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Refund from Adventure Balloons?


daisy_bumbleroot
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Hi - Ill try and keep this short!

 

My aunt is over from New Zealand for a few weeks (vitising lots of friends and family) and on her bucket list has been a balloon flight over York.

on 12th September she bought a voucher from Adventure Balloons to the tune of £516 for 4 of us to go up. We went saturday and as there wasnt enough wind, we couldnt fly.

 

So, she is going back to New Zealand soon and there are no more flights before she goes back, so she just wants her money back.

 

Clause 4 in the T&Cs on the website (http://www.adventureballoons.co.uk/terms-and-conditions) states a refund can be given if everything is sent back within 14 days of purchase, which my aunt has done this morning (signed / recorded delivery etc).

 

But upon looking in the T&Cs further down the screen (item 9) they will take 42% as admin fee - ie, she is only going to recieve back about £299 out of £516!

 

I thought she should get a full refund as I thought you got 14 days cooling off period, was looking briefly on the net last night and Im trying to work out if it falls under the distance sellilng regulations which is only 7 days? Ie is a balloon ride counted as goods or a service!?

 

thanks

**** WON ****

Cap 1 - 07/11/07 - 23/03/07 £165

Ikea - 22/02/07 - 23/03/07 £200

LTSB - 02/10/07 - 24/05/07 £3310

LTSB joint account - 02/07/07 £751

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if it was done on line or telephone, then DSR would cover it but you only have seven working days to cancel.

As they postponed the flight I would think thay should give a refund less an reasonable admin fee, say £25.

At the time of booking did you tell them that this was time restrained?

How about the other three still going at some point in the future, as only one of you cant go!

Try negotiating for the reduction for one, and that ine refunded.

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