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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Whatever Happens does not cover laptop battery failure!


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After being prompted by other threads in this forum to read my Whatever Happens contract, I just discovered that laptop batteries are not covered by the agreement, even if they fail completely and suddenly.

 

What makes this relevant for me is that my laptop battery did fail completely and suddenly, i.e. it holds no charge whatsoever. Actually, this happened well within (I think) a year after I purchased it. However I use my laptop so much that I could not justify sending it for repair until now (I recently purchased a new Sleekbook making it feasible) and have been using it plugged into the mains at all times since then.

 

I'm astonished that a laptop battery is not considered essential to fitness for purpose and that it is expected to be regularly replaced. Oddly enough, my local Curry's store does not sell replacements for my laptop battery requiring "regular replacement". It's even more amazing that Curry's did not offer to replace the battery given that they sold it to me!

 

So, I cancelled the "Whatever Happens" agreement for this and another old laptop just now. Apparently it is Whatever Happens, so long as it is not one of the things on list of exclusions on the policy.

 

To be fair to Curry's, I did once neglect to send a laptop in for repair under a current agreement because I had used it (legitimately) so much in the time since I bought it that I didn't feel the usage amounted to normal conditions of operation. For reasons I don't recall, this came up when speaking to a Whatever Happens Customer Support person and they insisted that I was entitled to have it repaired or replaced, which they then arranged.

 

On the other hand, the defects were probably manufacturing defects that existed since I bought it and possibly covered under the SOGA. Also on the other hand, the laptop came back from repair with the keyboard incorrectly installed and some keys not functioning (I since repaired it myself as this only required knowledge of how to use a screwdriver and how to ground oneself).

 

Thanks CAG for making me aware that these support agreements are not really "Whatever Happens", just "Some Things that Happen".

 

From now on, I will no longer hold these agreements for longer than the battery is giving me good service.

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[quote name=

 

What makes this relevant for me is that my laptop battery did fail completely and suddenly, i.e. it holds no charge whatsoever. Actually, this happened well within (I think) a year after I purchased it. However I use my laptop so much that I could not justify sending it for repair until now (I recently purchased a new Sleekbook making it feasible) and have been using it plugged into the mains at all times since then.

 

 

.[/quote]

 

i`m not surprised perhaps you should of done something about it at the time as a year is a long time to leave it

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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are you saying the laptop battery has failed within 2 yrs of purchase?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, it failed within two years of purchase. I bought the laptop on 13/02/10. I found an email from myself to a colleague where I mention that my laptop battery doesn't work on 04/08/11, though it probably failed some months earlier than that.

 

But of course the laptop is not now within two years of purchase. I'm simply very stubborn when it comes to surrendering my laptop for repair as I use it so much. Sometimes my workload gets too heavy to justify even copying files to a replacement laptop.

 

So, given the state of affairs, I am happy to wear this. What I wasn't happy about was to find that my "Whatever Happens" didn't cover it. But, as mentioned, problem fixed, I no longer have that.

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yes seq, good point, ideally a cycle of using till exhausted then recharging should be used, not having the darn thing on the charger 24/7 and never bar once every 2 mts say pulling the charger.

 

Li-On batterries are renound for failing this way. [always being fally charged and never cycled]

 

the op appears pretty clued up and with basic skills

 

i wonder if a meter could be used to see what the packs voltage is?

 

if its stone dead, this could be a bat pack cell failure

 

i have had good results under soga in many cases when pointing this fact outthat the pack show 0volts.

so something inside has broken, rather than it just not holding a charge with low volts...i'e its been cooked.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

It's really stretching my memory now, but I seem to recall that the battery was working fine one day with good charge levels, and then the next day my laptop suddenly went black whilst using it. I switched it back on and it went again. This happened a few more times over a week. Then I find an email (just over a year after I bought it) where I refer to "having trouble getting my battery to retain a charge". I don't exactly recall how this manifested. But I seem to recall that persisting with it would make it "come good", again giving me good levels of charge.

 

Suddenly it died altogether, refusing to accept any charge. The machine itself popped up a fault message when plugged in which stated the battery had developed a fault.

 

This was not a matter of the charge gradually becoming less and less over a period of time. However, I pay no attention to claims that batteries are supposed to be discharged before being recharged. The so-called "memory effect" (see wikipedia on that subject) applies to nicads. It is my understanding that modern laptops have software which "optimises" battery performance anyway. HP laptops certainly do this. Moreover, there is no mention of any such "battery procedure" in the care instructions supplied with the laptop.

 

Although I worked in the computer industry for some years, I am not an expert on laptop batteries. If someone thinks I am incorrect and has reliable information to the contrary, that would be interesting.

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I think that to make a SOGA claim, I would have to verify that replacement batteries for this model laptop were still readily available. Otherwise I will have caused the retailer additional costs in rectifying the issue by leaving it so long.

 

The issue definitely wasn't a battery mismanagement issue. Despite the fact that I pay no attention to claims that batteries should be exhausted before recharging, I very likely did this often over that first year due to the way I normally used the laptop.

 

However, I am sceptical of pushing the SOGA for laptop battery replacement in general. Even under ideal operating conditions, I don't see that a standard laptop battery is expected to last six years from the date of purchase (the amount of time mentioned in SOGA). I still reject that laptop batteries are "regularly replaced". They are rechargeable, not disposable.

 

In my specific case, SOGA may well cover the failure as it likely resulted from a fault in the manufacturing process. Whether I can quite justify the time to prove that fact and make a claim, I am not sure. After all, if replacements are readily available, my time to make a claim may be more than the cost of purchasing a replacement.

 

Edit: yeah I just checked online. Readily available for this model, £43.80 incl delivery, reputable retailer. I should have done this ages ago. Definitely not going to do a SOGA claim in this case. Thanks for the advice though.

Edited by ConcernedUserGB
added info about spare batteries
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ok

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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to be honest with the cost of the independant report it might be cheaper to get one off ebay

 

the batteries tend to be less than £20

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Thanks for the advice. Whilst I agree that the batteries tend to be less than £20 on ebay, the ones for my particular model are priced around the £40 mark.

 

It's possible I could have saved a penny or two shopping around. And actually, the retailer I selected which offered "Same day dispatch if ordered before 5pm" reported that they are unfortunately "just" out-of-stock on those particular batteries (after I placed the order of course).

 

To their credit, they did not charge me and offered the opportunity to cancel the order, so I won't name them.

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i was lucky then my model battery fits nearly 40 laptops

 

only cost me £11 includfing delivery

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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