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sassiersara

garage gave my car by mistake

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hi there

just got home from work to find a message from garage regarding my car which is in to have 4 new tyres fitted.

 

The garage owner gave my car to somone this morning thinking it was his courtesy car which is the same make as mine. it wont be back until 5pm tonight so tyres wont be fitted. and ill have no car for another day. having to borrow partners.

 

Im not happy as you can imagine but not sure on what my next course of action is,

 

My car is ony insured for myself and partner to drive also it has a very dangerous bald tyre hence why it was in to have new tyres fitted.

 

Any advice would be greatly appreciated

 

sara

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You almost certainly have a claim against the garage and so does the person who is driving the vehicle at the moment, even more so if there is an accident.

 

I will try and find some more information for you. It is incredibly worrying that the garage could make such an error !


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You would have thought that the garage would have contacted the other driver to exchange your car for the garage car whenever the error was noticed.

 

Now, it seems that the garage either work late tonight to fit the new tyres to your car, or give you the courtesy car for tomorrow free of charge while they fit the tyres

to your car.

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hi there just a quick update.

my partner went down to the garage and had a big moan about it, the owner at first was just aplologetic etc but in the end agreed to cutting the bill for the 4 tyres in half and also on my last mot i had an advisory which he has agreed to fixing free.

 

He also give us a few extras de icer and some road maps so to be honest we were happy with that.

 

Every thing has been logged with the garage just incase the guy who was driving my car was speeding.

 

thanks everyone who replied.

 

i will be using the garage again because mistakes do happen and we are only human.

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Good. I am pleased you are happy with the outcome.

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As long as everything is resolved to your satisfaction that is good news :)


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It always pays to get good will gestures and apologies in goods and services, you get far more than any cash reward would give. Well done.

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