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    • No I paid for it in full.   So, in short.    The laptop was bought new 2 months ago to take my Biomed year end exam, on 26th July.   It was also bought to have word for my dissertation.     The month to repair is the issue - I need a working laptop now for revision and exam in 12 days.    I did not think for one moment that it would expire at 2 months old - a terrible situation for a new one. I've been there this morning - they have taken the non working one to send off for 'repair'.  I've informed them that if it doesn't work or goes wrong again I want a full refund.  My only option today given the exam date was to buy another, I do not have the time to sit and wait sadly for a repair taking a month.  That was the issue - I did ask if they would honour £299 as paid before - they wouldn't.    I have paid £359 less 10%  - £323.10 that is all the Manager would do. Absolutely in future - will shop elsewhere.      
    • Briefly: Bought kitchen (£20000) July 2023 Promised 1 week fitting - took 5 Only drinking water was from outside tap, couldn't cook All sorts of problems deliveries, wrong parts, quality of doors, drawers not working, worktops de-laminating, none yet resolved Crux of the matter Wickes want to replace all the marble worktops - sounds reasonable That means no kitchen again for how long? They want us to accept a type of marble we didn't want in the first place and still don't want now, and they are not saying that they will make good any damage that may be done in the process We don't want this work done, we want them to leave the kitchen as it is and give us some compensation My wife and I are both in our 70's, I am disabled and we are both on heart medication, we don't want the stress and disruption again The ombudsman says we must allow Wickes to try again Advice please, is there any point in going to the small claims court?  Thanks  
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • apologies if I'm being dense, doesn't that open me up to the risk of a backdoor ccj? They still have my parents address for me. (I *may* come back to the UK someday!)
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hoping someone can help

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someone told me that somebody might help me im so streesed out and i feel just awful ,

i care for someone , a friend he is 37 years old i have known for many years ,

after he lost his partner 8 years ago he had various mental health issues and an obsession that everyone around him might die

would result in endless panic attacks etc ,


on august the 7th his cousin died and he only has a few people in his life his cousin being one of them .now the way he goes about it is ,pretending that it has not happened

i know that is not the way to deal with things but i respect that we are all different so i go along with it and dont mention it ,if someone mentions any death we all know (those around him) that we

have to stay with him ,my main concern being hes too unpredictable,


well he had a medical and i phoned up the atos healthcare center the day before and was told to leave my phone number and the person i was ringing about and they

would ring back when it was less busy ,

i totally forgot about it and they did not ring back ,well on the day of the mdical i rang my friend up and said that i couldnt take him as my tyre has blown (which was obviously a lie i didnt want to mention the death he was dealing with)

my reasons for ringing the medical health center was to explain that taking him to the medical was too risky and if i could re-arrange another appointment in the next 4 weeks and that would give me time to get him an appointment with the DR and get medication to

keep him calm etc


now he never reads mail but he opened the department of works and pensions letter and filled out some form saying "why did you not attend" and he put the blown tyre etc

and his brother mailed it off ,


well he had a letter back saying that his reason for attending was not good enough and have stopped all his benefits and even his housing benefit and council tax benefits

i dont know what to do , i dont want to mention what the real reason for taking him to the medical was because i know he will sink into depression etc


so its all my fault that this has happened to him , i cant sleep i feel so guilty

all i got going round my head is why didnt the medical center people ring me back or have someone actually answer the phone when you ring


He's had an appeal form sent to him and i told him i would take care of it and i dont know what to put

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You put the truth, there are no other answers, anything else would be false and wouldn't help.

They won't just take your word for it mind you, they will want expert medical evidence as well, so you need to contact his GP.

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i havent told the medical people ,they think that he didnt show up for the medical because i had a blown tyre , but the truth was i had no intention of taking him because of he is still grieving and is unpredictable ,

do i put it on that appeal form ?

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Hello there.


I think it might be worth trying to speak to your local CAB or Welfare Rights who often work with the CAB, for help with this.


I think you may have made things more complicated by not telling the truth in the first place. I also don't know if the DWP/Atos are going to deal with a third party, but hopefully the guys may know a bit more than I do.


My best, HB

Illegitimi non carborundum




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i havent told the medical people ,they think that he didnt show up for the medical because i had a blown tyre , but the truth was i had no intention of taking him because of he is still grieving and is unpredictable ,

do i put it on that appeal form ?


Of course. They have said a blown tyre isn't enough of an excuse. The genuine reason may make all the difference.

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Yes blown tyres are not a good enough excuse for not making a medical, there are plenty of other means of transport. It's never right to lie. Actually, taking him when he is unpredictable may well have been a good thing for him, far better that than to medicate him so he appears calm when that is not how he is. I don't think you are doing him any favours at all. Are you his DWP and LA representative? Neither should deal with you if you are not. If you are, then I would contact the LA with details of his current income so they can reinstate the HB and CTB first off and then write to the DWP admitting your untruths and stating what the truth is and hopefully they will take that into consideration when they decide how to proceed.

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