other vehicles were affected. Unlucky for me I was spoken to by an off duty police officer who showed me his ID, he said he was going to report me for it and was a bit shirty! I said to him it’s private land and I didn’t realise. He didn’t take my name and he didnt ask for it, he was with his wife and young child at the time. IMG_0228.pdfHe took photos of my car and tried to take a picture of me, I covered my face. I took a picture of the sign as you enter the estate and it clearly says the roads within the retail park are not part of the public highway. Anyone think anything will come of it?   IMG_0228.pdf
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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unfair deposit deduction - and I mean REALLY unfair!


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Hi, I hope someone can help me here as my head is bursting with all the anger!

 

I moved out of my flat on 28th July, and the tenancy lasted for a year.

After having emailed the landlord and agent on many occasions after the tenancy regarding the deposit, on September 5th I finally received an email about the deposit and that the landlord wants to deduct £3550 from our deposit which was £3960.

 

To be honest I was rather shocked that he would propose such a deduction.

First off, when we moved into the flat, there was an inventory done and the inventory left out a LOT of problems which we didn't realise until later (such as the waste disposal utility in the sink which did not work, and we had only tried using it several months after moving in which was why we did not find out til late).

When we moved in, there were countless problems such as bathroom, toilet, no peephole in front door, kitchen fan not working, and the most angering problem was that the landlord had left a bunch of his belongings (or previous tenant's belongings) in our flat for two months. (We did not officially move in until 1 month after our tenancy started as we were in another country). When we moved in, his belongings were still there and he did not come to remove them until one month after the tenancy. We also gave him some of his kitchen utensils which we felt was not necessary and so they were given back to the landlord, yet the check out report reported them MISSING. The windows did not close properly (the landlord said that the company who made the window frames do not make them anymore), and the radiators did not work (although he did provide us with separate radiators).

 

We suffered many more problems such as leaks and toilet problems and have contacted the agency and landlord on numerous occasions to get things fixed but no action was taken. The agent said a contractor to come over to MAKE NOTES, and told us they will come back once they have spoken to the landlord and obviously the landlord didn't want to pay for fixing these things therefore left it until the end so that he could deduct it from the deposit.

 

I agreed to pay the damages for the carpet and wallpaper and asked for a breakdown of the cost to all the damages, but I feel that to pay for EVERYTHING for the landlord in order for the flat to be relettable show the landlord taking advantage of us students. The flat was not in a pretty state when we moved in, it was dirty and old.

 

I have tried phoning, texting, leaving voicemails and emailing the landlord but have had no reply whatsoever. I offered to pay £800 through DPS but he rejected my offer.

 

What should I do now? I am an international student and have no idea what to do now. Should I get a solicitor?

Thank you to anyone who made the effort to read all of this and if you could help I would be truly grateful! thanks!

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Have you gone through the ADR service and have they ruled or the LL rejected it?

Did you put in a claim to the deposit protection scheme?

They must refund any of the deposit not in dispute withi 14 days of tenancy ending.

If LL wont play ball, then only option is to claim through court ( MCOL ) and judge will decide whats reasonable.

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