cashgenie took more money than i owe

[jelly1001]

I was paying off a loan of 250 with cash genie and had 70 left to pay I missed this last payment and was passed to debt collectors I agreed with them to pay off the 70 today and when I checked my bank they have taken 311 when I called them they said it was because I had applied for further credit elsewhere and this was in breach of their terms and conditions so they have to charge the added charges. I've now paid well over 400 for an original 250 loan. What can I do? I tried my bank because I hadn't given cash genie or the debt collectors my new account number but because I've had a previous affiliation with cash genie they can't do anything. But I used a different bank account with a different bank so I don't understand it.

[renegadeimp]

OK. you Must get complaining right now and contact trading standards and the police.

 

This could get them shut down.

 

Meanwhile, get in touch with your bank, in writing, and demand a chargeback. Do not take no for an answer.

 

I've asked an admin to come and advise on what CG has said about them stealing money from you.

[Nao]

The bank has to return your account to the state it was before the payment if you tell them that the payment was not authorized by you.

If you had previous dealings with CG is not relevant for this.

The law is clear on this matter.

[renegadeimp]

We can sort out the money problem easily, although it will take some time.

 

The main thing is that we get teh OFT and FOS to investigate Cash genie immediately. Especially with their response.

 

It proves that they will indeed say anything at all over the phone simply to get money from a debtor.

[jelly1001]

OK. you Must get complaining right now and contact trading standards and the police.

 

This could get them shut down.

 

Meanwhile, get in touch with your bank, in writing, and demand a chargeback. Do not take no for an answer.

 

I've asked an admin to come and advise on what CG has said about them stealing money from you.

Now I remember how they got my bank details. I had a company called paydayiseveryday call me saying I'd been approved for a loan, I needed money to pay everyone off including this 70 to cash genie and gave them my bank details. I'm an idiot.

[Nao]

Even if you gave them your account details they are not allowed to make any transaction you didn't authorize.

 

Just asking, you gave them the bank account details and not the card details so they would have used direct debit to get rhe money?

[jelly1001]

I gave both card and account details

[jelly1001]

Bank says money hasn't left my account properly yet and to ring back when it appears on my statement. Usually it's up to the company to give it back. Cash genie and everydayispayday have both taken money. I've never had a loan with everydayispayday it looks like they've taken money told cash genie there's money in the account and cash genie took 200 I'm furious and neither the bank or cash genie are helping. I don't really want to call the police cause I look so stupid

[renegadeimp]

Its not up to the company. Thats just a bad excuse the banks use to absolve themselves of blame. Can i ask how it was debited? Was it a visa card?

[jelly1001]

Its not up to the company. Thats just a bad excuse the banks use to absolve themselves of blame. Can i ask how it was debited? Was it a visa card?

It was visa debit card.

[renegadeimp]

Ok. then get in touch with your banks visa department and get chargebacks started.

 

Can i ask which bank are you with?

[jelly1001]

Santander, they told me to call back when it appears on my statement

[renegadeimp]

Ahh goold old satander. We've had plenty of run ins with them. They have the attitude that the law doesnt apply to them, and they can do what they like.

 

Do not take their crap. Call up, and speak to a manager in the visa department and get a chargeback started. They can do this immediately and not make you wait 3 days until its cleared.

[jelly1001]

Santander will not do anything because I have dealings with the company, this is the 3rd time I've rung them. They point blank refuse to do anything for 15 days and then if the company refuse to give the money back they can try to purse it. I can't ring them anymore, so I've put a complaint in email vi my accounts secure messageing

[renegadeimp]

They will if you are forceful and start quoting the law and regulation. You may even have to issue legal proceedings against them to get them into gear. As i said before, they think the law doesnt apply to them. It's a reason they have a horrible customer service reputation.

[jelly1001]

I don't know what to say. What lega proceedings do i need to issue?

[renegadeimp]

You need to issue formal complaints and from now on, only communicate with the bank in writing, so you have a full paper trail as evidence.

 

Satander seem to be doing this a hell of a lot lately, and have a complete disregard for the FSA and for UK regulations. Perhaps it might be worthwhile informing the FSA of your situation, after you have issued a complaint to the bank and received a reply of course.

[jelly1001]

Ok thank you I have sent my complaint and they have said they will get back to me within 48 hours. I assume that will be working hours so I'll probably get some sort of reply "we are looking into it" on Tuesday.

[renegadeimp]

If you headed it formal complaint, or complaint, then they have 8 weeks max to issue you with a final response. The one that they consider a final response is the one you need for taking it to the FOS and FSA.

[Nao]

also demand a refund from CG, they won't do it, but just so you can show the refusal to the bank should they attempt ro send you round in circles.

[MARTIN3030]

Going back to the so called breach of the terms and conditions-have you looked at these?

Would be interesting to see exactly what they are referring to.

[MARTIN3030]

They said you applied for further credit elsewhere...did you actually get this ?

If it was another PDL can you say which firm ?

[Nao]

they phoned him and offered him a loan under one of their other trading names.

 

https://www.cashgenieloans.co.uk/terms.php

they are using section 7.1 to justify it.

 

the problems i see with it:

they offered him a further loan, irresponsible lending, although considering the circumstances its unlikely they ever really meant it, which could potentially take it straight into criminal offence territory.

 

they phoned him to offer the loan, insufficient info was provided about the terms and conditions for the second loan application which should render the second agreement null and void.

 

while he did owe them money he did not agree to their fantasy charges, so debt could have been considered disputed.

 

phoning him and offering further credit for the purpose of obtaining his card details, deceptive debt collection practice.

 

due to him not having agreed to the transaction the bank bas no choice but to refund it, however due the way cg obtained and used the card details the bank will most likely try to get the money back from cg after the chargeback.

[MARTIN3030]

Ok I thought so.

 

7.1 You agree that if you apply for a loan and you already have an outstanding balance with Ariste Holding Ltd or any of its trading names such as Cash Genie, Payday is Everyday or Txt Me Cash, we may collect the outstanding balance from the account you provide in relation to your application before processing that application.

[MARTIN3030]

Ariste Holding Limited7005622 Categories:

 

Consumer credit Credit brokerage Debt collecting

 

Right To Canvass Off Trade Premises:No

 

 

Trading Name(s) (Current):

 

Big E Loans Cash Genie Cash Genie Uk Cash-Doctor In Time Finance Payday is everyday Payday-Central Payday-Centre Payday-Partner Txt Me Cash