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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Pace Forward - help please?

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Hi Guys,

I received a letter today which states the following:


Dear Mr (my name)


We are trying to contact (My Name) to discuss an important personal matter and have been provided with this address.


If you are the above please call us urgently on 01702 444766 in order to discuss this matter.


Should you believe the information we have is incorrect please contact us so that we update our records and stop any further correspondence on this matter being sent to your address.


If we do not hear otherwise within the next 10 days then we will assume we have the correct address?


We thank you in anticipation of your assistance and look forward to hearing from you as soon as possible.


I lived with my ex partner for 10 years before moving to where i am now in 2007 in a different county,

about 6 months after i moved in i received a phone call from some debt agency saying i owed them money for a computer i had purchased from kays catalogue,

i did get a computer but i never signed anything it was always in my ex partners name, i cannot honestly remember signing for anything?


Foolishly being gullible, they scared me into paying £10 a month, even though i'm on low benefits,


this went on for a few years when my benefits were cut and i rang the debt company and explained,

they said don't worry about it and i stopped paying, that was 2 years ago and i'm surmising this is what this letter is all about?


I'm just so worried where it says if we do not hear from you in the next 10 days they will assume that this is me.

I just lost my dad in august and could well do without more trauma - i'm really scared.:sad:


Any helpful advice you could give me i would really appreciate it. :-)


Kind regards steve

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no DCA esp pace forward have ANY legal powers


quite honestly i'd ignore them


it prob not your debt to pay anyhow


shame you got spoofed into paying gefore, who was that with?


you could check you CRA file [see below]


that will confirm if its your debt or otherwise.



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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many thanks for your quick reply - i'll take your advice and just ignore it and i'll post any follow up letters i may receive


My CRA report said the following.

There are no BAIs associated with this individual.

There are no CCJs associated with this individual

There are no CIFAS cases.


Nothing bad on my report at all?


Kind regards steve

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Hi when was the last payment or acknowldegment made on the debt.

Is there actually an entry on the CRA files for this debt? if not it may have been removed as 6 years have elapsed from the default date.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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