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V's RBoS (£570) - Settled in full


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Hi Folks Just to let you know I have today rec'd offer of full settlement of £570 from RBoS, and have to say, can't fault them on this occasion, full process took just 11 days.

25/09/06: Prelim letter sent

02/10/06: From RBoS: partial settlement (£342) offered with conditions

03/10/06: Rejection letter sent, advised them I appreciated they had taken time to consider my letter and that Customer Relations Manager had responded personally, hense I extended my deadline by 14 days prior to LBA to allow them further consideration (no further extentions), also rejected conditions.

06/10/06: From RBoS: Full settlement offered (£570), no admission but goodwill Gesture, got to laugh, but hey, I won, I got my money back!

I was corressponding with customer relations unit, Retail Support, The Forthstone, 56 South Gyle Crescent, Edinburgh. EH12 9LE

Hopefully this is the first settlement of many, thanks to everyone one this site for the help and encouragement, keep up the good work.

1st donation will be in post shortly!

RBoS:(£570): *** WON *** £570 settled in full - HERE

Lloyds TSB: ** WON **

Abbey: S.A.R - sent 02/10/06, 14/11/06 statements rec'd & partial offer (30%), declined, LBA sent 26/11/06

Studio Catalogue: S.A.R - sent 02/10/06, Prelim sent 21/11/06, won £94.95 refunded.

Capital 1: S.A.R 02/10/06, off’d diff between £20 and £12, declined 21/11/06

A&L: S.A.R -02/10/06, prelim sent 21/11/06, rejected, LBA sent 26/11/06.

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