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Freemans refuse PPI claim, saying I have already claimed

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Hi,

 

I hope im writing in the correct forum.

 

I wrote to Freemans because I had PPI with them for quite sometime and I think it was mis-sold.

 

They wrote saying they would get back to me within 8 weeks. Eight weeks later I received a letter saying they would not further discuss matters as I have contacted them before regarding the PPI.

 

I have written back but they simply resent the letter.

 

What should I do now? I want to quote which legislation applies (if it does), so that I can sort it with them rather than taking it to an ombudsman.

 

Any help is appreciated.

 

Thanks

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have you?

 

dx


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sorry dx, have I what?

 

Have you claimed before?


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Oh I was being dim lol.

 

No I havent claimed or contacted them before.

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well then

 

the only way is to SAR them surely

to find out what they are going on about?

 

or a quick phone call?

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Hi

 

As well as a SAR i would make a Formal Complaint to the response you recieved.

 

In the formal complaint I would use the words:

 

"I Refute your claim that I have previously made a PPI Claim to your company and as my first contact with your company on this matter was my letter/email etc dated XX/XX/XXXX.

 

As i suspect this is a Fraudlent Claim I require further evidence from your company to substantiate this claim as I may need to report this matter to the Police.

 

I also require a copy of your Complaints Procedure and your Procedure for reporting Fraud and require this matter to be treated as fraudulent activity on my account".

 

This is only a suggestion but if you have not claimed then you need to put them to proof but at the same time refute/deny there claim that you have and make them realise this is a fraudulent claim.

 

Have you at all checked your Credit Reference File to make sure who ever put this claim in hasnt tried other i.e. ID Theft?

Edited by stu007

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