Yet another one! Toothache fairy/Marshall Hoares

[Haylezz123]

Hey all

 

Without wanting to go into a long and embarrassing tale of how I got to where I am, i have managed to fight my way back from the brink and get rid of nearly all of my 10+ payday loans (3 more are being cleared this week alone!)

 

But there is one not playing ball at all, and surprise surprise its Toothfairy.

 

After a LOT of digging I finally found the way to contact them via email here is the email I sent, their reply and my reply.

 

Any advice on where to go from here would be much appreciated, I am expecting them to come back and reject my offer so any tips would be great.... Do you think iv made an acceptable offer?

 

Dear Sirs

 

I am trying to track down the details of this account

 

I would like to discuss this account via email only, and with that in mind could you kindly provide me with a the following

 

1. Copy of original credit agreement

2. Breakdown of the account, including fees, charges and total amount now due.

3. Repayment plan options.

 

This was the reply......

 

Dear

 

Thank you for your message passed to us from Toothfairy Finance.

 

Principal £100.00

Interest todate £744

Charges todate £640

Repayments todate -£24

Total Outstanding £1460

Next Due Date 29.09.12

 

If you are unable to pay in a one off payment, but you are willing to pay £150 per month starting from this month, we are prepared to FREEZE all interest and charges.

 

Please confirm which offer is accepted by you, the dates that you will be making payment on and whether you wish for us to set this up to take payment automatically?

 

If you have any questions please don\'t hesitate to call us on 0843 381 1111.

 

Failure to make a payment will lead to ground recovery agents being dispatched to all addresses on file and if no agreement can be reached, proceedings will commence against you in your local county court.

 

Yours Faithfully

Door Collections

Marshall Hoares Bailiffs

 

After stalking this forum I sent this reply.......

 

Dear

 

Thank you for your email.

 

I understand the original loan was for £100, to be paid 28 days later. This would add on interest of £36 (as per your flat rate of £9 per week, as stated on the toothfairy)

 

I would make an offer of a full and final settlement of £176 (original loan amount, plus interest, a fair amount for charges, less £24 already paid) paid over 3 instalments.

 

1st payment of £58.67 would be 1st November 2012 (as I have already been paid all money has been allocated until next pay day).

 

Kindly confirm that this is acceptable?

 

So what do we think?

 

H

[Nao]

well, i would have only offered 12 pound for an initial default fee, plus the 1 month interest and the original loan minus any payment already made.

 

But can't really go back on what you offered.

Most likely they will ignore your offer or reject it, with any other creditor i would suggest to keep negotiating until an agreement is reached, but with these guys i would just start paying them what you offered even if they say no, then once its paid off you can then just point and laugh at their demands.

 

Also if you havent done so make sure they cant empty your bank account, cancel cpa at the bank, report card as lost / stolen and fire off a complaint to the OFT about the unfair charges and threats.

Edited September 27, 2012 by Nao

[Haylezz123]

Thanks Nao.

 

I have managed to negotiate with near enough all of my creditors except this one, im used to a bit of backwards and forwards. I even managed to negotiate minicredit (another notorious pdl) down from £1200 to £280 but toothfairy are really difficult. Its taken me over 10 emails just to get this reply out of them.

 

Has anyone had any success with toothfairy at all? I can't find any resolved outcomes on here

 

H

[tinkerbell_2k12]

Thanks Nao.

 

I have managed to negotiate with near enough all of my creditors except this one, im used to a bit of backwards and forwards. I even managed to negotiate minicredit (another notorious pdl) down from £1200 to £280 but toothfairy are really difficult. Its taken me over 10 emails just to get this reply out of them.

 

Has anyone had any success with toothfairy at all? I can't find any resolved outcomes on here

 

H

 

Well done on you for sorting the other ones out, toothfairy tend to just play ignorant but there being investigated at the min due to their unfair behaviour. As nao said just pay what you owe because theyll never agree to your offer and their unfair charges cant be jusifed anyways

[Haylezz123]

Update

 

Just had this reply...

 

Dear

 

Thank you for your message.

 

Your current outstanding debt is £1460

 

Please remember that your original loan was for 14- 28 days ONLY.

 

Your offer to pay £176 in installments to close your file has been rejected. However any payments made will be added to your file but WILL NOT be known as a payment plan nor will we freeze any interest.

If you are unable to pay in a one off payment, but you are willing to pay £100 per month starting from this month, we are prepared to FREEZE all interest and charges.

 

Please confirm the dates that you will be making payment on and whether you wish for us to set this up to take payment automatically?

 

If you have any questions please don\'t hesitate to call us on 0843 381 1111

 

Failure to make a payment will lead to ground recovery agents being dispatched to all addresses on file and if no agreement can be reached, proceedings will commence against you in your local county court.

 

Yours Faithfully

 

I can see this is going to be a long slog. I am going to do what Nao suggests and pay off what I think is owed in 3 installments.

 

Is it worth replying again? Does anyone know of any wording I can use?

 

Thanks

 

H

[Nao]

Tell them that you dispute any debt above the amount of £176 and should they want more they will have to take you to Court where you will defend by every legal mean deemed necessary.

Then just make a list of all payments already made and all planned future payments and when and how you will pay them.

 

No need for fancy legal terms and references, they know exactly well what they did wrong and keeping it at a 3rd grade reading level should help keeping it understandable for the likes of Toothfairy:razz:

[Haylezz123]

So from going from no contact speedcredit/toothfairy have really ramped it up this morning

 

Had this lovely email. Definitely going to have to pay hardball with them. I am more than willing to pay back what I borrowed, plus the interest for the 28 days and a fair charge but on a £100 loan £1460 is not acceptable.

 

I think everytime they send me something I am going to reply with my offer. Perhaps I can annoy them enough into accepting my offer.

 

 

BY LETTER AND EMAIL

 

Online payment ID:

Outstanding amount: 1460

 

Letter of Instruction & Notice Reminder

 

Reference: BAILIFF/INTR/

Client: Speed Credit - Speed Credit Loan

Client Ref:

 

Date: 28/09/2012

 

Dear

 

We are writing to give you formal notice that Speed Credit - Speed Credit Loan has legally assigned the rights of the above debt to Marshall Hoares Bailiffs. This means that Marshall Hoares Bailiffs Limited now legally own this debt.

 

YOU WILL HAVE OR WILL SHORTLY RECEIVE A HOME VISIT

 

We intend to pursue you fully for all outstanding sums (GBP 1460) including any fees we incur collecting this debt. Payment in full must be received no later than 17:00 to avoid further door collection fees being added to your file. DO NOT IGNORE OR THIS WILL COST YOU MORE

 

Debt GBP 844

Cash Transmission Free GBP 5

Missed Payment Fee 1 (day 29) GBP 10

Missed Payment Fee 2 (day 43) GBP 10

NDR Accept Case File GBP 200

Missed Payment Fee 3 (day 56) GBP 10

NDR Accept Case File GBP 200

Missed Payment Fee 1 (day 29) GBP 10

Missed Payment Fee 2 (day 43) GBP 10

Solicitors - Case Preparation GBP 150

Cash Transmission Fee GBP 5

Missed Payment Fee 5 (day 43) GBP 10

Missed Payment Fee 3 (day 57) GBP 10

Missed Payment Fee 4 (day 71) GBP 10

 

Repayments todate GBP 24

Total GBP 1460

 

TAKE NOTICE: You should accept this letter as formal notification that unless payment is received within 4 days then your account will be fast-tracked and considered for the following:

 

Consequences of inaction:

1. Court Judgement legal action will be automatically started in the County Court for recovery of the full amount outstanding. Any such proceedings will include additional claims for legal costs and interest which will increase the amount you will be required to pay.

2. Warrant of execution will be applied for to enable us to seize goods at your addresses and or an attachment of your earnings.

3. Register of Judgements any judgement will be entered in a public register, the Register of Judgements, Orders and Fines Credit Reference Agencies, who will supply them to credit grantors and others seeking information on you financial reputation. This will make it very difficult for you to get credit.

4. Credit reference Speed Credit have already advised the Credit Reference Agencies of your DEFAULT. This may seriously affect your ability to obtain credit in the future. Once the balance is paid in full, only then will the d efault be shown as “Default Satisfied”.

 

To AVOID A HOME VISIT or further action you should PAY IMMEDIATELY

 

1. online using a card by visiting:

 

http://www.marshallhoares.com

 

OR

 

2. at bank either over the counter at the bank or by electronic transfer to:

 

Barclays Bank

Account Number: 93462382

Sort Code: 20-50-94

Reference: Use your mobile number (447743418924) as a reference

 

This debt will not go away and should not be ignored

 

You can contact us on 08433811111 to discuss your outstandig debt.

 

Yours Faithfully

 

 

 

Anti - Fraud

Marshall Hoares Bailiffs

Telephone: 0843 381 1111

 

 

The content of this email should not be considered as an acceptance of any offer unless we previously review and expressly approve in writing your terms and conditions relating to the subject matter of this email .

 

The information in this email is private and confidential. If you are not the intended recipient(s) or have otherwise received this email in error, please delete the email and inform the sender as soon as possible. This email may not be disclosed, used or copied by anyone other than the intended recipient(s). Any opinions, statements or comments contained in this email are not necessarily those of Marshall Hoares Bailiffs Limited. If you wish clarification of any matter, please request confirmation in writing.

 

Marshall Hoares Bailiffs Limited.

Registered Company No.: 6871092

Consumer Credit License: 631168

[Nao]

they want 200 twice for moving the file to ndr?

 

if it ever actually went to court which is extremely unlikely that would make the judge laugh out loud.

[Haylezz123]

I am also confused as it says I have to pay by 17:00 today, but then further down the letter it says I have 4 days to pay??

 

I have replied to them again with my original email, lets see what happens.

 

I also have confirmation in email form that the original loan was for £100 and for a period of 14 - 28 days. Listing the debt as £844 is totally made up.

 

Fingers crossed.

 

H

[Nao]

random inconsistent demands is the toothfairy way, for me they knocked off 150 recently, mind you thats for a debt settled more than a year ago where they want over 3600 for hehe, not like they would get a penny.

[Haylezz123]

Thanks Nao

 

Im going to counter every threat with an offer to pay. Im also going to stick to my offer and pay 3 installments.

 

I fear a long road is ahead of me with this one......

 

H

[tinkerbell_2k12]

Thanks Nao

 

Im going to counter every threat with an offer to pay. Im also going to stick to my offer and pay 3 installments.

 

I fear a long road is ahead of me with this one......

 

H

 

 

I wouldnt worry about that email, they send me it twice a.week every week

[tinkerbell_2k12]

random inconsistent demands is the toothfairy way, for me they knocked off 150 recently, mind you thats for a debt settled more than a year ago where they want over 3600 for hehe, not like they would get a penny.

 

 

I wonder how long theyre gonna chase you for charges you dont owe Nao, they have to give up sometime or another haha

[Nao]

I'd guess TF has the same policy as Payday Express, even if you die you still owe the money according to them:razz:

[Haylezz123]

Its all go today guys.....

 

I have just had a standard reply back telling me they do not accept my offer of £152

 

Funny as I did not offer £152, I offered £176

 

Iv replied with some more detail, hopefully a human being will read this and actually get back to me

 

Dear Sirs

 

Further to your email of 28th September 2012 at 13:11 I would like to point out some errors.

 

I have not offered £152 in full and final settlement I have offered £176 the details of which are below.

 

While writing I would like you to kindly provide me with a copy of my original loan agreement.

 

Secondly according to your email of the same date at 10:34 you say that the outstanding debt (not including your charges is £844. I would like a detailed breakdown of how this figure has been calculated.

 

Lastly in that same email there appear to be two separate charges of £200 for ndr to accept the case file. How can ndr accept the file twice. Also on this point the breakdown of fee charges does not make sense how can charge fee charge 5 be day 43 yet fee charge 3 (two charges) be day 56 and 57?

 

For avoidance of doubt.....

 

I understand the original loan was for £100, to be paid 28 days later. This would add on interest of £36 (as per your flat rate of £9 per week, as stated on the toothfairy)

 

I would make an offer of a full and final settlement of £176 (original loan amount, plus interest, a fair amount for charges, less £24 already paid) paid over 3 instalments.

 

1st payment of £58.67 would be 1st November 2012 (as I have already been paid all money has been allocated until next pay day).

 

Kindly confirm that this is acceptable?

[tinkerbell_2k12]

Its all go today guys.....

 

I have just had a standard reply back telling me they do not accept my offer of £152

 

Funny as I did not offer £152, I offered £176

 

OIv replied with some more detail, hopefully a human being will read this and actually get back to me

 

Dear Sirs

 

Further to your email of 28th September 2012 at 13:11 I would like to point out some errors.

 

I have not offered £152 in full and final settlement I have offered £176 the details of which are below.

 

While writing I would like you to kindly provide me with a copy of my original loan agreement.

 

Secondly according to your email of the same date at 10:34 you say that the outstanding debt (not including your charges is £844. I would like a detailed breakdown of how this figure has been calculated.

 

Lastly in that same email there appear to be two separate charges of £200 for ndr to accept the case file. How can ndr accept the file twice. Also on this point the breakdown of fee charges does not make sense how can charge fee charge 5 be day 43 yet fee charge 3 (two charges) be day 56 and 57?

 

For avoidance of doubt.....

 

I understand the original loan was for £100, to be paid 28 days later. This would add on interest of £36 (as per your flat rate of £9 per week, as stated on the toothfairy)

 

I would make an offer of a full and final settlement of £176 (original loan amount, plus interest, a fair amount for charges, less £24 already paid) paid over 3 instalments.

 

1st payment of £58.67 would be 1st November 2012 (as I have already been paid all money has been allocated until next pay day).

 

Kindly confirm that this is acceptable?

 

Itll be like banging your head against a door with them, even if someone reads it ull get an standard rejected email, but regardless off what they say just pay what you can afford and only pay what you owe

[Haylezz123]

Guys you will not believe this!!!!!!!!!!

 

Dear

 

Thank you fro your message.

A letter pack will be sent to your address.

We are willing to accept your offer to pay £176 in 3 installments of £58.67 starting from the 01.11.12.

 

If you have any questions please call us on 0843 381 1111

 

Yours Faithfully

 

Door Collections

Marshall Hoares Bailiffs

 

AMAZING!!!!!!!!! Thank you so much for your help!

 

Oh and happy friday, hope you both have a great weekend

 

H x

[tinkerbell_2k12]

Blimin heck thats the first time ive ever seen marshall hoares agree to anything,

[renegadeimp]

Theres something that doesnt feel quite right about that. Just keep an eye on it.

[Haylezz123]

I've just had 2 emails, one from Marshall Hoares and one from NDR both confirming my payment plan.

 

Time to start spreading the news! It can be done

 

H

[Haylezz123]

I did wonder this renegadeimp, but now have 2 emails confirming its a settlement to close the account

 

Im going to pay up and move on. If anything further comes my way about this (court etc) i'll have this to back me up.

 

H

[renegadeimp]

Yea, but they never agree that readily to anything. If it does work out then its brilliant news, just stay cautious around them.

[Haylezz123]

All fingers crossed on this one.

 

I'll make my 3 payments as arranged and then get a confirmation letter from them at the end. Cover all bases.

 

H

[Bombaymix]

Ok. I have grave concerns over that email. It says they're accepting your offer of £176 in 3 installments.

 

I don't want to rain on your parade but... It does not state that this £176 clears your balance as a full and final settlement. There's nothing stopping them from accepting the £176 as a part payment towards that utterly stupid and extorted figure they claim you owe.

 

I'm trying to locate a recent thread where it was advised NOT to accept until it was confirmed that this is a full and final settlement offer. I know it's like "pulling teeth" playing email pingpong with them (see what I did there? Lol) but you need that confirmation.

 

Keep it polite with them, just email thanking them for their recent correspondence and request confirmation that your offer of £176 in installments will be considered a full and final settlement on the account and that they will not pursue you in the future for any of the additional (ridiculous amount) that they claim you owe! Also seek confirmation that they will not sell on nor assign any of that fictitious remaining amount to any other party.

 

Once you get that confirmation, I'll join you for a glass of virtual bubbly

 

Let us know how you get on

[Haylezz123]

This is the email I have had from NDR.....what do you think? Im going to reply as you say, won't hurt to get it confirmed again.

 

 

Ref ID: / PPA / Setup

 

Dear

 

I am writing to confirm your conversation with our agents / debt collection agencies regarding your Speed Credit Loan and your agreement to pay:

 

01.11.12 - £58.67

01.12.12 - £58.67

01.01.13 - £58.67

Total payment of £176 to be paid by 01.01.13 to close this loan

 

 

This agreement has been noted on your permanent file.

 

PLEASE NOTE:

 

If YOU fail to HONOUR this agreement, and pay as agreed, our systems will AUTOMATICALLY take the following actions:

 

1. FULL fees and charges will be added to your account.

 

2. Full interest will be added retrospectively.

 

3. An application will be made to the courts for a County Court Judgement to be registered against your name, an application will then be made for a Warrant of Execution to either seize goods and/or obtain an attach ment of earnings / benefits. Bailiffs may be instructed.

 

This should be taken seriously. It is ESSENTIAL you honour the agreement you made

 

Yours sincerely,

 

 

DEBT MANAGER - Greg Campbell (111)

NORTHERN DEBT RECOVERY