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jet 2 holidays no room at the inn

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Hello everyone i am traveling to rhodes with my wife and son on the 24th of october'

unfortunatly today i had a call from the travel company (jet 2 holidays ) saying that the hotel we booked is no longer available ' me and my wife was not happy to say the least ' they have offered us an alternate 5 star hotel in another resort which we are not happy with ,

has any one been in this situation before what should i do we 100% want out holiday

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Have Jet2 given you a reason why it's no longer available? Are they saying it's fully booked?

Have you tried contacting the hotel directly to see if they can confirm what Jet2 are telling you?

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phoned the hotel and they are closed from the 20th of october ?

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Sorry guys the company is called jetline travel

Having read a few things on the internet i'm not banking on sorting things out .

My wife has been on the phone a few times in the last 2 days, these people are so rude you wouldnt believe it .

We have done some browsing and have found 2 hotels near to the one we booked and told the rude operator ' she said if we dont except her offer of another hotel we would have to pay a cancelation fee ' my wife told her we havent cancelled anything you have. but there adament about the fee even if we want a refund

what should we do

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