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    • The date the bailiff came into my house was 12th Oct 2020 at 13:11pm
    • Thanks for replying, i informed the seller in December 20, they initially sent me the email below.   ""With reference to your valued order and our recent inspection of your images. We have now investigated your concerns and can confirm that there are no manufacturing defects present and your carpet is reacting normally. The change of appearance of your carpet is due to the way in which the pile has settled unevenly with use and can show in some areas more than others. This is caused by the heavy traffic concentrated onto a small area coupled with the twisting of feet as you turn. All carpets have places where it is walked on more than others. This is a normal characteristic of any carpet and pile reversal and pile compression is not considered a manufacturing defect and is a natural occurrence in any carpet with some showing the effect more than others In way of a more detailed explanation it is the sides of the tufts of your carpet that appear a lighter, more silvery shade than when the tufts are viewed end-on. As the pile settles, lighter and darker patches develop depending on the angle of the pile. It is quite common for pile to settle in different directions to the normal pile lay as foot traffic bends the pile different ways and this will dull the appearance and will distort very slightly the appearance as you must appreciate. The angle of the pile has no effect on the durability of the carpet and we are confident it will continue to give you many years of satisfactory service. This effect can be rejuvenated to a degree by regular use of a vacuum cleaner with a rotating brush mechanism on the head In conclusion, we would confirm there are no manufacturing defects present with your carpet and we hope our explanation will further clarify your understanding of the carpet’s characteristics.""     i objected to their explanation and they have agreed to send one of their surveyors when restrictions are lifted, my stance if they say there is no fault then surely the carpet does not posses reasonable durability based on the purchase price.   Thanks
    • Marsdens did not even acknowledge any of the letters. I think they ignore them so people get bored. I am just thankful that it was not me who owed the money. I do not know what I would have done. Do they usually collect debts from at least 8 years ago? I am just getting the date from my son he has the cctv record. I really wanted to know if they were allowed to go into an address that had nothing to do with the debt. Mostly because I am afraid anyone can just walk into my home. My daughter moved into the property 6 years ago . The man Richard whos name was on the paperwork moved out of that property approx 8 ytars ago. He never lived at my address.
    • Ok thanks. Understand, i thought it added to the time, so if held up in court you added that to your time. Assuming its discontinued
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Hi HB

 

I know I have a few threads but they are relating to different problems we are encountering since my husbands dismissal.

 

Am I doing something wrong that I'm not aware of because I do aologise if I am.

 

Regards

Joanne

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Hi Joanne.

 

No you're not necessarily doing anything wrong, I just wondered if there were other threads that would help the guys to advise you without them having to go looking for other information.

 

If nothing would help, that's fine, don't worry. :) I just asked because the advisers here are busy and anything that saves them time and gives them relevant information could help you and your OH.

 

HB

Illegitimi non carborundum

 

 

 

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HI Sirbob,

 

In my opinion and based on experience there is nothing to be gained from submitting a complaint against your husbands former manager.

 

Management often take the approach of never admitting or apologising for anything as that may make them liable for a claim.

 

A complaint will almost certainly get their backs up and what would you hope to achieve?

 

I realise it may seem a hassle to contact HMRC to get a refund of overpaid tax, though in my personal experience if you call the HMRC helpline they are quite knowledgeable and efficient at sorting these things out.

 

Really is not worth the hassle.

 

DJ

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what dj said. If you are going to do anything, go straight to ET if you have grounds for discrimination on failure to make reasonable adjustments for a disability - if it was, I cannot remember now.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Hi

 

My husband has had his appeal meeting and we should get a dicision on the 15th November.

 

As regards the holiday pay it has been just over 5 weeks since he was dismissed and he still hasn't been paid for his accrued holidays. We were told this week it has been passed to a manager as no-one has been able to figure out where the missing holiday hours have gone. They are blaming his previous team leader who was dismissed for gross misconduct as he also didn't document return to work meetings promising help for my husband and my husband advising him of his problems and that he was still under investigation all of which senior management say they knew nothing about.

 

Anyway they say they know he was off for 15 months, they know he took no holidays but they can't find where the almost 370 hours of holidays have gone. This equals just over £2000 for us and would treally help for our 3 daughters and xmas.

 

Do ET cover a dispute over holiday pay or would it just be for people who have been dismissed? How long should I leave it with a manager. It only been with her since 31st October.

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Yes, the tribunal also covers holiday pay (but get the claim in three months less one day from his termination date or the end of the holiday year, whichever applies). If he's still employed, it's only statutory holiday leave which can be recovered. As he's lost his job, if he's claiming unfair dismissal then he could try to recover contractual leave entitlement as well.

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Yes, you can. But clearly, he won't be entitled to the holiday pay if he is reinstated, so I would just hold off and submit both claims together on one ET1.

 

Incidentally, as he's already been dismissed, you could start the unfair dismissal claim now and withdraw if he is reinstated...

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to be honest he doesn't want to go back. We have private insurance and 2 days after his appeal meeting the insurance wrote to us stating they would pay out for 1 year.

 

So would it be best to advise them we no longer want to continue with appeal or do we just wait for a decision?

 

On the off chance that he does win, would he then have to give notice of leaving or does he just decline the offer of his job back and wait for the holiday pay.

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  • 2 weeks later...

Hi

 

So my husband had his appeal meeting today and he lost which we expected.

 

We have contacted ACAS who has given us 2 options. 1. Employment Tribunal or 2. Pre claim conciliation.

 

Can someone advise which one may be best as we have no idea.

 

Thanks

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Start an ET so you do not miss the time limit while the company are stalling.

 

You can withdraw it later if you settle.

 

Don't mess about with it - get the forms in!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Is this what you're looking for HB?

 

http://www.justice.gov.uk/forms/hmcts/employment

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Welcome to the Consumer Forums

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[sIGPIC][/sIGPIC]

 

Welcome to the Consumer Forums

Free advice and support to to solve your consumer problems.

You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

 

Which guide to the Sale Of Goods Act

 

New advice guide explains credit card rights

 

Help the CAG!!

Make a donation

 

ARE YOU A VICTIM OF COWBOY BUILDERS?

 

Has your RBS account been transferred to Santander?

 

Forum rules. Please read these before posting

 

PLEASE CHECK OUT THE CAG LIBRARY!! IT HAS LOADS OF USEFUL STUFF IN THERE. CLICK HERE

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Crossed posts, FL. :) We don't often see you here, do we?

 

HB

 

Just taking a wander :-)

I didnt see your post on the second page :oops: My bad (Whatever that means :-))

[sIGPIC][/sIGPIC]

 

Welcome to the Consumer Forums

Free advice and support to to solve your consumer problems.

You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

 

Which guide to the Sale Of Goods Act

 

New advice guide explains credit card rights

 

Help the CAG!!

Make a donation

 

ARE YOU A VICTIM OF COWBOY BUILDERS?

 

Has your RBS account been transferred to Santander?

 

Forum rules. Please read these before posting

 

PLEASE CHECK OUT THE CAG LIBRARY!! IT HAS LOADS OF USEFUL STUFF IN THERE. CLICK HERE

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