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Concerns over new holiday rights' certificate


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Some travel agents will not be ready for a new scheme that clarifies holidaymakers' rights if a tour operator collapses, organisers say.

 

Travellers booking flights and holidays will be given new certificates from Monday.

 

The Atol certificate scheme will make it clear which elements of a holiday are protected, and make refunds easier.

 

The Civil Aviation Authority (CAA) says the protection still stands even if certificates are not ready.

 

But the consumer organisation Which? is advising consumers not to book holidays with agents or websites that cannot provide certificates.

 

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