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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Photo Driving Licence Renewal


Chelsea Blue
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Recently me and my wife renewed our Photo Licences via the post office service, as our 10 years were up. The wife's new licence was received within 10 days but not mine. I have received a letter from the DVLA stating that the photo licence and paper licence were from two different issues ie. 77A and 77B. I remembered about eight years ago I misplaced my licences, left in an old locker at work, and ended up having to get them replaced. A few years later the old licences were handed back to me and I ended up with two sets. Since then I've hired many cars here and abroad and somehow must have got the two sets mixed up. I have yet again misplaced one set, for the life of me I don't know what I have done with them, and sent a mixed set to the DVLA.

 

My question is, will they try and fine me for not returning/destroying my first set when I found them or do you think it's just proceedure?.

I have to let them know with an explanation. Should I just tell them that when I found them I must have destroyed the wrong set by accident?

 

By the way, there are and have never been any conviction points added at any time.

 

Am I worrying about nothing?

 

Thanks for reading

 

 

Chelsea Blue

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I think they will accept the explanation, there has been no attempt to use the duplicates to avoid points or disqualifications.

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I think they will accept the explanation, there has been no attempt to use the duplicates to avoid points or disqualifications.

 

They may accept your explanation but I rekon they will make you get a replacement for the lost one (money for them) and then allow you to surrender it for an updated photo licence.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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They may accept your explanation but I rekon they will make you get a replacement for the lost one (money for them) and then allow you to surrender it for an updated photo licence.

 

I don't think there will be any additional charge for the lost licence. There is a cost to update the photo and a cost to repalce a lost licence, but the cost is the same and if more than one change is required there is still only the one charge applied

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