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    • Ok here goes for a first draft... .    Dear Will & John.   I must admit I was in awe of receiving a letter from your esteemed law firm thinking what have I done to deserve such an honour. Perhaps you have discovered a long lost relative has left me a fortune in a will and I could give up work to pursue my love of goat farming using the money to set up a small holding in the outer Hebrides producing fine cheese and goat hair sweaters. Alas no! In bold letters it stated Letter before action almost if one had to get ready for battle and my power ranger pyjamas will have to be on a boil wash first before I can even think about action. Anyway I digress after further research I discovered this is in relation to some parking shenanigans of which I have no knowledge, so as the Private Parking world's best solicitors you should be aware, I know that you know a case isn't going anywhere on the facts as presented. I may add that that not all is lost, as I used your letter to line the cat litter tray. Mr wiggles is most pleased with his firm and absorbent lining beaming happily away as he does his cat business before securing a warm spot in front of the fire as we sit down to watch cash in the attic. Good luck with the soliciting business I hear it can be quite lucrative. P.S – it is uncle Herbert who apparently left a fortune so if you do come across him please let me know…      
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    • Update. They increased the offer to 100 and today I heard (finally) from a senior manager. It was basically a repeat of what we were told before.  This was what we sent. Before sending a formal letter or intent to take legal action (do we do that as a business - or is that just for consumers?) I have replied as follows: Note that the replacement books we had to send to the school cost more, as well as the shipping to replace.    Dear XXXX   The contract to deliver the parcel was with DPD/ Parcel2Go.com Ltd, regardless of who you choose for any section of the delivery.    DHL confirmed the delivery with DPD when initial investigation opened after I contacted you in September 2020. The parcel shows as having been delivered August 28th at 11.30am.  Our customers reported non delivery.   DPD had the courier details and tracking number, in order to confirm the delivery when an investigation was opened by DPD in October.   We’re pleased to let you know that your parcel DPD4227962 has been located. This enquiry has been closed as your parcel has received new tracking events or has been delivered. DPD closed the case, and we were not given the courier details or local tracking number. The courier details (DHL) were not given to us until Dec 2nd, and we have never been given the local tracking number. When we contacted DHL in Dec that was the first thing they asked for; the information we had been requesting since September. DPD failed to provide the information that would have enabled us to get information from DHL, even if DPD were unwilling to assist and carry out the service with reasonable care and skill. As the contract was with DPD we would always expect to be given the local tracking number when requested. When booked through Parcel2Go.com there is a Live Chat option to request this, and we have been given this information on numerous occasions. Why did DPD not give us the local (DHL) tracking?   The compensation is irrelevant, as you are only entitled to exclude liability for negligence if the exclusion is reasonable in all circumstances, and in any case, you have not sent proof that the parcel was lost or damaged. Regardless DPD is legally obliged to carry out the service with reasonable care and skill. Protection is not to give DPD full and unlimited protection against negligence - this would be an unfair term under the Unfair Contract Terms Act 1977.   We have had to send a new set of children's books which cost us approximately £50 more to buy, and the shipping was also more - shipping (same service) cost  £157.85 The situation created significant inconvenience in addition to substantial losses. We have been asking for the declared value of £425 plus shipping £116.80 and even with this we will have suffered a financial loss. There are no 'unforeseen' circumstances I can think of; no DPD representative would give us the local tracking number (requested over 35 times between September and December) and as a result DHL couldnt help us work out what has happened.  They may have delivered it to the wrong school with the same post code. Without the tracking they could not help us.  You have stated in your email that the parcel was not delivered, but because you haven't given the tracking details we will never know if this is the case or not. The investigation you are referring to in November was the SECOND investigation. And at no point since shipping the parcel has anyone given us the local tracking number. This should have been a straight forward request, and with this information this situation could have been avoided.  Please refund the  £425 plus shipping £116.80 as requested; by accepting this we will still suffer a loss due to your negligence, but can avoid litigation.    Elliott Hartnell-Baker    On Mon, 25 Jan 2021 at 11:52, DPD Local® <claims@parcel2go.com> wrote:
    • Worth a phone call or email at the least....this is not like dealing with a catalouge debt.....it's a serious threat which you can't treat like bluff.   Andy
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Incompatible but not faulty LG PC Monitor - am I entitled to a different model replacement?


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Hi there. I recently had my monitor replaced (with exactly the same model) under warranty from LG. No complaints there. They actually have a good customer service system. The trouble is, the problem is still exactly the same. LG have conceded that it is a compatibility issue with my system, as opposed to a faulty monitor. Of course, they wanted to leave it there, but there's no way I'm going to just accept this and be stuck with an incorrectly functioning monitor. The help desk guy said he had submitted a VOC (? I think that's right - it's basically a message to head office about the problem, leaving it at their discretion as to whether they sort me out or not). Apparently they will contact me in a couple of days with their "decision". Do I have the right to demand that they replace it with a different but equivalent model until the problem is solved? I believe that a (perhaps newer) different model will solve the problem.

 

I'm thinking yes - as I said to them, if the monitor came with a warning or caveat that it may not be compatible with certain systems, then fair enough. But of course it doesn't. The way I see it, it's very little financial skin off the nose of a huge multinational corporation to just give me satisfaction, even if it costs them a couple of quid.

 

I'll fight tooth and nail to get a result, on principle and on finances! I'm not rich enough to suck it up and buy a new one.

 

Any ideas? Thanks.

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First off your case is with the seller of the monitor and not LG, they are only bound by the warranty they set. With regards to action you can take it would be deemed 'faulty' as it is not fit for the purpose it was purchased for. As a replacement and repair will not correct the issue they should be able to offer you an exchange / refund purchase date depending.

 

When did you purchase the monitor, what is the actual fault? Is the fault not with the graphics card?

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Hi. Thanks for the reply. Your advice tallies with what I was told by the Citizens Advice Consumer Service. I've done a lot of testing and replacing components and also sent the graphics card back to Asus, who returned it checked with no faults. I've also tried another monitor, which works perfectly with the same system. This is how me and LG reached the conclusion that it's (an admittedly unusual) compatibility problem.

 

I bought the monitor from Micro Anvika, a fairly major shop in Tottenham Court Road, London on 28th January 2010. The LG warranty is 3 years, but not sure how that works with the shop's warranty/return system. I'm anticipating that the last thing Micro Anvika will do is refund/replace it, just because I know how these places operate. I think the first thing they will do is say that it's down to LG and not them. I'd lay money on it. However, I haven't tried them yet because I'm still waiting for LG's response.

 

The CACS suggested writing a stern letter (assuming MA don't play ball), quoting the Sale Of Goods Act etc.

 

Does that sound about right?

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What exactly is wrong with the monitor?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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The short version: It's incompatible with my system - there's nothing wrong with it as such. I'm a PC builder/expert so I've eliminated all possibilities. It's faulty in as much as it doesn't work as it should on my otherwise non-faulty PC system.

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Theres very little leeway then if its incompatible. There can only be a few things wrong.

 

Tbh though you could try the SOGA route, but be aware, you are very close to running out of time on it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I'm going to pursue all angles, though. I mean, in the end , it's not fit for purpose, through no fault of my own. I'm quite good at kicking up a stink when it comes to refunds/consumer rights etc. Sometimes people sort you out just to get rid of you if you persist enough!

 

Thanks for all help so far, by the way.

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I mean regarding communicating with the shop. For a replacement monitor through LG's warranty it becomes trickier.

 

I myself was trained in pc component repair and advanced electronics through the university of manchester, which means i can repair something down to the basic capacitors and chips, and even i had troublesome dealings with manufacturers when the people i repaired items for preferred to get it done under warranty than have a third party take their equipment apart and rebuild it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Actually disregard my post about time limits. It seems that the limit for making the initial claim is 6 years now.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You might be very good at kicking up a stink, but you still haven't told us whats wrong, incompatible is not much use.

 

What does it do, or not do? The more technical the better.

 

H

42 years at the pointy end of the motor trade. :eek:

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