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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPS parking ticket...using CCS Collect as debt collector

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hi i got a parking ticket from PPS recently - i was gone for 10 minutes to come back and find it - and i haven't really done much about it as i assumed PPS (Premier parking solutions) can't really enforce anything..please could you confirm that i can ignore this request for money from the debt collection agency they passed it onto ..CCS Collect. or if not...could you suggest the best letter i could send them - thanks for any help you can offer?

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UPDATE: apologies...i've just seen another thread saying basically there aren't letter that you can send that wouldn't needlessly prolong the inevitable..that it would come to nothing if i didn't pay..so ignore seems sensible.

PS you can remove this if you like but it might help someone.

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Well according to them, this letter is one "final request" before they pass it back to their client. As their client cant litigate then this should be the last you hear from anyone.

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You may however be interested in this.




I am currently engaged in correspondence with the DVLA in respect of the wording used by PPS in a letter that was sent out to the registered keepers of a vehicle even though the driver had fully identified herself on receipt of the initial PCN that had been placed on the car.


That letter, by PPS was a demand for payment from the RK - at the time I thought it was a one off but I've now found out that it wasn't'.


However, in response to the initial complaint the DVLA said that it was only targeting the driver (utter poppycock) but following a challenge to that decision they have now accepted that it is indeed a demand for payment targeted at the RK (which as we all now know is a flogging offence that attracts a minimum 3 month suspension). This therefore is the followup letter that was sent to the DVLA on 10th September but as yet I've had no response.


If the letters that you received were similarly targeted at the RK you may wish to consider making your own complaint to the DVLA along similar lines to mine.


Dear (DVLA)


Thank you for your letter of the 7th September 2012 in which the DVLA now accepts that the letter that was sent to Ms xxxxx's parents was a request for payment unlawfully targeted at the registered keeper(s).


At the time that I submitted that complaint to you, I believed that it was a 'one off' letter.


Unfortunately it has since been brought to my attention that it is in fact a generic letter sent out by PPS to all registered keepers on receipt of the registered keeper data from the DVLA.


Furthermore, there is a second generic letter that PPS send out, again targeting the registered keeper for payment if the initial threats haven't produced a payment. I have attached copies of both letters for your information.


Copies of those letters are also available to view and download from Martin Lewis's website here (scroll down to Premier Parking Solutions)




Please advise me of the following:


a) that you have suspended PPS from accessing registered keeper data

b) on what date they were suspended

c) how many data releases have been made to PPS since you acknowledged that the target is the registered keeper and then suspending their access.

d) what sanctions the DVLA have imposed on the BPA for it's failure to monitor, audit and enforce compliance of this member.


Please answer the specific points a) - d) fully in reply. Like yourself, I am extremely busy and having to continually chase the DVLA for simple and accurate responses to specific questions asked is an unnecessary waste of your time and mine.




Nev Met


PS Why not get one or two of your staff to work through those template letters on Martin Lewis's website and weed out those that offend the DVLA - that would be a good thing to do don't you think?

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